Barchester Lakeside Care Home

La Rue de la Commune, St Peter, Jersey JE3 7BN
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9.6 38 Reviews
  • Barchester Lakeside Care Home, Jersey
Lakeside is situated in a quiet rural part of Jersey and provides 24 hour nursing and residential care. The team pride themselves on delivering exceptional standards of care with the focus being on the individual needs of residents and their loved ones.

The home boasts a large two-story property on extensive grounds. All bedrooms have a large floor to ceiling window and a private balcony overlooking a private lake.

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Care Provided by Barchester Lakeside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Andy Buttimer (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (5)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Barchester Lakeside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Nursing Care from £2,000
    • Self-Funded Nursing Dementia Care from £2,100
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Nursing Care from £2,100

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Lakeside Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy.


  • Parking

  • Generous parking facilities directly in front of home.


Barchester Lakeside Care Home Reviews (38)

Total of 38, showing 1-20
9.6

Barchester Lakeside Care Home has a Review Score of 9.6 (9.561) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Lakeside Care Home has 38 reviews.

Overall Experience

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Date Published

38
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Review from J O (Next of Kin) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally all good. Friendly staff but sometimes not enough of them.
Food is generally fine but sometimes not hot enough.
Rooms are basic but kept clean.
There is often a "smell" in the corridor leading to ground floor rooms.
Entertainment is regular and reliable.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for taking the time to review Lakeside care Home, your input is extremely valuable to us. I am happy to report that having completed a successful recruitment drive, we are very well staffed at present. Additionally, Barchester Health Care are currently undertaking a major refurb. at Lakeside, I hope you will notice the differences over the coming weeks as this work progresses.


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Review from Natalie S (Granddaughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been with Barchester Lakeside Care Home for nearly two years now and we love it here. She is so much happier in herself and everyone here is so friendly and really makes us feel part of the family.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you so much for your lovely review. I am so happy to hear that your grandmother is enjoying life at Lakeside, and appreciate that you and your family can share your grandmothers positive experience with us.


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Review from Trevor B (Son of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all staff friendly, professional and informative. Even though they are very busy they will always acknowledge you and have a brief chat. My father is not always keen on the entertainment but staff encourage him to join in. I have no serious concerns with the treatment or well-being of my dad
in Lakeside Care Home.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you very much for your feedback. We endeavour to maintain high quality of care for all of our residents, therefore feedback from relatives and friends, in addition to our residents, is essential. I wish you and your family a very happy New Year.


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Review from P O (Sister of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been at Barchester Lakeside Care Home for about five years and is very happy.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your review of Lakeside, I am very happy to hear that your sister is being cared for. I hope we can continue to provide this level of care and very much appreciate your feedback.


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Review from Susan E (Daughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is very well looked after and all the staff are loving and considerate towards Mum. Mum has dementia and the staff are able to interact with her and to get responses from her in ways that I cannot. I know that Mum is in a safe, caring and friendly environment which is of great comfort to me and
my family. Mum is unable to join in most activities but when she is able to I am sure she appreciates them.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

I am very pleased to hear that your mum is being well looked after at Lakeside. Your feedback is very important to us as it helps us to explore ways that we can improve on delivering care to your mum.


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Review from Michelle B (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being very well cared for at Barchester Lakeside Care Home.
The staff are all very kind and patient with Mum. She has a lovely room with a view over the lake and she is happy, content and well looked after.
They always communicate with us and let us know if there is anything we need to be
informed about.
The manager is fantastic. He took so much time to help, advise and reassure us with Mum's move. It is very obvious that he cares very much about the residents and their well-being.
Mum enjoys the meals in the lovely dining room and there is always some kind of activity for her to join in with if she wants company.
We really appreciate that we can visit Mum at any time and that we are able to take our little dog, Betty, in to see her too.
Mum is so much better since she has been at Lakeside and we have no worries about her care or well-being.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your review of Lakeside Care Home. We are delighted that your mum is enjoying living with us and that she is receiving the best possible care. Please do continue to give us feedback as it is vital that we listen to our residents and their loved ones and that we respond quickly to any issues.


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Review from Kelly K (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am fairly happy with Barchester Lakeside Care Home and am very new to home services. The manager is exceptional, very caring and tries his hardest to keep my mum comfortable. The staff are very friendly, it has taken some time for Mum to adjust but she's doing better now. Overall, I feel my mum has
good care, she's in a safe place, so far, so good.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your review on Barchester Lakeside Care Home. We hope we can continue to provide the very best care for your mum and your feedback is essential to achieving this.


