North Inch & North Grove House

99-101 Hay Street, Perth PH1 5HS
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9.3 24 Reviews
  • North Inch & North Grove House, Perth
North Inch Care Home is located in Perth and is adjacent to a newly completed purpose built 38 bedded specialist Alzheimer’s and Dementia unit, North Grove. The home is within walking distance of the city of Perth and Balhousie Castle (home of The Black Watch Museum). Residents at North Inch enjoy wonderful views over the North Inch Park.

Perth is a long established market town and is steeped in history stemming from the days when it was Scotland’s capital city. Perth is blessed with easily accessible parklands and residents are able to enjoy a wide variety of outdoor activities.

The central location of North Inch and North Grove Care Home enables residents to remain in touch with the local community. A variety of local leisure facilities, places of worship, shopping and the town centre are all nearby.

The home has recently undergone an internal refurbishment. Experienced and well trained staff can provide residential care to a maximum of 40 residents, the majority of which have private en-suite bedroom facilities.

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Care Provided by North Inch & North Grove House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Holly Downs (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for North Inch & North Grove House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,854
    • Self-Funded Residential Dementia Care from £1,944
    • RESPITE Self-Funded Residential Care from £1,854
    • RESPITE Self-Funded Residential Dementia Care from £1,944

  • These rates include personal and nursing care. If the local council provides this, the Funder will only pay from £1605.30 for North Inch Care Home and £1583.40 for North Grove Care Home.
  • (these prices are only a guideline, please contact North Inch & North Grove House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

North Inch & North Grove House Reviews (24)

Total of 24, showing 1-20
9.3

North Inch & North Grove House has a Review Score of 9.3 (9.299) out of 10, based on 10 reviews in the last 2 years. Over all time North Inch & North Grove House has 24 reviews.

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Review from J L (Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good home. The staff are all very good and helpful. No complaints.

Reply from David Kerr, Communications Team at North Inch & North Grove House

Thank you for taking the time to send this excellent review. It's great to hear how highly you rate the team! They'll be delighted with the feedback.


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Review from Susan Y (Daughter-in-law of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy at Balhousie North Inch. All the staff are wonderful, her carers seem to understand her needs so well and nothing is too much bother. She can pick and choose from a range of great activities that are well-organised and interesting. She has made many friends since she arrived
last year and we have been well informed and involved in making decisions about her care.
Thank you everyone at North Inch.

Reply from Anna Gunn, Communications Team at North Inch & North Grove House

Thank you so much for taking the time to submit such a lovely review! It's means so much to hear how wonderful you have found the staff and how much your mother-in-law has been enjoying all the various activities. Also, to hear she has made many friends at North Inch will mean the world to the staff there. We'll be sure to pass on your kind words. Thank you again.


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Review from J M (Sister of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my sister receives at her care home. The staff are friendly and very helpful. The care assistants work to a high standard and I am always impressed by the care my sister is given. They act professionally and maintain the dignity of the residents is so important.

Reply from Anna Gunn, Communications Team at North Inch & North Grove House

Thank you very much for submitting a review. It's so lovely to hear how happy you are with the care your sister receives and how friendly and helpful our staff have been. We will be sure to pass on your kind comments to our hardworking team.


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Review from Scott M (Son of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in well, the staff are all very friendly and professional. Compared to the last care home mum was in. Balhousie North Inch & North Grove House is far better.
The care home is well run and any issues are discussed with myself promptly.
The food and snacks are vert good and Mum
loves the home baking.

Reply from Anna Gunn, Communications Team at North Inch & North Grove House

Thank you so much for your kind review. It’s lovely to hear your mother has settled in well and has been enjoying the home-baking! We’ll be sure to pass on your comments to our hardworking North Inch & North Grove team.


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Review from M D (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Mum from hospital to Balhousie North Inch & North Grove House Care Home was easier than I thought it was going to be. Staff are so caring, compassionate and also so friendly and easy to talk to if any problems should arise. Doing various activities has also helped as Mum loves to cook and bake
so loves this part of being included. The manager is also very supportive and knows her job so very well.

Reply from Anna Gunn, Communications Team at North Inch & North Grove House

Thank you for your really kind review. It's so lovely to hear how well your mum has settled into life at North Inch & North Grove care home. It's also especially nice to hear how much the various home activities have helped. We'll be sure your comments are shared with the hardworking staff.


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Review from Anne E (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in well, all staff are excellent with her. The interaction between the staff to my mum is really good. There are always lots of residents about so she's never lonely. The menu has a good variety and carers prompt her when needed. Menu and activities are on a notice board so I can see them
well in advance. The activities are brilliant. I have been with Mum taking part and she really enjoys them. Her bedroom is a good size and lovely and clean. There is a window she loves looking out. I'm glad I got a place here for her.

