The Birches Care Home

Comrie Road, Crieff PH7 4BJ
Submit a Review
Top 20 carehome certificate
10 81 Reviews
  • The Birches Care Home, Crieff
At the heart of the attractive market town of Crieff in Perthshire, The Birches Care Home offers personalised residential and residential dementia care to older people.

This friendly home offers many areas for residents to relax and socialise with friends and family. With many fantastic amenities, which include a lovely garden which is tended by residents, an on-site hair salon and spacious patio area, there is always something to look forward to, and the range of lovely dining areas offer residents a space to relax and enjoy dining with family and friends.

By getting to know each individual resident at The Birches, the team takes pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at The Birches, so the team is dedicated to supporting residents in building strong relationships in the Crieff neighbourhood, by organising events with local schools, charities and businesses in the area.

The whole team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at The Birches to provide the kindest care possible to all residents.

Show The Birches Care Home on the Map

Care Provided by The Birches Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Theresa Vasquez (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Birches Care Home Reviews (81)

Total of 81, showing 41-60
10

The Birches Care Home has a Review Score of 10 (9.958) out of 10, based on 22 reviews in the last 2 years. Over all time The Birches Care Home has 81 reviews.

Overall Experience

  • 72
  • 8
  • 1
  • 0
  • 0

Date Published

81
13
17
22
59

Review from Ken D (Son of Resident) published on 29 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum really enjoys staying here and this is largely down to the staff. They are a very upbeat team and genuinely look after the residents as if they were family. From personal care and serving meals to the entertainment and numerous interactions on a daily basis. They have worked so hard to keep the
Home virus-free and should be commended for this. It was a worry having to place Mum in a home but we have been delighted with the care she has received. I have previously written to the Director of HC-One complimenting them on their Crieff facility.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very nice, especially the Manager Deputy Manager and who I mainly dealt with. Mum was only at The Birches since the end of March, but they always rang if there was a problem. The whole staff treated my Mum with the respect she deserved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I C (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice welcoming care home with helpful friendly staff. Nice and warm. Good range of activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Wife of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our review was excellent while my husband was resident. A very pleasant residence, well planned, excellent entertainment. It felt like a 1st class hotel, great food and attention from all grades of staff. Thank you all from the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Cousin of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home in Crieff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F H (Husband of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L G (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy with the care that my Dad has received while I have been back home in England. I have received calls when staff had concerns about him. I have always been able to speak to him when I have called on the phone and received an update every time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Niece of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle received excellent care from the staff at The Birches. The staff at all levels and in all roles were kind, caring and professional.
Every effort was made to ensure that my uncle's needs were met as he wished and that his tastes and preferences were catered for. His last days were peaceful
and the staff were sympathetic and supportive of the family throughout.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary A (Daughter of Resident) published on 4 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the home. Staff are so friendly and we are extremely happy with the care provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter O (Son of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing place - well run, organised, friendly and very caring. All the staff are epic, super people. Well done - a strong culture from top to bottom. Highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L A (Wife of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience entirely positive. Friendly, caring and very competent staff. Very good food with a flexible approach of choice. Impeccable cleanliness with attention to rooms and ensuite hygiene. Fresh clothes every day, sensitive approach to personal hygiene. Husband will be happy to return for respite
and has nothing negative to say about his stay at The Birches.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary B (Niece of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find The Birches to be an amazing home from home. The staff are dedicated to their work. The care, loving, respect and dignity towards all residents and family.
Nothing is a bother to any member of staff and management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian M (Son of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came here on a crisis basis for a two week period.
He's really enjoying his stay here. I've found the staff very helpful. He enjoys all his meals and is looking and feeling so much better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellen V (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot give this amazing care home enough praise, from the first minute of meeting the manager and then the staff, mum and I could not have been more welcomed. They took every step to make sure mum was comfortable and explained step-by-step what would be happening. I felt extremely comfortable with
every one of the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John B (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I have to say is that I would recommend this care home to anyone. Standards in all aspects are extremely high. The staff have all been extremely supportive in all respects!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mairi P (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother felt happy and safe and free from worries about falling, taking her medicine and any other things that may be nothing to us but is a worry to an older person.
I think The Birches is a wonderful place with caring staff who look after the residents as if they were part of a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B G (Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an 82 years old man and came into care after my dear lady wife passed away. We were wed for over 50 years, very happy and we had 3 young ones (two boys and one lass). Sadly we lost a son after a heart transplant failed. The family found this care home which is a very good and kind place to live
in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia R (Wife of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to The Birches for respite on 11th August but passed away on Tuesday 14th.
The staff were wonderful looking after him.
Thank you all so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Son of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my mum was excellent. The staff were excellent. The love for her was overwhelming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth P (Sister of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my brother with my husband in June. We were impressed by the friendly informal atmosphere and the lovely setting and garden. The staff were friendly and welcoming and provided dishes and cutlery etc so we could enjoy a nice meal together in the garden as it was a lovely evening. Their weekly
activities and special outings are the best we have personally come across in our experience of several residential homes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for The Birches Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for The Birches Care Home is calculated as follows: ( (255 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 264 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Birches Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 Apr 2022

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet