Towell House Residential Home

57 Kings Road, Belfast BT5 7BS
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8.7 17 Reviews
  • Towell House Residential Home, Belfast
Towell House Residential Home provides 24/7 care for residents with a variety of care needs, from long-term residential care to short-term respite services.

Admission to the Home, no matter what the reason, should be a positive life experience, encompassing all aspects of daily living to include core elements of individuality, respect, choice, privacy, personal preference, cultural diversity and an overall sense of belonging and wellbeing.

They seek Best Practice in their person-centred approach to care, supporting residents with decision making and promoting empowerment to enable self-management.

By using their pre-admission assessment each resident can be assured of a personal plan of care tailored to their individual needs in a welcoming and homely environment. The “Home from Home” atmosphere is aided by the commitment and interaction of a long standing, dedicated team of staff, who embrace a culture of family.

The home provides a diverse range of social areas both indoor and outdoor catering to the needs and requirements of residents. These areas are either stimulating or calming and very much used at the preference of the residents. The feeling of wellbeing is paramount and enhanced by knowledgeable caring staff.

Providing an environment which actively challenges residents to take up activities they perhaps enjoyed in their past or maybe start a new hobby which will assist them to be productive members of the home. This encourages friendships and often a sense of competitiveness which assists with making friendships, further aiding settlement within the home.

Engaging through activities with the local community and using the spaces provided help to bring about an improved sense of wellbeing.

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Care Provided by Towell House Residential Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 92 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Owner
  • The Towell Building Trust Ltd
  • Person in charge
  • Sarah-Jane Stafford (Home Manager)
  • Admission Criteria
    • Self Referral, Trust Referral
    • Ages 30+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1958
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Towell House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £791 – £959
    • RESPITE Self-Funded Residential Care £791 – £959

  • April 2024 to March 2025
    Residential Care Homes £ Per week


    Elderly, inc. Top Up
    Standard Room £748 + £43 top up - £791.00
    Ensuite Room £748+ £107 top up - £855.00
    Ensuite Garden/Tea Station Room £748 + £126 top up - £874.00


    People with Physical Disability, inc.
    Standard Room £838 + £43 top up - £881.00
    Ensuite Room £838 + £107 top up - £945.00
    Ensuite Garden/Tea Station Room £838 + £126 top up - £964.00
  • (these prices are only a guideline, please contact Towell House Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Vising is open throughout the day however; families and friends are encouraged to visit between the hours of 10am – 12noon, 2pm-4pm and 6pm-8pm, this is to protect residents meal times.


  • Parking

  • Designated visitor car park


Towell House Residential Home Reviews (17)

8.7

Towell House Residential Home has a Review Score of 8.7 (8.718) out of 10, based on 8 reviews in the last 2 years. Over all time Towell House Residential Home has 17 reviews.

Overall Experience

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Date Published

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Review from Kathy V (Daughter of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are outstanding. They are patient and friendly. Very helpful. They address the residents by name. This was my first visit and I was impressed. The activities are also great and proactive. Beautiful gardens and setting.

Reply from Lisa McCrory, Accounts at Towell House Residential Home

Hi, thank you for taking the time to leave us such a positive review. We will pass feedback on to our team.


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Review from Janer J (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been resident in Towell House for approximately 6 weeks but in that time appears to have settled in really well. The home is clean, warm and welcoming. Mum enjoys the food and the company. Everyone is kind and approachable and nothing is too much trouble. The activities are many and varied
and while mum may not partake in them all she seems to enjoy watching and can always go to her room if it's too much for her. Thank you ladies and gentlemen for your care. As it is early days there is so much we have yet to learn but so far, very impressive.

Reply from Lisa McCrory, Accounts at Towell House Residential Home

Thank you for taking the time to leave a review. I am glad that your Mum has settled in well and we will pass feedback on to our staff.


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Review from A v (Son of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was accepted to the care home in May. Staff were friendly and understanding. We were confident our loved one is well cared for. Residents are encouraged to join in the several activities that are offered each day.

Reply from Lisa McCrory, Accounts at Towell House Residential Home

Thank you for taking the time to leave us a review, it is very encouraging to receive such positive feedback and will be passed on to staff.


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Review from C K (Son of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Towell House after several falls at home and after a hospital admission. Mum had obvious reservations about going into a home after being so independent for so long but credit to her, she threw herself into everything and boy did it pay off. Mum loves it, loves the company, loves the activities
and everything The carers are exceptional both in their care and in keeping family informed. The activity coordinators are fantastic in coming up with different things for all to do. The place is spotlessly clean and I would recommend it to anyone.

Reply from Lisa McCrory, Accounts at Towell House Residential Home

Thank you for taking the time to leave such a lovely review. We will pass this on to our Care and Activity Staff.


