Glenalina Lodge

607 Springfield Road, Belfast BT12 7FN
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54 Reviews
  • Glenalina Lodge, Belfast
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Care Provided by Glenalina Lodge

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care

Good to Know

  • Person in charge
  • Graeme Beatty (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

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Glenalina Lodge Reviews (54)

Total of 54, showing 41-54

Over all time Glenalina Lodge has 54 reviews.

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Review from G C (Niece of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the overall care of our uncle.

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Review from R F (Son of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in very well and I find everyone very helpful towards my mother and myself.

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Review from Tracey B (Niece of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon arrival, although the staff were very busy with residents, they took the time to explain everything to me and answer my questions. We were made to feel very welcome. Very bright care home and staff are all caring. Would recommend to others.

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Review from Mairead C (Sister of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had been transferred from the hospital to Glenalina Lodge. I already felt it was the wrong decision that the hospital made as my brother had mental health issues. The transfer went ahead and after a short while, the care manager of Glenalina Lodge said that he felt my brother needed re-assessed.
The manager made all the calls to contacts for this to be done and whilst my brother's stay in Glenalina Lodge was brilliant, I can honestly say the 'duty of care' and understanding my brother received by management and staff was outstanding and I would like this to be recognised.

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Review from Colette W (Sister of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Glenalina Lodge for 5 months and we have never had a problem with it. All the staff are brilliant with all people in it and their families. It is very clean and well kept and we are very happy with everything.

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Review from Deirdre S (Aunt of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to see my aunt 2-3 times a year from England and I have to say every time I come I found the staff very helpful and pleasant. But this time I came it seemed "exceptional". My auntie looked really well, the place was spotless, the staff very welcoming.

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Review from M D (Niece of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care in the home is excellent. The staff are helpful and pleasant and the building itself is kept spotlessly clean and bright and cherry.

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Review from Una W (Niece of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only good comments to write here. My aunt can be quite difficult at times. She is 95 and all of the staff without exception, have been so good and caring with her.


The accommodation is modern and bright. The bedrooms have everything she needs, and the food is excellent.


I would recommend

Glenalina to anyone wishing for excellent care for their relative.

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Review from Steven M (Son of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I call in to see my Mum, the staff are always helpful and they take the time to listen. My mum is very happy here which helps me also.

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Review from Margaret K (Sister of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in many care homes but this is most definitely the tops. She is very comfortable, happy, well fed and stimulated which is of great important. Activities are displayed daily on a blackboard so that residents are free to join those of interest to them or do their own thing. My sister
has a plot in the garden for growing her own bulbs and flowers. She particularly enjoys arts and crafts and has made many beautiful items which are displayed.

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Review from Martin H (Son of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience is fantastic. Excellent care and wellbeing for my Daddy and very helpful to me and family.

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Review from Tracy P (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glenalina is a very special place with the most amazing staff, from the cleaners, kitchen staff, chef, carers to the manageress. They are all amazing. The home is spotlessly clean, well equipped and as for the food it's proper tasty home cooked food with a good amount of variety. I can not speak highly
enough of Glenalina, it's a very unique home with unique staff. Thank you.

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Review from Maureen C (Daughter of Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father sadly passed away on 16th Feb 2016 whilst in the care of the (angels) staff of Glenalina Lodge. His care was excellent and each member of the staff from manager to the ancillary staff went above and beyond the call of duty. This care was afforded to us as a family also. My father was allowed
to have a peaceful and dignified passing by the angels in this care home. Although only in their care for a few months my father was treated as a member of their family. For this i am eternally grateful.

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Review from M B (Friend of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very nice modern building, nice bedrooms for residents. There are many activities for the residents ranging from helping in the garden to painting and making decorations. I would recommend this care home to other people.

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Overview of Review Score

Performance

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Awards / Recognitions (6)

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