I could not fault the staff they were all excellent, friendly and caring.
P H (Respite Resident)
Mum is now happily settled and all the family can’t begin to thank the amazing nurses
Nikki D (Daughter of Resident)
Delighted by my wife's care and would highly recommend.
J S (Husband of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Open visiting policy.
Generous parking facilities directly in front of home.
Barchester Lakeside Care Home has a Review Score of 9.6 (9.561) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Lakeside Care Home has 38 reviews.
Review from D W (Wife of Resident) published on 18 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home
Thank you for your feedback which is very important to us. Really delighted that you enjoyed your respite with us and that you have returned to your home. All of the staff at Lakeside wish you the very best.
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Review from Carol D (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home
Thank you so much for your feedback. Feedback is very important to us. It helps us to understand the needs of our residents and their families and significantly drives us to maintain existing high standards of care.
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Review from Christine F (Niece of Resident) published on 18 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home
Thank you for our review of Lakeside Care Home, and we really appreciate the acknowledgement for the care staff in particular, thank you.
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Review from P H (Respite Resident) published on 3 March 2022
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Charlotte Howson, Customer Experience Manager at Barchester Lakeside Care Home
Thank you for taking the time to share a review. We are pleased to hear you found our staff were excellent - we are really proud of the care and service we provide within the home. We endeavour to provide nutritious and delicious home-cooked meals and we will review your points with our hospitality team to ensure a positive dining experience and both alternative and lighter options are available. As always, please do contact us at the home if you require any further assistance or questions.
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Review from Nikki D (Daughter of Resident) published on 1 September 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Care Home
On behalf of the staff at Lakeside, thank you for your kind appreciation.
Many regards
Rosie Goulding
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Review from Margaret A (Resident) published on 18 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Care Home
Thank you for your kind words, I will share your comments with the staff.
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Review from Kenneth L (Resident) published on 17 July 2019
Submitted via Postal Card •
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5.0 out of 5
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Review from David O (Resident) published on 17 July 2019
Submitted via Postal Card •
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4.0 out of 5
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Review from Judy P (Resident) published on 9 April 2018
Submitted via Postal Card •
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4.0 out of 5
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Review from J A C (Resident) published on 6 March 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rosie Goulding, Village Manager at Barchester Lakeside Care Home
Thank you for taking the time to review our service. I am very pleased that you find the care and the staff to be excellent. I will ensure that they receive this feedback.
We like to provide a variety of activities based on residents' tastes and we offer an open door policy to adapt the programme to any suggestions received.
I am very grateful that you will be recommending us.
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Review from Vicky O (Wife of Resident) published on 14 December 2017
Submitted via Postal Card •
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4.0 out of 5
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Review from Linda N (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rosie Goulding, Village Manager at Barchester Lakeside Care Home
Thank you for your kind comments and words of support. I will share them with the staff
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Review from J S (Husband of Resident) published on 2 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tracey Gentry, Home Manager/RGN at Barchester Lakeside Care Home
Thank you, Mr Skelley, we are really very happy that you feel this way.
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Review from E H (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card •
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4.0 out of 5
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Review from M L (Resident) assisted by family/friend published on 4 May 2017
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4.0 out of 5
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Review from William V (Nephew of Resident) published on 2 May 2017
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4.0 out of 5
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Review from Kathryn J (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Bradley P (Son of Resident) published on 24 April 2017
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.6 (9.561) out of 10 for Barchester Lakeside Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.561 for Barchester Lakeside Care Home is calculated as follows: ( (167 Excellents x 5) + (87 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 269 Ratings = 4.561
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Lakeside Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Please Contact Us for Latest Vacancies
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Job Title: General Manager
Joined: 2023
I've been a qualified mental health, and general health nurse for almost 35 years, in various clinical health settings. I started off as a Healthcare Assistant in a care home and feel that I have 'come home' to work in Lakeside. I am totally committed to making sure you or your loved one experience nothing but the very best of care within a 5-star setting.
Job Title: Admin desk - Speak Up Champion
Joined: 2010
Jane is a skilled, and very well respected, front house and admin assistant. Put simply, Jane is the glue that holds everything together, a real organizer and the person central to keeping everyone and everything running smoothly. If anything goes wrong, ask Jane! If everything goes right, it's probably because you asked Jane!
Job Title: Activities Coordinator
My name is Bobby and I have the great privilege of working at Lakeside Care Home as the Activities Coordinator.
My job is fun and very rewarding – and I love it! I regularly invite musicians, artists, bell ringers, gardeners, chefs, and various other entertainers into the home to bring joy to the lives of residents who are living here.
Job Title: Deputy Manager
Joined: 2010
Thulie is a hugely experienced clinical nurse with significant clinical experience in residential and nursing care. Although a traditional 'hands-on' nurse, Thulie is a natural leader and leads the clinical element of the care home provision. Always happy, cheerful and approachable, Thulie is very much the consistent and 'go-to' person within the home.
Job Title: Senior Health Care Assistant (Residential)
Joined: 2013
My name is Michael, I have been working for Barchester at Lakeside Care Home for 7 years.
I am a Senior Carer on the residential floor of this home. I help settle new residents and staff into the home.
I liaise with families, GP and other members of the multidisciplinary team to ensure the health and well-being of my residents.
I enjoy my job, I ensure that my residents are well, safe and happy.
Job Title: Senior Health Care Assistant (Nursing).
Joined: 2007
My name is Lina, I have been a carer here at Lakeside for the last 12 years. I am originally from Portugal and enjoy living in Jersey.
I support the nurses to settle in new residents, I assist with completing essential assessments, I lead the health care assistants and ensure that new recruits are supported.
Job Title: Village Trainer
It is my job to induct new starters at Lakeside and Lakeside Manor. I also work alongside all care staff to ensure good standards are maintained. Providing key training updates as necessary.
Job Title: Home Administrator
Joined: 2023
Gio is a very experienced administrator having worked in the care sector over many years. She is very hands-on and makes herself known to the residents and their families from the outset.
Gio is also our 'Tell Barchester' champion.
Job Title: Carer
Joined: 2023
An enthusiastic Carer with a 'can-do' attitude. Sara is always happy to assist and provide a high level of care for residents.
Job Title: Registered Nurse
Joined: 2023
Debbie joined us in 2023 having relocated to the island from her native Kent. A hugely experienced nurse, Debbie brings years of experience to the nursing team.
Job Title: Housekeeping
Joined: 2012
Marianna has been with us for 12 years working in our Housekeeping department. Always smiling, always bright and cheerful, always has a big 'hello' for everyone.
Job Title: Carer
Joined: 2003
Grace has worked for Barchester for 21 years: quite simply a very experienced Carer who is totally dedicated to her role, and to the residents of the home.
Job Title: Carer
Joined: 2022
Film is the energetic and youthful member of the team. Since joining us in 2022 Film has grown in confidence and ability and is one to watch for the future.
Job Title: Head Chef
Joined: 2023
What can we say about our Head Chef? In an area which is very hard to recruit to in Jersey, Petros is a rock of reliability.
Petros thrives on feedback and is constantly checking in with residents to ensure they receive the very best 'cuisine' which he provides.
Job Title: Senior Carer
Joined: 2002
A very experienced Senior Carer having worked with Barchester for over 2 decades.