Reply from Jamie Hall, Brand and Communications Executive at North Inch & North Grove House

Thank you very much for your lovely review. We're so glad your mum is happy at North Grove - it's great to hear how much she enjoys joining in all the activities. We'll pass on your kind words to our hard-working staff, who will be so glad to hear them. Thanks again!


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Review from J B (Partner of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be friendly and helpful. I am always kept informed of the care given to my partner. I have seen how kind they are when he has a fall or is upset about something. I have no worries about leaving him in this home.

Reply from Jamie Hall, Brand and Communications Executive at North Inch & North Grove House

Thank you very much for your lovely review. We are so glad you're happy with the care your partner is receiving, and feel he is safe. We'll pass on your kind words to the hard-working staff, who will be so happy to read them. Thanks again!


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Review from N P (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been in for a few weeks but has settled well. The staff have been very good with her and supportive of us as a family.

Reply from Jamie Hall, Brand and Communications Executive at North Inch & North Grove House

Thank you so much for your lovely review. We are very glad your mum is settling in well. We will pass on your kind words to the hard-working team, who will be so glad to read them. Thanks again!


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Review from D G (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into North Inch House approximately six weeks ago and has settled in well. She is enjoying the company of the other residents, is eating well and putting on weight. The staff at North Inch are always friendly and helpful and deal with any issues promptly. Plenty of activities every day
which my mother is encouraged to join in. Because of the layout of the home, she can move around on her own and I know that she is safe at all times.

Reply from Jamie Hall, Brand and Communications Executive at North Inch & North Grove House

Thank you so much for your lovely review. We are so glad your mum has settled in at Balhousie North Inch. We will pass on your kind words to the hard-working team, who will be so glad to read them. Thanks again!


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Review from Muriel G (Daughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise everyone enough. Their care and attention to my mum have far surpassed what I would have been able to do for her myself. I have cared for my mum for many years now and it was hard to let go but seeing the devotion and dedication of all the staff here has made the transition so much easier
for mum, myself and all my family. My mum has a lovely room, with space for her own bits of furniture and lots of home comforts. She was meant to return home once a care package was available but sadly this is unlikely to happen so I'm very happy we initially chose Balhousie North Inch to look after her. Thank you so much, everyone!

Reply from Jamie Hall, Brand and Communications Executive at North Inch & North Grove House

Thank you so much for your lovely review. We know it can be hard when a loved one moves into a care home, but we are so glad you are happy with the care your mum has received from the team at Balhousie North Inch. We will pass on your kind words to our hard-working staff. They will be so pleased to read them. Thanks again!


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Review from C A (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Serious concerns about ways things were dealt with and poor communication. The main concerns were management related and safeguarding. Some staff were so committed and caring, but they carried the rest. Concerns I raised were either ignored or brushed under the carpet. I am still waiting for management
to contact me and tell me the outcome of a serious issue that happened the day before my Mother left and I was never officially notified about.

Reply from Melanie Brockway, Brand & Communications Manager at North Inch & North Grove House

Thank you for your review - we always appreciate genuine feedback from our residents and their families. We're so sorry you have had this experience, but please be assured your comments have been passed on to our senior management team and will be looked into swiftly. Thank you once again.


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Review from Linda B (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Balhousie North Inch House Care Home is well managed and the staff are amazing and very caring and helpful. I appreciate everything they do for my husband. The food is great which is important to residents' health and well-being. Please keep that up. The rooms are relatively small, not the fault of
the staff, and some rooms with ensuite showers would be beneficial. The staff work hard on activities but for the more active residents, it feels as if more, especially in the evenings, would be beneficial.

Reply from Jamie Hall, Brand and Communications Executive at North Inch & North Grove House

Thank you for your lovely review. We're so glad you're happy with the care your husband receives. We note your comments about the rooms and activities and will pass them on to the staff. Thanks again.


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Review from Gail W (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been and continues to be so lovingly and professionally cared for at Balhousie North Inch House while she awaits a suitable package to allow her home. December is always a difficult month for the family as it was this time 13 years ago we lost Dad. This year has been so therapeutic for us all
seeing Mum participating in activities and events in Balhousie North Inch. Thanks to every member of staff who has touched her life (and mine) this year - thank you all - God bless.

Reply from Melanie Brockway, Brand & Communications Executive at North Inch & North Grove House

Thank you so much for your review. It is wonderful for our hardworking staff to hear they have had such a positive effect on your mum and her family. It is certainly our privilege to give care that makes the difference. We will be sure to pass your words on. Thank you once again.


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Review from C G (Sister of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind, and the care is excellent. My brother can be difficult, but the staff are tolerant without complaint.

