Luncarty Care Home

Scarth Road, Luncarty, Perth PH1 3HE
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9.0 27 Reviews
  • Luncarty Care Home, Perth
Luncarty House is located in Luncarty, Perth and is an old Victorian style property which was originally the family home of the Stevensons who owned both Stanley and Luncarty Mills. The mills provided work for the local people both in Luncarty and Stanley and the home remains very much part of this local community.

In the early 1980s the house was developed as a residential home, which stands today. The building maintains a lot of the original character features such as original fireplaces, wood panelling in the dining room and main staircase. The lounges still have the look and feel of the original drawing and morning rooms.

Luncarty Care Home is registered for 32 residents of which 8 are cared for within the specialist Dementia Unit in the home. Accommodation is provided in mainly single rooms, some of which have en-suite facilities. There are three rooms available for shared occupancy.

Luncarty has extensive grounds with several flower beds, a rockery and a hedge of rhododendrons which provide an abundance of colour throughout spring and summer. The driveway to the home is lined with several very old and mature trees which provide a backdrop to the extensive lawns.

Luncarty retains its Victorian grandeur, while the care within is provided in a homely family way, by professional staff.

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Care Provided by Luncarty Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Louise Anderson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Luncarty Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,662
    • Self-Funded Residential Dementia Care from £1,662
    • RESPITE Self-Funded Residential Care from £1,662
    • RESPITE Self-Funded Residential Dementia Care from £1,662

  • These rates include £248.70 personal and nursing care. If the local council provides this, the Funder will only pay from £1413.30.
  • (these prices are only a guideline, please contact Luncarty Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Luncarty Care Home Reviews (27)

Total of 27, showing 1-20
9.0

Luncarty Care Home has a Review Score of 9.0 (8.985) out of 10, based on 11 reviews in the last 2 years. Over all time Luncarty Care Home has 27 reviews.

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27
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Review from Athol F (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in a couple of weeks ago and is settling in fine. It's a really friendly peaceful atmosphere and the staff are pampering her, doing her nails and making sure she's happy.
The place looks great as does the grounds. I'm trying to think of something negative to say about the place but I
can't so well done.

Reply from David Kerr, Communications Team at Luncarty Care Home

Thank you for taking the time to share this great review of Luncarty. It's reassuring to know your mum has settled in so well and that she's enjoying the facilities on offer. The team prides itself on creating a homely atmosphere and they'll be delighted to hear your feedback.


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Review from Thomas I (Son of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very tidy, well-run establishment. Clean and staff are very friendly.

Reply from Melanie Brockway, Brand & Communications Manager at Luncarty Care Home

Thank you for taking the time to write your review for us. It means a great deal to our hardworking staff to know their work makes a difference for their residents and their families. Thank you once again.


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Review from M M (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum feels safe in the home. Staff very friendly and caring. The only downside is not all rooms have private toilet facilities.

Reply from Melanie Brockway, Brand & Communications Manager at Luncarty Care Home

Thank you for taking the time to write your review for our Luncarty team. We're so glad to hear your mum feels safe, and that you both find the staff friendly and caring. We'll be sure to pass on your words to the team. Thanks once again.


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Review from Annabella D (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This home needs a deep clean and redecoration. I often had to clear away dirty plates and empty the bin. There are some lovely carers who were kind to my mum, but there are problems with management in this home. My mum's buzzer often did not work as this was a lifeline to her, this was reported several
times to management and to community nurses. This home should not be offering palliative care as there is not a registered nurse on-site to give pain relief. My mum had to wait for community nurses to give pain relief. Therefore I cannot recommend this home as I feel that it's not a safe environment.

Reply from Melanie Brockway, Brand & Communications Manager at Luncarty Care Home

Thank you for taking the time to submit a review. Your feedback is very important to us and we're glad to hear you were happy with the carers looking after your mother. We were aware of the issues you have outlined and tackled those speedily at the time they were raised, as we take all information received from our relatives and their loved ones seriously.

We understand, while there was suggestion of your mother's health requiring hospital care, her desire was to stay at Luncarty, despite being a residential home that does not offer palliative care as a matter of course. The home team did all they could to accommodate this for the family, which included arranging external clinical services, but we are saddened to hear this additional work did not meet your expectations.


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Review from Keith W (Nephew of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt arrived in June/July 2022 aged almost 100. Thanks to the wonderful staff, she had the most wonderful year until she passed away in August. The staff are a credit to the profession; everyone could not do enough and were so good at keeping us informed. They were so kind and caring.
So grateful
for all the kindness.
Would highly recommend.

Reply from Anna Gunn, Communications Team at Luncarty Care Home

Thank you very much for taking the time to submit a review. We are sorry to hear of the loss of your aunt, but it is also so lovely to hear of the wonderful year she had at Balhousie Luncarty and how kind and caring the staff were. We will be sure to pass on your kind words to the hardworking team.


