North Inch & North Grove House

99-101 Hay Street, Perth PH1 5HS
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9.3 24 Reviews
  • North Inch & North Grove House, Perth
North Inch Care Home is located in Perth and is adjacent to a newly completed purpose built 38 bedded specialist Alzheimer’s and Dementia unit, North Grove. The home is within walking distance of the city of Perth and Balhousie Castle (home of The Black Watch Museum). Residents at North Inch enjoy wonderful views over the North Inch Park.

Perth is a long established market town and is steeped in history stemming from the days when it was Scotland’s capital city. Perth is blessed with easily accessible parklands and residents are able to enjoy a wide variety of outdoor activities.

The central location of North Inch and North Grove Care Home enables residents to remain in touch with the local community. A variety of local leisure facilities, places of worship, shopping and the town centre are all nearby.

The home has recently undergone an internal refurbishment. Experienced and well trained staff can provide residential care to a maximum of 40 residents, the majority of which have private en-suite bedroom facilities.

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Care Provided by North Inch & North Grove House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Holly Downs (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for North Inch & North Grove House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,854
    • Self-Funded Residential Dementia Care from £1,944
    • RESPITE Self-Funded Residential Care from £1,854
    • RESPITE Self-Funded Residential Dementia Care from £1,944

  • These rates include personal and nursing care. If the local council provides this, the Funder will only pay from £1605.30 for North Inch Care Home and £1583.40 for North Grove Care Home.
  • (these prices are only a guideline, please contact North Inch & North Grove House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

North Inch & North Grove House Reviews (24)

Total of 24, showing 21-24
9.3

North Inch & North Grove House has a Review Score of 9.3 (9.299) out of 10, based on 10 reviews in the last 2 years. Over all time North Inch & North Grove House has 24 reviews.

Overall Experience

  • 12
  • 10
  • 1
  • 0
  • 1

Date Published

24
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10
14

Review from R B (Daughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff very helpful and cheerful. My mother always says positive things about everyone that comes into her daily life. The situation with Covid has made things really hard for all concerned, but hopefully, it will all improve soon. Overall, very happy with mums care.

Reply from Melanie Brockway, Brand & Communications Executive at North Inch & North Grove House

Thank you for taking the time to post your lovely review. It's wonderful to hear your mother is happy in her home and the team at North Inch will be very pleased to get this boost for their hard work.


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Review from Fiona K (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident in January 2020, initially for a period of rehabilitation, but then became permanent.
Took her a little while to settle in, but she soon began to enjoy the various activities on offer with the other residents.
Lockdown came along, and window visits proved quite difficult for
mum.
But the carers and activity coordinator kept the residents occupied at times when the home was closed to visitors.
Mum survived covid a year ago, thanks to the amazing care of the staff, but sadly the last five months her health deteriorated and she received an end of life prognosis.
We cannot fault the excellent care she received in her final weeks. We were allowed to visit whenever we wished, and if we weren't there in her last few days, we would always find a carer sitting with mum, ensuring she was never on her own.
The love and attention she received were amazing, from admin and domestic staff to the amazing carers.
I would have no hesitation in recommending Balhousie North Inch

Reply from Gillian Drummond, Brand and Communications Manager at North Inch & North Grove House

Thank you so much for taking the time to write this review. We really appreciate it, especially under the circumstances. We are sorry for your loss. However, we're glad to hear that our staff were so supportive at your and her time of need.


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Review from J M (Son of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to give full report due to covid restrictions in the home i.e hairdresser etc. The staff are very helpful and polite. The food is excellent.

Reply from Gillian Drummond, Brand and Communications Manager at North Inch & North Grove House

Thank you so much for taking the time to review us. Really appreciated it and we're glad you are happy with the facility.


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Review from Rick L (Son of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I and my wife visited twice over a couple of days, both times around 5-30pm till 6-30pm. Residents were mostly sitting in the lounge together having had tea already.
There's a timetable of events on show, a variety of events and activities, but one of the staff told us only the coffee morning actually
happened (and residents had coffee each morning anyway).
The staff did seem genuinely caring, patient and helpful. There were usually 2 or 3 about and it was easy enough to find someone when we wanted to ask something.
The corridors are named after Hebridean Islands, and each room is numbered. However, all the corridors had the same carpet, the same paint colour and little to differentiate apart from the room numbers. My mum found it confusing, especially if she didn't have her glasses on. Perhaps different coloured carpets or differently painted doors might help that.
It seems difficult to get the home to test for a UTI when Mum seems unusually confused. She's normally OK mentally.

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Current Review Score: 9.3 (9.299)

Overview of Review Score

The Review Score of 9.3 (9.299) out of 10 for North Inch & North Grove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for North Inch & North Grove House is calculated as follows: ( (78 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 117 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.641 Points relating to the number of positive Reviews for North Inch & North Grove House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 10 Positive Reviews ÷ 15.6 = 0.641

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Holly

Holly Downs

Job Title: Home Manager

Joined: 2024

Holly took up her role as Home Manager in 2024 after many years working in the home both as Deputy Manager and Interim Home Manager.