Pinewood Residential Care Home

Le Mont Millais, St Helier, Jersey JE2 4RW
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9.5 61 Reviews
  • Pinewood Residential Care Home, Jersey
Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle.

All of the 45 en-suite rooms are fully furnished and tastefully decorated but care workers actively encourage residents to personalise their room as much as possible. Some rooms have a balcony or patio.

A team of qualified staff is motivated to ensure that individual dignity is maintained, and quality of life is enhanced, in a relaxed atmosphere, 24 hours a day.

Residents' medical needs are met through an excellent liaison system between their GPs and the Island health professionals. Voluntary and religious support is always available.

Regular visits from entertainers and in-house activities provide an enjoyable social life for residents, involvement in which is optional.

A wide choice of quality menus are prepared by qualified chefs, to meet all dietary requirements. Waitress service is provided in a delightful dining room and personal service is available for those who wish to eat in the privacy of their room.

They offer permanent and short stay, convalescent and respite care to residentially and non-residentially qualified people.

The experienced management team at Pinewood, led by the resident Head of Home, ensures that high standards of care are maintained at all times.

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Care Provided by Pinewood Residential Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jemma Quayle (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Pinewood Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Pinewood Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking available onsite for visitors


Pinewood Residential Care Home Reviews (61)

Total of 61, showing 21-40
9.5

Pinewood Residential Care Home has a Review Score of 9.5 (9.500) out of 10, based on 11 reviews in the last 2 years. Over all time Pinewood Residential Care Home has 61 reviews.

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Review from R P (Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very friendly home making me feel at ease on entering care. The staff are always welcoming, and ready to help when necessary. The rooms are nice and airy, the bathroom is user friendly. The menus are varied, the food excellent and well served. The bed is comfortable. I would be happy to come
back in the future, should my condition deteriorate.

Reply from Merissa Kenny, Manager at Pinewood Residential Care Home

We're so pleased you enjoyed your stay. It was our pleasure to help and we would be delighted to welcome you back anytime, All the Best Merissa and the Pinewood Team


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Review from Patricia C (Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent

Reply from Merissa Kenny, Manager at Pinewood Residential Care Home

Thank you so much for your fantastic review, Patricia, 5 stars all around. I'm so glad you have settled into your new home and enjoying all aspects of Pinewood life. All the best, Merissa and the team at Pinewood.


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Review from N E (Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Three years ago I stayed at Pinewood for 8 weeks and 5 days with a broken ankle. I loved my stay at Pinewood for three weeks after the hip operation and doing very well. Once again, many thanks to all the wonderful staff and carers. Many thanks also for my lovely welcome gift..

Reply from Merissa Kenny, .Community Liaison Co Ordinator at Pinewood Residential Care Home

Thank you so much for your wonderful review. It was our pleasure to help you through a difficult time and if we can be of any assistance in the future, please don't hesitate to call. It would be lovely to see you again take care and all the best, Merissa and all the team at Pinewood.


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Review from J F (Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that look after me are very responsive when I ring the bell for assistance. I am very pleased with the staff and the care they provide.

Reply from Pamela Sharman, Business Development Manager at Pinewood Residential Care Home

Thank you, what a lovely review, we are so pleased that you have settled in so well. Kind regards.


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Review from M O (Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a week in our general hospital having a complete knee reconstruction. Excellent treatment after a week moved to Pinewood Nursing Home. I was there for five days. I had excellent care from the nurses and staff. I was very comfortable in an excellent, warm and exquisite care home. Very good and
thoughtful menu and food. I don't think I will eat again for some time. I really enjoyed my stay.

Reply from Pamela Sharman, Business Development Manager at Pinewood Residential Care Home

It was a pleasure to have you stay with us, we are so happy you enjoyed your time here. I will ensure to share this with the team.
Thank you for such a lovely review.
Kind regards,
Merissa Kenny


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Review from D G (Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 3 or 4 months. It started with being unable to get out of bed. I was sent to the hospital and then here to recover. When I had arrived here I had swollen legs and also bruises on a large part of my body. All these ailments are now cured. The care home is very good. No complaints.
Very good food. The cost of care is a bit expensive.