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Review from J D (Brother of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is absolutely fabulous, I just cannot praise it highly enough, although my chosen month was October, I'm relating to all other months. The activities put on by the staff are amazing, my relative absolutely loves living there and she has her mind and body kept in excellent condition.
I
have seen many care homes that do not come anywhere near the standards of care and activities supplied by Towell House.
To all the staff and anyone providing an excellent home, we cannot thank you enough. Thank you.

Reply from Lisa McCrory, Accounts at Towell House Residential Home

Thank you for taking the time to write a lovely review. It is lovely for our staff to receive such a positive review.


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Review from Roy K (Son of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in in June 2024.
After an apprehensive first couple of days, she very quickly settled in mainly due to the kind reception she received from all the staff.
It was her first experience of assisted living and to our surprise, she has taken to it like a duck to water.
She loves the routine
every single day as she says she knows exactly what is happening.
The social events are her favourite thing from knit and natter to ball games to the singers who come, she loves them all and joins in with everything that is happening.
When she was at home she wanted us her family to be with her 24/7, now it makes us laugh because she tells us not to visit because a social event is on.
I would like to personally thank all staff for the care and kindness they show daily.

Reply from Lisa McCrory, Accounts at Towell House Residential Home

Thank you for taking the time to leave us such a lovely review. We will pass this on to the staff.


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Review from S E (Brother of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident of Towell House for the past 5/6 weeks now and in this time he has not stopped praising the staff and management for their hard work and patience.
He has always been a very positive person in my eyes and always loves a good wind-up, especially on the staff who always
give as good as they get.
I always look forward to seeing him in this warm, friendly and very obliging residency and I can always sleep peacefully in my bed at night knowing my brother is in safe hands. I most certainly would recommend Towell House to anyone who has a loved one or friend who is in need of that special touch of care.
Thank you all so much for looking after my big brother.

Reply from Sarah Brooker, Activities Manager at Towell House Residential Home

Thank you for your lovely review. It is very encouraging to receive such positive feedback.


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Review from D S (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I wrote a glowing report about Towell House in 2018. Today for the first time we were informed that a parent’s notice to leave started 4 days ago and his personal items had to be removed today. The management team has not communicated with us in writing or in person and has shown no compassion towards
my parent and the family at this stressful time.
Care staff continue to provide a good service, and the home, grounds and activities remain excellent. However, management communication with families is non-existent. The managers appear inexperienced and leadership currently appears to be absent.

Reply from Elizabeth Corry, Admin Manager at Towell House Residential Home

Thank you for your review. Unfortunately, management has no input once the hospital has deemed a resident unfit to return. The assessment carried out by the HSC staff is final. This bears no reflection on the management of our home. It is due process. Again thank you for taking the time to review and I am glad you are happy with the home overall.


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Review from K W (Granddaughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad absolutely loved Towell House, he passed peacefully last Monday. We as a family can't thank the staff enough. We will always be thankful for the help he got from the moment he stepped in the door until he passed. He never had a bad word to say about his time in Towell House. He had a good
relationship with all staff members (maybe more than some) but he settled in well and got on with everyone as he had a heart of gold. I know Towell House has lost a good man but he will never leave those who helped him and cared for him. Again, thank you and God Bless.

Reply from Elizabeth Corry, Admin Manager at Towell House Residential Home

Thank you for your kind words, a lovely gentleman, will be missed.


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Review from Rosemary S (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents came to Towell House a few years ago and have been treated with dignity and respect since Day 1. The staff and management have one focus - the care and well being of the residents. The staff's dedication really came to life during COVID, at times making some difficult and unpopular decisions
but always with the best intentions. We often commented that Mum and Dad had more of a social life than us with all the fun activities and the hilarious antics of the staff during super difficult times.

Reply from Lisa McCrory, Admin Manager at Towell House Residential Home

Thank you for taking the time to write a lovely review. It is lovely for our staff to receive such a positive review, especially now during these unprecedented times.


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Review from Charlie S (Son of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother came to Towell House at the end of March 2021, due to her having walking difficulties. She was continually falling in her own house and subsequently having to be admitted to hospital and rehab centres. I did extensive research into surrounding residential homes and was encouraged by what I
saw at Towell House in the facilities, room types, entertainment and gardens. From my initial contact with the homes management team, I was dealt with in a very caring and professional manner, which reinforced my initial assessment and expectations of the home. The process to my Mother going in, was very expedient and trouble-free, in what was a totally new process
to myself, in a very important part of my Mother's future wellbeing and future life. It was probably the most difficult time for this to happen, as it was the second phase of Covid, but the home made it as seamless as possible for all concerned.

Reply from Lisa McCrory, Admin Manager at Towell House Residential Home

Thank you for your very positive review. We aim to ensure the transition to becoming a resident of our home takes place as smoothly as possible.


