Anniscliff House Reviews (2)
Anniscliff House has a Review Score of 8.7 (8.713) out of 10, based on 2 reviews in the last 2 years. Over all time Anniscliff House has 2 reviews.
Review from M M (Daughter of Resident) published on 29 February 2024
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Overall Experience
5.0 out of 5
My mum recently took unwell and thanks to the diligent observations of staff, medical review was sought in a timely manner and Mum required a short stay in hospital. Following discharge from the hospital, Mum was immediately welcomed back when she returned to Anniscliff House and attended to so that she settled back into her routine. This was really comforting and appreciated by my family and I. It is very evident that Mum is safe and well cared for in Anniscliff House and as her daughter I am very grateful.
Thank you management and staff at Anniscliff House.
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Review from Jim M (Friend of Resident) published on 29 February 2024
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Overall Experience
5.0 out of 5
My friend spent 3 years in Anniscliff prior to his death, however, he loved every minute of Anniscliff. Loved the service and the food.
Very clean nursing home, of which I often praised the staff. 10/10
Plenty of activities for the residents, my friend loved
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Cleanliness
Treated with Dignity
Food & Drink
Staff
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Value for Money
Overview of Review Score
The Review Score of 8.7 (8.713) out of 10 for Anniscliff House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Anniscliff House is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.713 Points relating to the number of positive Reviews for Anniscliff House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4. 2 Positive Reviews ÷ 3.4 = 0.588
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.