Reply from Pamela Sharman, Business Development Manager at Pinewood Residential Care Home

Thank you for your lovely review, we are pleased you are enjoying your time here with us. I will pass this on to the team.


Kindest regards
Merissa Kenny - Home Manager


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Review from H H (Son of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent interesting games, meals are perfect with good variety. Need trips out for shopping.

Reply from Pamela Sharman, Business Development Manager at Pinewood Residential Care Home

Thank you so much for your lovely review, we are pleased that your father is enjoying his time here. Once the weather improves and Covid permitting, we will be aiming to resume outdoor activities.


Kindest regards.


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Review from G B (Son of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy there and well looked after, the staff were all very nice and polite. Also, she said the food was very good. All in all, she has no complaints. On her behalf, I would to thank you all for making her stay a very pleasant one in her 96th year.

Reply from Pamela Sharman, Business Development Manager at Pinewood Residential Care Home

Thank you for your lovely review, it was a pleasure to look after your mother, and we are so pleased she enjoyed her time with us. Best wishes to you both, kind regards.


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Review from D B (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's stay coincided with a gap between managers. The staff were all friendly and helpful, but the home lacked leadership. In the circumstances, the staff did a really good job and remained professional. Well done to them.

Reply from Helen Chevallier, Sales & Marketing Coordinator at Pinewood Residential Care Home

Thank you for taking the time to let us know about your mother’s stay, and I am pleased to hear that our staff were able to provide such a welcoming and friendly environment. They will be really delighted to hear this feedback, as it plays such an important role in motivating our team. I am delighted to announce that Marissa Kenny has now commenced as our new Home Manager and will work alongside, and lead the team forward to ensure that the high standards of care and hospitality are maintained.


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Review from Veronica S (Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a hotel feel to the home - your wish is their command - with excellent hotel type food and staff as well as nursing care. I have no near relatives and take care of my own expenditure but I feel quite happy about this as I know there will be help and advice if I should request it (I am 92!).

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Review from R V (Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have spent 5 weeks recovering from an operation and have been well looked after.

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Review from J P (Niece of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my aunt was 100-years-old. Previously made plans for a large family celebration were not possible due to covid-19. Pinewood offered to provide an afternoon real party for family members and this proved to be a most joyful occasion. Throughout her time at Pinewood, my aunt has always been shown
a high level of patience, understanding and support, but on her very special day, the staff gave a commitment over and above their normal duties to provide a relaxed and memorable day for us all. The friendly warmth and care shown by the loyal staff ensure a sense of stability and security, with a strong bond being established between residents, staff and family. Management fully understands the needs of their residents and the need to communicate any concerns immediately to the family. Visitors are welcomed by smiling staff, and the whole ambience of Pinewood is one of care and comforting calm and peace.

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Review from Jennifer R (Daughter of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother went into Pinewood in December 2018. The care she has received in the past 14 months is excellent. The facilities are all that you could wish for. The activities, for those residents who wish to take part, are daily through the weekdays with something on most mornings and afternoons. The rooms
are clean as are all the general areas. The dining room is large and bright with a lovely conservatory. Most important of all, the staff are professional, genuinely friendly and caring. The food is excellent too. I ate with Mum once a week most of the time she was there. It was restaurant quality if not better. There is never a shortage of choice. My biggest regret is that Mum's needs escalated to the point where residential care was no longer suitable, and she is now going into nursing care.
If I could turn the clock back and have her return to Pinewood, I would. I'm eyeing up a place there for myself should the time ever come!

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Review from Elaine L (Respite Resident) assisted by family/friend published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my stay very much and will consider Pinewood Residential Home if I need respite care again.

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Review from D B (Respite Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff at Pinewood to be well trained, sympathetic to my needs and understanding of my feelings. They were attentive and readily available. I felt secure and relaxed which helped my post-operative recovery.