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Review from Jacqui A (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please do not put your loved ones in this care home. My relation was in this home for many years, but recently the management changed and the care has lacked in many ways. There are few good carers in this home but many sit about on their phones with not a thought for the residents. Many things happened
in this care home that I couldn’t even bring myself to list ie: physically and mentally, under investigation) Please do not recommend or use this care home for your loved ones. You seriously will regret it.

Reply from Melanie Brockway, Brand & Communications Manager at Luncarty Care Home

Thank you for taking the time to get in touch. We were deeply saddened that the specific details of your relation’s health necessitated a change of home after so many years of being happily settled with us. As you have mentioned, there has been an in-depth investigation around the circumstances for the move and other areas you raised subsequent to that necessity. We have taken on board the areas recommended for improvement, as we take them seriously every time we receive feedback from our relatives and their loved ones.


To be clear, our PCS devices (Person-Centred Software) look very much like mobile phones. They are a hand-held, electronic, personal planning system on which our team members continuously record activity throughout every shift, individualised for the care and safety of our residents.


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Review from Marion G (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Luncarty Care Home on a temporary basis until a care home closer to me became available. However, I soon noticed how happy when was there and how relaxed she was with the staff who seemed to genuinely care about her and the other residents. So with this in mind, I decided to make it
a permanent residency at Luncarty House and I have no regrets. They have activities for the residents which my mum really enjoys and with it being a smaller care home, staff have gotten to know my mum well. Couldn't fault it.

Reply from Anna Gunn, Communications Team at Luncarty Care Home

Thank you for your lovely review. It is wonderful to hear how relaxed and happy your mum is at Luncarty and that she has been able to make it her permanent residency. We will be sure to pass on your kind comments to the team – they will be delighted.


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Review from M R (Friend of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Balhousie Luncarty Care Home is one of the best I have come across for the caring and compassionate staff. They are friendly and welcoming to both residents and family.

Reply from Melanie Brockway, Brand & Communications Manager at Luncarty Care Home

Thank you so much for your review. We're so very pleased to hear how you found Luncarty full of compassion, friendly and welcoming - as we would hope. We will be sure to pass your kind words on to our hardworking staff. Thank you once again.


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Review from Mandy S (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my mum was excellent by all staff. She was very comfortable and well cared for at Luncarty Care Home.
Her room was warm clean and comfortable.
As a family, we were always kept well informed of any health issues by staff.
We are very grateful to the manager and all
the staff they do a truly wonderful job.

Reply from Jamie Hall, Brand and Communications Executive at Luncarty Care Home

Thank you so much for your lovely review. We are very glad you are happy with the care your mum received from the hard-working team at Balhousie Luncarty. We will pass on your kind words to the staff, who will be so glad to read them. Thanks again!


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Review from K F (Daughter of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kept well informed of all concerns. Dad is well looked after and is happy in his surroundings. His room is comfortable and well-heated.

Reply from Jamie Hall, Brand and Communications Executive at Luncarty Care Home

Thank you very much for this fantastic review. We are so glad your dad is happy and comfortable at Balhousie Luncarty. We will pass on your lovely message to our hard-working staff, who will be so pleased to hear this. Thanks again.


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Review from Brian F (Husband of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints whatsoever. Very good all around.

Reply from Melanie Brockway, Brand & Communications Manager at Luncarty Care Home

Thank you so much for your review - perfect and succinct. We're very pleased to hear how happy you are with your loved one's care and will be sure to pass it on to our hardworking staff.


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Review from Jackie C (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely happy and well cared for at Balhousie Luncarty Care Home. I would not hesitate to recommend this care home. The staff go above and beyond with the care given.

Reply from Melanie Brockway, Brand & Communications Executive at Luncarty Care Home

What a wonderful review. Thank you for taking the time to write it for us. This will be lovely for our hardworking staff to hear and we'll be sure to pass it on. Thank you once again.


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Review from Sandra S (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in the care home for 11 months.
The staff were kind, patient and very caring towards her, making sure all her needs were met. They were approachable and answered any questions we had. As a visitor, I was always made to feel welcome by the staff who took the time out to ask how
I was as well as my mum. Near the end of my mum's life, the staff could not be more helpful and caring to all the family, and we will be eternally grateful.

Reply from Melanie Brockway, Brand & Communications Executive at Luncarty Care Home

Thank you so much for taking the time to write your review for us. It's very special for our hardworking staff to hear what a difference they've made to our residents and their families. We'll be sure to pass your words on, and thank you once again.


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Review from A M (Daughter of Resident) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very approachable. My mum is always presented well. Appears to enjoy the food and has put on weight. Has a lovely room, which is well kept, always very clean and tidy. The family are more relaxed that she is safe and well looked after.

