The Birches Care Home

Comrie Road, Crieff PH7 4BJ
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10 81 Reviews
  • The Birches Care Home, Crieff
At the heart of the attractive market town of Crieff in Perthshire, The Birches Care Home offers personalised residential and residential dementia care to older people.

This friendly home offers many areas for residents to relax and socialise with friends and family. With many fantastic amenities, which include a lovely garden which is tended by residents, an on-site hair salon and spacious patio area, there is always something to look forward to, and the range of lovely dining areas offer residents a space to relax and enjoy dining with family and friends.

By getting to know each individual resident at The Birches, the team takes pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at The Birches, so the team is dedicated to supporting residents in building strong relationships in the Crieff neighbourhood, by organising events with local schools, charities and businesses in the area.

The whole team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at The Birches to provide the kindest care possible to all residents.

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Care Provided by The Birches Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Theresa Vasquez (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Birches Care Home Reviews (81)

Total of 81, showing 21-40
10

The Birches Care Home has a Review Score of 10 (9.958) out of 10, based on 22 reviews in the last 2 years. Over all time The Birches Care Home has 81 reviews.

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  • 72
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Date Published

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Review from Marjorie O (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to her grandaughter's wedding on Saturday 4th November.
All the staff pulled out all the stops to get Mum ready for the big day.
She got her hair and makeup and nails done.
Taxi with one of the staff to the venue. This particular staff member was so good for the whole day.
Mum had a great
day.

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Review from Dawn G (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into The Birches on 16th October 2023. She has settled in very well in these three weeks and is happy.
She is well cared for, and has enjoyed the activities and her room is lovely. Staff are very warm and caring. Our requests and questions have all been answered quickly and to our satisfaction.
Thank you for looking after Mum.

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Review from Kim M (Friend of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff warm and welcoming on my visits. I have witnessed their care and compassion for the residents. The home is always clean and the art displayed, done by residents and also the varied activities and entertainment put on.

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Review from I D (Son of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad's time in The Birches was not very long as he was rehabilitating after a spell in hospital. He experienced good care and attentive treatment from the staff. Everybody was friendly and cheerful throughout his stay. There was an outbreak of covid during his visit, which limited mobility around
the home, but this was managed very well. The food was good.

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Review from Irene M (Sister of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and the family are very happy.
The care is excellent.

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Review from Lois B (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What would you say makes a good manager? Someone who is dedicated. Someone who will do all sorts of jobs. Someone who won't leave until everyone is safe and secure. We have that manager.

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Review from J H (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, my dad has a very positive experience living at The Birches. He is well looked after and enjoys a good relationship with the staff. I have found the staff to be very caring and always try to understand my dad's needs. He especially enjoys trips in the minibus and sitting in the garden in the
sun. They are managing the Covid pandemic very well, and I have confidence in their ability to keep my dad safe. The home s very well managed to achieve high standards, and at the same time, be a friend and homely environment for residents.

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Review from Audrey W (Sister of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Birches care home is very nice. My sister says she is quite comfortable here and the staff are very nice, very pleasant, very friendly and they look after her very well. As for me, I think the home is lovely and the staff are very kind. They always take care of me when I visit and they don't ignore
me. They are very pleasant and I will strongly recommend the Birches care home to other people.

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Review from Shona H (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has resided here since August 2019, when we agreed she needed 24-hour care. Since then, Mom has had no medical or care issues, and I know she is well cared for. Covid was difficult for every care home, but The Birches tried hard to facilitate visits throughout all the rule changes. I have peace
of mind with Mum being here and visit every week. Thank you, Birches staff; you're great!

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Review from Thomas H (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, very high standard all round. My mum couldn't be in a better place!

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Review from Rory H (Grandson of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really glad we chose The Birches for my Granny. Everyone is so kind and caring and she is 2well looked after. Thank you to everyone.

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Review from Geraldine H (Daughter-in-law of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is outstanding. My mother-in-law has been very happy and settled. Birthdays have been well celebrated and we have been able to regularly make contact. Rooms are bright and cheerful. Staff are caring and friendly.

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Review from S C (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are always polite and proactive no matter how busy they are, they are always patient. As I live a long distance away from the home visits are not as often as I would like, but I know that my mum is being very well looked after. It was mums 90th birthday last week and the staff
made such a special effort to make her feel appreciated. We are very pleased with the standard of care provided.

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Review from P P (Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the home. The staff are very nice; they look after me well. I am happy.

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Review from Colin P (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff.
He is well looked after.
They keep us informed if there is something wrong.

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Review from Laura S (Granddaughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been a resident for almost two years, and unfortunately, has dementia, but has been looked after with love, care and dignity. The staff are amazing and have coped amazingly with her and her behaviour and especially during this pandemic. We are kept informed at all times of any changes, and
I would recommend The Birches to anyone who needs support for a loved one. Well done to all the staff and management.

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Review from J C (Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and received excellent care.
The staff are great.

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Review from N B (Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after very well in the care home.

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Review from Sheila G (Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience as a resident at the care home has been very good and I am very grateful for the care I receive.

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Review from William D (Son of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful establishment with the most caring and attentive staff. My mother was very comfortable and all her needs were taken care of. As a family, we can not thank everyone at The Birches enough and would have no hesitation in thoroughly recommending it.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for The Birches Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for The Birches Care Home is calculated as follows: ( (255 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 264 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Birches Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 Apr 2022

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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