Redford Residential Home

15 Redford Road, Cullybackey, Ballymena BT43 5PR
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8.7 14 Reviews
  • Redford Residential Home, Ballymena
Redford Residential Home has been a family run care home for over 30 years, which provides residential care for the elderly in a quiet rural area.

The focus of all the staff in Redford is to treat each resident as an individual. So many of the staff have worked here for many years giving a great experience and an atmosphere of stability and calm.

With the small size of the home and the staff levels, each member of staff can get to know every resident and understand their own requirements, be that for activities or dietary.

Paramount is that the dignity, privacy, choice and independence of every resident is always respected and promoted.

Regular activities are an important feature of life in Redford, and they can be based on individuals or group activities.

High-quality home-cooked meals are also a key part of life at the home, and they strive to keep the quality of meals high and cater to individual tastes.

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Care Provided by Redford Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Redford Residential Care Homes Ltd
  • Person in charge
  • Paula Douglas (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Redford Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £744

  • The weekly charge is £744 with a 3rd party top up fee of £68.83 per week.
  • (these prices are only a guideline, please contact Redford Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time to see loved ones.


  • Parking

  • Parking is available on-site.


Redford Residential Home Reviews (14)

8.7

Redford Residential Home has a Review Score of 8.7 (8.684) out of 10, based on 3 reviews in the last 2 years. Over all time Redford Residential Home has 14 reviews.

Overall Experience

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Review from B O (Daughter of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been at Redford Residential Home since October 21. He is very happy at the home and the staff are very good with him.
They have a good range of activities to keep residents engaged.

Reply from Jodi Weir, administrator at Redford Residential Home

Thank you for your feedback, it is very much appreciated.


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Review from Rachael W (Granddaughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Redford is a wonderful care home. The staff are patient and caring and encourage the residents to keep their independence. Daily activities allow residents to stay active. It really is a home-from-home.

Reply from Rebecca Ellis, Administrator at Redford Residential Home

Thank you for your review; it is greatly appreciated.


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Review from H B (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The provision of care at Redford Residential Home is excellent and the staff and management are professional at all times. There is a friendly, welcoming atmosphere in the home and an excellent range of activities organised for residents to participate in. The staff organise fun themed days, which all
family members are encouraged to attend. Overall, the home is well managed and a safe and comfortable home for service users.

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Review from Janella M (Daughter of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am fully satisfied with the level of care provided to my mother and also appreciate everything that has and is being done by the staff and management. She herself speaks very highly of all the staff and never has any complaints, she just says they are all very good to her. She is very clean and alert.

Reply from John Wallace, Owner at Redford Residential Home

Thank you for your feedback, it is greatly appreciated.


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Review from Geoffrey M (Son of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been most impressed with the consistently high standards shown by the staff at this home. In my opinion, in all aspects of their performance, they provide a caring service much in advance of what I would have expected.

Reply from Jodi Weir, Administration at Redford Residential Home

Thank you so much for your feedback it is greatly appreciated.


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Review from Roselind R (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very well taken care of by the excellent staff. Management is very good. I think very highly of the Redford Care Home.

Reply from Jodi Weir, Administration at Redford Residential Home

Thank you so much for your feedback Roselind its greatly appreciated.


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Review from Anne M (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of lockdown, I have only been in the sunroom to see my mum.

Reply from Rebecca Ellis, Administration at Redford Residential Home

Thank you for taking the time to write us a review, we appreciate the feedback.


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Review from R M (Son of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided at Redford is very comprehensive with activities for residents almost daily. Staff are friendly, caring and engage positively. Their procedures to ensure the safety of residents during this pandemic have been first class.

Reply from Jodi Weir, Administration at Redford Residential Home

Thank you so much for your kind word, Ronnie; it is greatly appreciated.


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Review from Tessa C (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought this was going to be the hardest thing I've ever done, moving mum into a home. The staff proved me wrong time and time again. They are so friendly, caring and approachable even during such hard circumstances recently. I have so much respect for this place, they have cared for my mum better
than I could. Mum said she would never go into a home and now she wants to stay. She has put on weight, is happy and looks 15 years younger. I would recommend Redford to everyone.

Reply from Jodi Weir, Administration at Redford Residential Home

Thank you so much for your review, Tessa. It's greatly appreciated.


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Review from Roselind R (Stepdaughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High standard of care, with excellent staff.

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Review from J M (Niece of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in the home for almost six years now and has settled in well. She is happy and content. The staff are very patient and pleasant with her, and she is very content.

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Review from R C (Daughter-in-law of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am content that Mum is happy, settled and very well looked after. Staff are caring and considerate to her needs. There are regular activities for the residents if they choose to take part. Would highly recommend Redford.

Reply from Rebecca, Administration at Redford Residential Home

Thank you very much for your feedback, we greatly appreciate it!


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Review from K H (Niece of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is looked after very well and most of the staff seem to be very fond of her. She gets on well with the staff and tells me regularly that they take care of her very well.
My aunt really enjoys the food which is the type of food she would have eaten at home.
Perhaps she would benefit from more
activities or one to one time but I am unclear as to the number of activities/one to one time spent.

Reply from John Wallace, Owner at Redford Residential Home

Hi - thanks for your kind review. We have now identified someone in the team who is dedicated to improving the activities, and we have set aside more space. So you will hopefully see and hear more about them. I am delighted that your aunt enjoys her stay at Redford and I know the staff absolutely adore her!


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Review from Ian C (Son of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Redford to be a caring and friendly home, with staff who are interested in the residents and who are always happy to answer any queries.

Reply from John Wallace, Owner at Redford Residential Home

Thanks for taking the time to complete the review. Activities are a particular area of focus for us and you will see a real difference soon in the frequency and variety of things that we will be doing! Many thanks, the Owner.


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Current Review Score: 8.7 (8.684)

Overview of Review Score

The Review Score of 8.7 (8.684) out of 10 for Redford Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Redford Residential Home is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.767 Points relating to the number of positive Reviews for Redford Residential Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 3 Positive Reviews ÷ 5.8 = 0.517

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Paula

Paula Douglas

Job Title: Manager

Joined: 2021

Paula started working in Redford in 2015 and was a senior carer until June 2018 when she then went to work in community family support. Paula returned to Redford in June 2021 to become our Care Home Manager.


Frequently Asked Questions about Redford Residential Home

What types of Care is Redford Residential Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Redford Residential Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Redford Residential Home have?

There are 29 Single Rooms.

What are the Facilities & Services at Redford Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Redford Residential Home to the centre of Ballymena?

4.0 mile(s) as the crow flies, distance by road may be significantly further.