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Review from K E (Wife of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We simply cannot fault or thank the manager and his team at Barchester Lakeside Care Home. My husband has Star 4 Dementia and can be somewhat complicated to help care for, however the team at Lakeside went over and above - in particular the manager to ensure that my husband's care was the top priority
- as well as ensuring that he still did things that he enjoyed.
The manager would regularly take my husband to golf, which he really enjoyed and also allowed my husband to join him in the office, which would remind my husband of past times.
The staff interact with my husband at his level, which is always appreciated and that gives me great comfort that I know he is being treated so well.
When there were incidents, the staff were always very attentive and informative, and were quick to inform the family of the situation and the outcomes.
Whilst my husbands stay there was only short due to his needs, we are so incredibly grateful for the support that the manager and the wider team gave to not only my husband, but the wider family.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

It is our pleasure at Lakeside to have the opportunity to look after such a wonderful person. I wish you all the very best and look forward to visits in the future.


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Review from David W (Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, food very good, staff good and very good. Facilities good, care good (very good).

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Care Home

Thank you for your kind words of appreciation, I am delighted that you are happy.


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Review from P C (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I accompanied my mother for Sunday lunch last weekend. When I looked at the menu I found it quite tricky to read because of the colours used. I understand that the orange is part of Barchester colours but I don't think there is a need to use it on the menu. Both my mother and myself found it hard to
read, I'm sure others do too.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thanks for this valuable feedback. We have now reviewed our menus and have changed to a darker colour, which we hope will be easier to read. Please let us know if this does make a difference on reading the menu. Thanks again, Andy.


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Review from Stephen S (Friend of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeside Care Home is run so well and professional from the management down to the staff. The care for my resident is 100% and meets her needs. Since going there I have watched staff interact on a level that suits their needs. I have no worries about her safety or well-being.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your review, and I am very pleased to hear that Lakeside has helped this resident develop new friendships and interests. Very best regards.


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Review from H B (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since late 2019. The staff are always very attentive and informative, making sure we are informed very quickly when there is any change in his health and liaising with his GP and the hospital. His room is always clean and tidy and they take good care of him. The family
are very pleased he is at Lakeside as life was challenging for him living on his own.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your review, we are very pleased that your father is being well cared for, and that his room is kept at a high standard.


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Review from C F (Next of Kin) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff make a good effort to understand Dad's needs and to respond to these, providing a good level of understanding and respecting his wishes. Where he has been unwell or needs further care, this has been communicated well to ensure the appropriate adjustments are made. Where there have been changes
in personnel, the necessary information has been shared so that new members of staff are aware of Dad's needs.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your review, we are very pleased that your dad is being treated with respect and that Lakeside is communicating with you as required. We are very aware of the importance of communicating with family, friends and residents and we continue to explore ways of improving this.


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Review from Philip O (Son of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally happy with the care given to my mother and the way I am kept informed of any issues concerning her.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your feedback, which is hugely important to us as it helps us to make continued improvements in our service.


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Review from Chris C (Son of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mum is as comfortable and safe as possible. This helps me and my wife so so much.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your review. Feedback from family, and from residents themselves, is extremely important to us as it helps to to continually improve the service we provide.


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Review from Denise B (Sister of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lakeside Care Home I refer to has been amazing in regard to the care and well-being of my brother. He is always smiling and seems extremely happy whenever I see him. The staff are all lovely and know and look after him to a very high and professional standard. All the staff say they love him and
this is evident when I am with him and they come in to talk to him. The cleanliness and environment of the care home is exemplary and I feel very happy that he is being looked after in such a wonderful place.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

We very much appreciate your review. The staff at Lakeside value the positive comments from residents and relatives and we are delighted that your brother is happy living with us at Lakeside.


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Review from T L (Son of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Lakeside since July 2023. The care that he gets is so good, he has settled in, the staff get on well with him and he likes them all. The whole atmosphere in Lakeside is really warm and friendly both towards Dad and us as family when we visit.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your review, and I am delighted that your Dad receives the care he deserves, We really try to create an atmosphere that is relaxing, enjoyable and stimulating, I am therefore pleased that your Dad feels comfortable here, surrounded by staff who will continue to give him as much support as he needs.


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Review from I S (Daughter of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful e.g. they asked us to complete a form about my Mum's food and drink preferences. The home is clean, light and airy. My mum looks well. Staff have arranged for me to talk to Mum on the home's mobile phone, which I really appreciate, as I don't live on the island.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Lakeside really appreciate your review. It is important for us to receive feedback from residents and their families, as it drives us to make continued improvements.


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Review from Louise S (Niece of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeside has been a warm and attentive environment for my aunt, who has had a difficult time adapting to life since her brother died. Nursing staff and management have been very patient with her care and other complex needs, showing humanity and professionalism at all times. On a practical side, the
location is beautiful, with her room overlooking the lake.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your review of Lakeside Care Home; we are very committed to maintaining this level of professionalism. We very much appreciate feedback such as this, as it enables us to monitor our progress.


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Review from A P (Sister of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is very kind and capable staff. I have seen some of them been spoken to in a very rude and threatening manner from residents. They remain calm and in control. Surroundings are very pleasant, and furniture is chosen with care. Staff are the front line. I have no complaints.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your positive feedback, we constantly aim to achieve high standards and recruiting the 'right people' is a fundamental part of this process.


