The Birches Care Home

Comrie Road, Crieff PH7 4BJ
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10 81 Reviews
  • The Birches Care Home, Crieff
At the heart of the attractive market town of Crieff in Perthshire, The Birches Care Home offers personalised residential and residential dementia care to older people.

This friendly home offers many areas for residents to relax and socialise with friends and family. With many fantastic amenities, which include a lovely garden which is tended by residents, an on-site hair salon and spacious patio area, there is always something to look forward to, and the range of lovely dining areas offer residents a space to relax and enjoy dining with family and friends.

By getting to know each individual resident at The Birches, the team takes pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at The Birches, so the team is dedicated to supporting residents in building strong relationships in the Crieff neighbourhood, by organising events with local schools, charities and businesses in the area.

The whole team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at The Birches to provide the kindest care possible to all residents.

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Care Provided by The Birches Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Theresa Vasquez (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Birches Care Home Reviews (81)

Total of 81, showing 61-80
10

The Birches Care Home has a Review Score of 10 (9.958) out of 10, based on 22 reviews in the last 2 years. Over all time The Birches Care Home has 81 reviews.

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Review from N H (Friend of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went with a friend to visit a mutual friend at The Birches for the first time. We got a very friendly reception from the staff and were offered a cup of tea right away. Pleasant, informal atmosphere, not "institutional". Had a good talk with our friend - given a separate room and glasses of fruit
juice to keep us going. I didn't see resident's own rooms or meals so can't comment on these but otherwise, everything looked clean, bright and cheerful. It didn't have the "aroma" that some places do.

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Review from J B (Friend of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a family friend as often as possible being of a certain age myself and require to use public transport (3 buses each way) - approximately 50 miles each way. The Birches is always very welcoming and friendly offering refreshments and not specifying restricted visiting hours (except meal times).
I have got to know several residents in addition to my friend in residence and get invited to special events - birthdays, coffee mornings, tea dances etc. Without exception, every resident is very happily settled, cared for and loved. I visit whenever the situation allows and look forward to going. Perhaps in the future my name might be added to the waiting list.

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Review from G N (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very confident leaving my mother at the Birches, Crieff as she is in the hands of very professional caring staff.

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Review from Jacqueline B (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum was happy with the care and she got a nice big room. She also didn't have to pay anything as she was on respite.
Some money was stolen from her room but the home refunded it to her.
When she got home she found that some of her clothes had been left behind, presumably at the laundry? It has
not been possible to find them.
The wheeled walking frame that she was using in the home was sent home with her, although she doesn't need it, as she has one already. She has asked for it to be uplifted.

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Review from Elspeth D (Wife of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my husband's 9 years in The Birches Care Home, I have been extremely happy with the care, kindness and support he received.
I have complained to HC-One only once, several months ago, regarding the inadequate staff situation in the laundry room. I was impressed, however, at the immediate response
to my complaint and the situation was resolved. One complaint in 9 years indicates my total satisfaction with my husband's care in The Birches.

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Review from Aileen J (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care home staff to be very caring and friendly. Nothing was too much trouble day or night.


Personal dignity and safety and security were all to a good standard.


If it were possible, all requests for special needs were acted on.


I would have no hesitation in recommending the

home to family members and friends.

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Review from E S S (Respite Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found all staff to be friendly, polite and helpful. I've had a room with a view that has been wonderful. It's been very comfortable and all staff friendly and helpful. Don't get old, it's a terrible mistake!


The food has been very good and well presented. I'd have no hesitation in recommending

this care home to anyone. Thank you so much for the friendship and care I've had over this past week!

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Review from Ian M (Son of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With the onset of dementia, my mother moved into The Birches in December 2016. Initially, she was quite mobile and took part in activities. A stroke in May 2017 set her back, paralysing her right arm and affecting her speech. The care provided by The Birches was excellent and as her health deteriorated,
the staff made her end of life as comfortable as possible. She died peacefully in January 2018.

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Review from C M (Daughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the staff's courtesy and kindness and understanding.

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Review from Fiona M (Daughter of Resident) published on 25 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in this Care Home for 6 years, with dementia. During that time I saw several changes of staff and direction and witnessed many improvements, including opening up the large downstairs' lounge and my mother's room painted bright yellow. The staff were extremely kind and considerate to my
mother. When she had to go to hospital a young carer stayed with her long past her own working hours because "I wouldn't like my own granny to have to go to hospital alone." I always got the feeling that staff knew my mother very well. Having an excellent activities coordinator is also a big plus. As a family member coming from abroad twice a year, I was always made to feel welcome by the friendly staff; I was able to enjoy lunches with Mum and to take her outside to the upper garden when it was warm. Finally, a caring member of staff was with my mother when she passed away, and for that and for all their daily kindnesses to Mum, I am eternally grateful to the staff at The Birches Care Home.

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Review from Sharon M (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been in The Birches for almost 2 weeks. He was unsettled to start with and wanted to return to the home he had been in previously as he thought he preferred it there. Although the staff were nice when we arrived at The Birches, dad didn't see anyone that often and sat by himself but they have
made him feel so welcomed and relaxed that he now wants to stay. The event's organiser and the delivery driver are particularly nice and welcoming to me as well. I feel better about dad staying in The Birches now.

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Review from Anna M (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always so helpful and were attentive to my mother's needs. She was in for respite but they made a big effort to get to know her.
She was happy during her visit.

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Review from Shirley N (Stepdaughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time we walked into The Birches it had a warm and homely feel about it as we were looking for a care home for my stepmother. We had looked at other homes but did not feel the same as when we walked into The Birches. All staff and management are extremely caring and have a helpful manner
so we were delighted when there was a space for her. We are pleased and have no complaints and know she is attended to and well looked after.

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Review from Otto U (Resident) assisted by family/friend published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well cared for and have felt comfortable and relaxed.

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Review from M T (Wife of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was looked after very well.

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Review from Margaret H (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living here, you get everything done for you. I have no worries. The staff are excellent.

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Review from S B (Daughter-in-law of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into the home in April last year.
She is very frail and can very easily fall.
The staff are kind and caring and I'm a great fan of the manager.
I'm not surprised the recent inspection report gave high grades.
To sum up, kindness, caring and clean.

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Review from S K (Nephew of Resident) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, friendly and the staff are great with patients and relatives. One of the best homes I've been in. Food for residents is excellent. Well kept premises.

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Review from E A S (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my mother, aged 94 years has been in The Birches, Crieff for 2 weeks, she has been very well looked after by all members of staff. They do their work but still have time to chat. The staff had to deal with a bleeding leg on her arrival. She'd caught it on the car door! This was sorted out very
quickly and her nurse was called. Mother was not happy about moving out of her own home for 2 weeks while a new boiler was fitted but the care she has been given helped her to settle as much as is possible at her age. All the staff are kindly as well as professional. This is reassuring for residents and relatives.

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Review from Duncan N (Son of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had issues in past with mum being old etc. Girls and male staff have been great with mum. New manageress has changed a lot in a way that benefits both staff and residents. If I have a problems then I would speak out so only fair to give credit when due.
The staff in here are a credit to your company.
Too many staff to mention as they have been good and kind to my mum. But would like to mention the maintenance guy, new manager and not forgetting most important person in any care home, the assistant manager has been great.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for The Birches Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for The Birches Care Home is calculated as follows: ( (255 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 264 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Birches Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 Apr 2022

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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