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Review from A O (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Towell House goes above and beyond to look after its residents, not only their physical needs, but also keeping them stimulated, they have a great programme of entertainment for them each week, keeping them interested, occupied and alert. During this terrible time of pandemic, it has been exceptionally
hard, they have done everything possible to keep the residents safe, and where possible, in touch with family.

Reply from Lisa McCrory, Admin Manager at Towell House Residential Home

Thank you for your lovely review. It is very encouraging to receive such positive feedback.


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Review from Marie C (Niece of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this horrible pandemic time, it has been impossible to visit the home but have enjoyed watching all the activities every day on Facebook. Such a happy place and the staff deserve full credit for all their hard work and commitment. It’s satisfying to see my relative enjoying herself with a smile.
Keep up the good work.

Reply from Lisa McCrory, Admin Manager at Towell House Residential Home

Thank you for taking the time to leave your lovely review.


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Review from Teresa C (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

As a family, we've had a very negative experience of the care and compassion afforded to residents and their families by Towell House. The management is very focused on outward PR and social media posts that they use as the primary proof of residents wellbeing yet our experience, both prior to Covid
and throughout the pandemic was very poor. Communication with family is very limited, impersonal and we were made to feel like a burden when asking for support with our dad's deteriorating physical and mental health and when multiple personal items went missing. A large number of residents means there was no personalised care to meet our dad's needs. Despite being a residential home that claims to be suitable for dementia residents, this was not apparent in our dad's care which was also the view of his social worker. Having now moved dad to a new care home, the amazing communication, compassion and personalisation of the care are in stark contrast to our experience with Towell House.

Reply from Elizabeth Corry, Admin Manager at Towell House Residential Home

Thank you for your review. All matters have been investigated when reported some time ago, as per company complaints policy, and unsubstantiated as per written correspondence in response.


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Review from Jennifer M (Daughter of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a new man since he went to live in Towell House. He enjoys the company of residents, he adores the staff and nothing is too much trouble to any member of staff. There are activities which he enjoys, the fun day and music in the garden were excellent. Dad's now looking forward to the Christmas
event. He went to the home for respite and after a few weeks, decided it really was best for him and also for me that he resides in Towell House for this next stage of his life.
To everyone thank you for all you do, it is much appreciated by dad and by myself.

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Review from Eva L (Sister-in-law of Resident) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Until recently my brother in law was a resident of Towell House. I cannot thank the staff enough for the care they gave him. The home itself is warm and welcoming and there are lots of activities for the residents to take part in. The management and staff are efficient and genuinely have the health
and comfort of the residents at heart. Towell House is modern and comfortable and I thoroughly recommend it.

Reply from Jill Brooker, General Manager at Towell House Residential Home

Thank you for your lovely review. It's most encouraging to receive such positive feedback, Eva.


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Review from John L (Son of Resident) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having seen my mother settle so quickly into Towell House has been very reassuring to us as a family. The friendliness of all the staff, the good quality accommodation and food have been consistent. There is a range of activities almost every day, both morning and afternoons. There is excellent communication
between Towell House and the family and I highly rate this care home.

Reply from Jill Brooker, General Manager at Towell House Residential Home

Thank you for your very positive review. We aim to ensure the transition to becoming a resident of our home takes place as smoothly as possible. Striving to ensure our residents have a positive experience from the day of admission is very important to us. We as a service provider welcome all feedback and communication from residents and families.


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Current Review Score: 8.7 (8.718)

Overview of Review Score

The Review Score of 8.7 (8.718) out of 10 for Towell House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for Towell House Residential Home is calculated as follows: ( (68 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 94 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.08 Points relating to the number of positive Reviews for Towell House Residential Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 7 Positive Reviews ÷ 18.4 = 0.38

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Meet the Team (2)

Sarah-Jane

Sarah-Jane

Job Title: Home Manager

Joined: 2015

Sarah-Jane has worked in the Care Industry since 2012. She has completed NVQ 2 & 3 in Care for the Elderly and completed her Diploma, Level 5 Leadership and Management course in Health and Social Care. Sarah-Jane became the Home Manager in January 2021. She enjoys working in Towell House; stating she is looking forward to leading the staff and maintaining the high standard of care Towell House is known for.


Nicolle

Nicolle

Job Title: Deputy Manager

Joined: 2018

Nicolle started working in Towell House in May 2018 as a Senior Care Assistant. Nicolle has a Degree in Health and Social Care and in July 2020 she started training to be a manager. She took up her new position in a managerial role as a Care Coordinator in November 2020. Nicolle finds her new position here in Towell House very rewarding; stating she enjoys the diversity of her role and getting to know all the residents and their families.


Frequently Asked Questions about Towell House Residential Home

What types of Care is Towell House Residential Home registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Towell House Residential Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Towell House Residential Home have?

There are 92 Single Rooms.

What are the Facilities & Services at Towell House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Towell House Residential Home to the centre of Belfast?

3.2 mile(s) as the crow flies, distance by road may be significantly further.