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Current Review Score: 9.6 (9.561)

Overview of Review Score

The Review Score of 9.6 (9.561) out of 10 for Barchester Lakeside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.561 for Barchester Lakeside Care Home is calculated as follows: ( (167 Excellents x 5) + (87 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 269 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Lakeside Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (15)

Andy

Andy Buttimer

Job Title: General Manager

Joined: 2023

I've been a qualified mental health, and general health nurse for almost 35 years, in various clinical health settings. I started off as a Healthcare Assistant in a care home and feel that I have 'come home' to work in Lakeside. I am totally committed to making sure you or your loved one experience nothing but the very best of care within a 5-star setting.


Jane

Jane Turner

Job Title: Admin desk - Speak Up Champion

Joined: 2010

Jane is a skilled, and very well respected, front house and admin assistant. Put simply, Jane is the glue that holds everything together, a real organizer and the person central to keeping everyone and everything running smoothly. If anything goes wrong, ask Jane! If everything goes right, it's probably because you asked Jane!


Bobby

Bobby

Job Title: Activities Coordinator

My name is Bobby and I have the great privilege of working at Lakeside Care Home as the Activities Coordinator.


My job is fun and very rewarding – and I love it! I regularly invite musicians, artists, bell ringers, gardeners, chefs, and various other entertainers into the home to bring joy to the lives of residents who are living here.


Thulie

Thulie Hadebe

Job Title: Deputy Manager

Joined: 2010

Thulie is a hugely experienced clinical nurse with significant clinical experience in residential and nursing care. Although a traditional 'hands-on' nurse, Thulie is a natural leader and leads the clinical element of the care home provision. Always happy, cheerful and approachable, Thulie is very much the consistent and 'go-to' person within the home.


Michael

Michael

Job Title: Senior Health Care Assistant (Residential)

Joined: 2013

My name is Michael, I have been working for Barchester at Lakeside Care Home for 7 years.


I am a Senior Carer on the residential floor of this home. I help settle new residents and staff into the home.


I liaise with families, GP and other members of the multidisciplinary team to ensure the health and well-being of my residents.


I enjoy my job, I ensure that my residents are well, safe and happy.


Lina

Lina

Job Title: Senior Health Care Assistant (Nursing).

Joined: 2007

My name is Lina, I have been a carer here at Lakeside for the last 12 years. I am originally from Portugal and enjoy living in Jersey.


I support the nurses to settle in new residents, I assist with completing essential assessments, I lead the health care assistants and ensure that new recruits are supported.


Alda

Alda

Job Title: Village Trainer

It is my job to induct new starters at Lakeside and Lakeside Manor. I also work alongside all care staff to ensure good standards are maintained. Providing key training updates as necessary.


Gio

Gio Buesnel

Job Title: Home Administrator

Joined: 2023

Gio is a very experienced administrator having worked in the care sector over many years. She is very hands-on and makes herself known to the residents and their families from the outset.


Gio is also our 'Tell Barchester' champion.


Sara

Sara Maya Syamial

Job Title: Carer

Joined: 2023

An enthusiastic Carer with a 'can-do' attitude. Sara is always happy to assist and provide a high level of care for residents.


Debbie

Debbie Green

Job Title: Registered Nurse

Joined: 2023

Debbie joined us in 2023 having relocated to the island from her native Kent. A hugely experienced nurse, Debbie brings years of experience to the nursing team.


Marianna

Marianna Mojecka

Job Title: Housekeeping

Joined: 2012

Marianna has been with us for 12 years working in our Housekeeping department. Always smiling, always bright and cheerful, always has a big 'hello' for everyone.


Grace

Grace Pestana

Job Title: Carer

Joined: 2003

Grace has worked for Barchester for 21 years: quite simply a very experienced Carer who is totally dedicated to her role, and to the residents of the home.


(Film) Thidarat

(Film) Thidarat Faedsura

Job Title: Carer

Joined: 2022

Film is the energetic and youthful member of the team. Since joining us in 2022 Film has grown in confidence and ability and is one to watch for the future.


Petros

Petros Neonakis

Job Title: Head Chef

Joined: 2023

What can we say about our Head Chef? In an area which is very hard to recruit to in Jersey, Petros is a rock of reliability.


Petros thrives on feedback and is constantly checking in with residents to ensure they receive the very best 'cuisine' which he provides.


Maurilia

Maurilia Fernandes

Job Title: Senior Carer

Joined: 2002

A very experienced Senior Carer having worked with Barchester for over 2 decades.


Frequently Asked Questions about Barchester Lakeside Care Home

What types of Care is Barchester Lakeside Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Lakeside Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Lakeside Care Home have?

There are 62 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Lakeside Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Lakeside Care Home to the centre of Jersey?

2.8 mile(s) as the crow flies, distance by road may be significantly further.