Reply from Melanie Brockway, Brand & Communications Executive at Luncarty Care Home

Thank you so much for taking the time to write your review. We're so pleased to hear you are happy with your Mum's progress and that has brought benefits to your family too. We will pass on your comments to the staff team.


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Review from G W (Son of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a great environment with staff who care about their residents. Upgrades to the home continue to be completed which is important for the morale of the staff and residents. Although the building is old it doesn't look or feel rundown. Covid rules for all visitors are always followed. It should
be a point of pride that the home went 2 years covid free. Transparency and openness between the home and the next of kin are critical. I always get a call if there has been an issue with my dad falling down, no matter how trivial the fall was. This gives me the confidence that I can rely on knowing exactly what is go8ing on. There is always a member of staff to answer any questions I may have. Recruitment, retention and illness cover seem to be problematic. However, it is a common theme across the industry. The staff are definitely committed to their roles with some staff doing back to back shifts. Overall, I am so impressed by the standards of the home staff. If someone could reserve me a room for circa 2040s that would be great.

Reply from Gillian Drummond, Brand and Communications Manager at Luncarty Care Home

Thank you for taking the time to review our Luncarty home, and we really appreciate your comments and insight. Staff across the whole sector are, as you say, facing retention, recruitment and illness/absence issue,s but it's not always the case that the general public realises this. Many thanks again, and we'll look into booking that room for you in advance.


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Review from S J (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is being well cared for. The staff are always friendly to visitors and are very kind to my mother.
We as a family are happy to leave our mother in their care.

Reply from Gillian Drummond, Brand and Communications Manager at Luncarty Care Home

Thank you for taking the time to review our Luncarty home! Delighted to hear this.


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Review from P C (Daughter of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in from day one, she praises the staff and loves the attention she gets from them. The food is delicious and the sandwiches gorgeous (her words). She says it's a pity a lot of them want to sleep a lot but that's her only negative. Overall her family are put at ease knowing she is being well
cared for.

Reply from Gillian Drummond, Brand and Communications Manager at Luncarty Care Home

Thank you so much for taking the time to review us. This is music to our ears, and will be a lovely boost to our hardworking staff at Balhousie Luncarty.


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Review from M F (Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy home both for residents and staff. The staff carry out their duties assiduously, sensitive and swiftly as appropriate, and with enormously considerate patience. I cannot state too highly the quality of the home and fixtures and fittings, the care and the professionalism of all the staff.

Reply from Gillian Drummond, Brand and Communications Manager at Luncarty Care Home

Thank you so much for your kind words. We're delighted you're happy at Luncarty.


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Review from Roz M (Granddaughter of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was a resident at your Balhousie Luncarty home. There he received the utmost care, love and attention from your wonderful staff. They made a very difficult situation so much easier for us all to bear.
Five-star, gold plated, all singing, all dancing, top drawer caring staff!

Reply from Gillian Drummond, Brand and Communications Manager at Luncarty Care Home

Thank you so much for your kind words. We can't ask for much more than that! Our staff will be delighted.


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Review from K V (Niece of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a stay in hospital, my uncle made the move to the home in February. Having lived an independent and reclusive life for many years and sadly recently falling into neglect the transition wasn't going to be easy but the care home staff recognised this and went out of their way to settle him in,
nothing was too much trouble. As my uncles next of kin and living over 400 miles away the care manager went out of her way to keep my husband and I informed of his progress.
Due to the unusual circumstances, the home pulled out all the stops to authorize and facilitate a visit so that my uncle's possessions could be collected from his cottage ensuring all Covid safety precautions were met.
It was very pleasing to see my uncle looking so fit and well and seemed very happy with his new situation telling the staff they were all marvellous and the home wonderful. He compared it to a five-star hotel and now considers it his permanent home, praise indeed!. In all our dealings with the home manager and her dedicated team, they have been exceptional, nothing being too much trouble.

Reply from Gillian Drummond, Brand and Communications Manager at Luncarty Care Home

This is so good to hear and music to the ears of our hardworking staff. Thanks for taking the time to review us and we're delighted your uncle is loving Luncarty.


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Current Review Score: 9.0 (8.985)

Overview of Review Score

The Review Score of 9.0 (8.985) out of 10 for Luncarty Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.085 for Luncarty Care Home is calculated as follows: ( (80 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (20 Very Poors x 1) ) ÷ 129 Ratings = 4.085

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Luncarty Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Nov 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Louise

Louise Anderson

Job Title: Home Manager

Joined: 2022

Louise Anderson took on the role of Interim Home Manager in 2022.


Frequently Asked Questions about Luncarty Care Home

What types of Care is Luncarty Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Luncarty Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Luncarty Care Home have?

There are 28 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Luncarty Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Luncarty Care Home to the centre of Perth?

3.7 mile(s) as the crow flies, distance by road may be significantly further.