Reply from Melanie Brockway, Brand & Communications Executive at North Inch & North Grove House

Thank you for taking the time to write a review for us. To hear you feel your brother's care is excellent is all we could wish for. We'll be sure to pass your words on to the staff at Balhousie North Inch. Thank you once again, and we wish you a very happy Christmas.


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Review from A H (Wife of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband can often be unresponsive, so I was delighted to see him on Facebook enjoying himself with the activities coordinator. He was throwing a ball and returning a ping pong ball with a really happy smile or a look of deep concentration. It was great to see him so involved. The staff are all so
patient and caring.

Reply from Melanie Brockway, Brand & Communications Executive at North Inch & North Grove House

What a lovely review - thank you. It's very special for us and our hardworking staff to hear of the difference they make to their residents. We'll be sure to pass on your words to our team at North Grove. Thank you for taking the time to write to us.


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Review from Gillian M (Power of Attorney of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am Power of Attorney for my uncle who had to spend a number of weeks in your care home for respite care while his wife was in the hospital. The staff went out of their way to ensure that he had everything that he asked for and they couldn't have been more helpful. If l had to phone the care home for
any reason whatsoever, the staff were all very pleasant and passed on any messages if required. On the other hand, if my uncle required anything at all, the staff at the home phoned me to let me know. Very good service all around.

Reply from Melanie Brockway, Brand & Communications Executive at North Inch & North Grove House

Thanks for your review - this will be a great boost to our staff. It means everything to them to hear they have made a difference, both to their residents and their families. We'll be sure to pass your words on.


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Review from J S (Sister-in-law of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Review was as expected.
Resident is happy and looked after.
General decline as expected, but home and staff cope very well.

Reply from Melanie Brockway, Brand & Communications Executive at North Inch & North Grove House

Thank you for taking the time to write your review. We're very pleased to hear your sister-in-law is happy and looked after. We will pass on your comments to the hardworking staff.


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Review from Joyce M (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has now been a resident for about six weeks, in which time I have seen her grow stronger and more confident every week. She is enjoying her stay and is now starting to participate in the many activities that take place on an almost daily basis. I have always found the staff to be helpful and
knowledgable in every aspect. I feel confident in leaving my mum in the care of the staff. As a "picky/plain" eater, she is enjoying her meals and is always keen to tell me what's on the menu. I would have no hesitation in recommending North Inch House on the evidence I have encountered so far.

Reply from Melanie Brockway, Brand & Communications Executive at North Inch & North Grove House

Thank you so much for taking the time to write such a fabulous review. It is wonderful for our staff to hear how much improvement you've seen in your mother in such a short time and how confident you are in her care, activities and eating. We will be sure to pass on your comments - and thank you once again.


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Review from Margaret D (Cousin of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a horrendous experience in my cousin's previous care home, I knew from the minute I entered Balhousie Noth Grove that she was in the right place for her ongoing care. I find the staff whenever I visit to be so polite, helpful and attentive towards my cousin and I. The care home is exceptionally
clean and tidy, and the food served to the residents is second to none. Overall, the staff are a credit to Balhousie.

Reply from Melanie Brockway, Brand & Communications Executive at North Inch & North Grove House

What a fantastic review! Thank you for taking the time to write for us. It means a great deal to us to hear how your cousin is so settled and well cared for, and that you feel welcomed and respected when visiting - as it should be. We will pass on your comments to the staff at North Grove. Thank you once again.


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Review from M B (Son of Resident) published on 2 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time my mother has been in North Grove, my impression of the staff has been favourable. I feel that she is getting good care - and her condition makes her an awkward person at times. Staff are cheerful and positive. I am kept informed of issues arising. PS visitors toilet is badly ventilated
and often smelly.

Reply from Melanie Brockway, Brand & Communications Executive at North Inch & North Grove House

We appreciate you taking the time to write your review; thank you. We're very pleased to hear your mother is getting good care and the staff are cheerful and positive. We will pass the issue you have raised to the staff. Thank you once again.


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Current Review Score: 9.3 (9.299)

Overview of Review Score

The Review Score of 9.3 (9.299) out of 10 for North Inch & North Grove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for North Inch & North Grove House is calculated as follows: ( (78 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 117 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.641 Points relating to the number of positive Reviews for North Inch & North Grove House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 10 Positive Reviews ÷ 15.6 = 0.641

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Holly

Holly Downs

Job Title: Home Manager

Joined: 2024

Holly took up her role as Home Manager in 2024 after many years working in the home both as Deputy Manager and Interim Home Manager.


Frequently Asked Questions about North Inch & North Grove House

What types of Care is North Inch & North Grove House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does North Inch & North Grove House provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does North Inch & North Grove House have?

There are 76 Single Rooms.

What are the Facilities & Services at North Inch & North Grove House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is North Inch & North Grove House to the centre of Perth?

0.3 mile(s) as the crow flies, distance by road may be significantly further.