El-Shammah Reviews (2)
8.1
El-Shammah has a Review Score of 8.1 (8.060) out of 10, based on 1 reviews in the last 2 years.
Over all time El-Shammah has 2 reviews.
Review from Orla W (Daughter-in-law of Resident) published on 9 December 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband's Mum was a resident of El Shammah since Spring 2024. From the outset, the standard of care was exceptional. My Mum in Law was given menu choices to suit her palate, endless cups of tea and biscuits: ideal as food was a big motivator for her,! She received assistance with her activities of
daily living - as and when required and requested.
Her care was handled extremely respectfully- allowing her to maintain her dignity and independence.
Her room and ensuite bathroom was always immaculately clean.
Her laundry was taken care of in a first class manner.
Most importantly though- The Staff. Every single staff member always greeted you with a welcoming smile. Their diligence with my mother in law's health requirements was second to none. In the event of any fluctuation in her health status, they informed us immediately and acted in her best interests.
We want to thank you all for making the last year and a half of her life safe, fulfilled and happy
Her care was handled extremely respectfully- allowing her to maintain her dignity and independence.
Her room and ensuite bathroom was always immaculately clean.
Her laundry was taken care of in a first class manner.
Most importantly though- The Staff. Every single staff member always greeted you with a welcoming smile. Their diligence with my mother in law's health requirements was second to none. In the event of any fluctuation in her health status, they informed us immediately and acted in her best interests.
We want to thank you all for making the last year and a half of her life safe, fulfilled and happy
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Staff
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Activities
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Management
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Safety / Security
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Rooms
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Value for Money
Review from Mervyn M (Son of Resident) published on 5 October 2021
Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Whilst the care provided by the staff was in the majority very good we found that the actual wellbeing of the residents was not a priority in the home. Management's focus is on ensuring that the systems and processes are all in place that ensure excellent home inspections are achieved. There is a total
lack of any kind of stimulation provided for the residents with many confined to their rooms for long periods. It was a great relief for all the family when we managed to secure a place in another home for my father.
Reply from Adrian McCready, Manager at El-ShammahWe are delighted to hear that you felt the care provided by our staff was very good. It is also reassuring that you appreciate us taking our legal requirements seriously, and our endeavours to fully comply with all legal obligations as set down by Care Homes Standards and Northern Ireland Acts. Failure to comply in this manner could result in enforcement action and could threaten the continued care within our home. Ensuring that these systems and processes are in place has also helped us prevent a Covid-19 outbreak in the home.
Each resident is given the choice of whether they wish to remain in their own private bedroom or join the other residents in one of the many lounges available. This choice is made by the residents themselves.
Although we encourage residents to take part in activities, (which are available daily), no pressure is put upon them if they prefer not to. I appreciate that someone who has visited the home on only a few occasions during their relative’s stay may have little or no knowledge of our activities programme. Please feel free to contact me to arrange a visit, to see the activities programme and witness the efforts staff have made to continue these activities during the Covid-19 pandemic.
When a resident is assessed as requiring a level of care other than residential, an alternative care home that caters for the required level of care must be found. We were delighted when you found a care home suitable for your father at this time.
It is reassuring that the additional care, understanding, and attention, shown to your father in El Shammah Residential Home, was recognised by a family member, (who visited the home regularly), and who thanked staff for the great care and kindness shown to him during his stay in El Shammah.
We hope that you, your family, and your father, are very happy in his new home.
Each resident is given the choice of whether they wish to remain in their own private bedroom or join the other residents in one of the many lounges available. This choice is made by the residents themselves.
Although we encourage residents to take part in activities, (which are available daily), no pressure is put upon them if they prefer not to. I appreciate that someone who has visited the home on only a few occasions during their relative’s stay may have little or no knowledge of our activities programme. Please feel free to contact me to arrange a visit, to see the activities programme and witness the efforts staff have made to continue these activities during the Covid-19 pandemic.
When a resident is assessed as requiring a level of care other than residential, an alternative care home that caters for the required level of care must be found. We were delighted when you found a care home suitable for your father at this time.
It is reassuring that the additional care, understanding, and attention, shown to your father in El Shammah Residential Home, was recognised by a family member, (who visited the home regularly), and who thanked staff for the great care and kindness shown to him during his stay in El Shammah.
We hope that you, your family, and your father, are very happy in his new home.
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Staff
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Activities
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Management
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Safety / Security
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Rooms
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Value for Money
Current
Review Score: 8.1 (8.060)
Overview of Review Score
The Review Score of 8.1 (8.060) out of 10 for El-Shammah is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for El-Shammah is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.143 Points relating to the number of positive Reviews for El-Shammah is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 1 Positive Reviews ÷ 7 = 0.143
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.