Rosemary Lodge Care Home Reviews (24)
Rosemary Lodge Care Home has a Review Score of 8.5 (8.527) out of 10, based on 3 reviews in the last 2 years. Over all time Rosemary Lodge Care Home has 24 reviews.
Review from Jim P (Son of Resident) published on 28 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Rosemary Lodge Care Home
Thank you, Jim, for your kind comments about your recent experience at Rosemary Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
Review from Heather A (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Always your
Reply from Ronnie Cavanagh, Digital Marketing Executive at Rosemary Lodge Care Home
Thank you, Heather, for your comments about your recent experience at Rosemary Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison P (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Rosemary Lodge Care Home
Thank you, Alison, for your comments about your recent experience at Rosemary Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Roberta M (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Rosemary Lodge Care Home
Thank you, Roberta, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Rosemary Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 8.5 (8.527) out of 10 for Rosemary Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for Rosemary Lodge Care Home is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.583 Points relating to the number of positive Reviews for Rosemary Lodge Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 3 Positive Reviews ÷ 9 = 0.333
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.