Reply from Eileen Crabb, Home Manager at Pinewood Residential Care Home

Thank you for taking the time to write this lovely review about our staff, they really do appreciate your feedback and find it very motivating. I am pleased that we were able to provide a welcoming environment, along with a high standard of care during your stay with us.


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Review from C H (Son of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed to place my father (97), who lives with me, in respite care for a short period to attend a family emergency in the UK. I was gratified that my request was met with speed and courtesy despite the short notice. Although my father could not be accommodated in a room with an ensuite shower (unsurprising
in the circumstances) he was very happy with the care received. Many thanks for the assistance at a trying time.

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Review from E E (Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Pinewood - it has been a privilege to be cared for by kind, compassionate staff. All areas, bedrooms, lounges, meals in the dining room and activities have been excellent. 10/10.

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Review from G S (Husband of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided an excellent service, in moving along the recuperation process, for an elderly lady who had recently had a 'total knee replacment' operation.

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Review from J J (Friend of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care given. The happy atmosphere is evident the moment you entre. The staff are consistently, genuinely friendly and go the extra mile to ensure residents have what they want.

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Review from Mary B (Respite Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first contact with Pinewood was when I arranged for my elderly mother to become a permanent resident there from 2005 to 2008. I visited her constantly so saw the management at close hand. I have now completed a week's respite there after an operation. It has an excellent regime with a stable staff,
which is always an indicator of a happy organization. Great care is taken to cater for the individual needs of the frail and elderly, who need a calm and patient attitude.
I have recommended Pinewood to family and friends for respite care and as a permanent residence for those who require a happy and secure environment. The dining room and its menus are excellent, catering for the last-minute requirements of the residents. The activities programme is to be commended, and a hardworking hairdresser comes twice a week.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Pinewood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Pinewood Residential Care Home is calculated as follows: ( (81 Excellents x 5) + (35 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 130 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pinewood Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (6)

Sofia

Sofia Vieira

Job Title: Receptionist

Joined: 2016

Sofia has been working with Pinewood Residential Home for 4 and half years.
Sofia started her career with Pinewood as a Carer initially and is now working as a part time Receptionist at Pinewood. Sofia really enjoys her new role at Pinewood.


Sofia enjoys interacting with all the residents and their families. She particularly enjoys welcoming people into the Home which she states provides her with great job satisfaction. Her people skills are excellent; we can understand why this role suited her very well. Sofia is very versatile and will put her hand to anything.


On a personal note, Sofia was born in Madeira and is a proud mother two lovely children a daughter aged 12, her daughter enjoys dance and is regularly attending Street Dancing classes, at the end of the year they put on a big show for parents and friends. Her son is 22 and he is currently at Oxford University studying to be a primary school teacher.


In her spare time Sofia likes to go walking, watching documentaries and movies on tv and spending time with her family. A dedicated mother who puts every effort into her home life with family and her job. What we would call a real star!
Sofia said, “I would like to express my gratitude to Merissa and Kim for encouraging me in my career and welcoming me into my new role as receptionist at Pinewood”.


Sofia is a reliable member of staff, we are very fortunate to have her working for us at Pinewood, she is a great asset to our team!


Istvan

Istvan Molnar

Job Title: Chef

Joined: 2004

Istvan was born in Hungary and started working at Pinewood Residential Home 17 years ago, prior to that he worked in Germany, Austria, Italy, and Switzerland.
Istvan enjoys a very active life outside of the home with his love of skiing and fitness exercise. Istvan also enjoys watching Sporting events especially Formula One.
Istvan enjoys his role here at Pinewood and is an expert on nutrition and the wellbeing for all.


Ioana

Ioana Necula

Job Title: Activities Manager

Joined: 2021

Ioana has been working at Pinewood Residential since August 2021 she started as a senior carer and recently changed job titles and is now our full time Activities Manager.
A creative and multi-talented individual. Her main hobbies are crafts, she can create beautiful decorations from shells, driftwood, and sea glass, Ioana also makes natural soaps and cosmetics from products she forages or grows in her garden.
Ioana was born in Romania, in the heart of Transylvania, in a small town in the mountains called Victoria.
Ioana graduated university in Bucharest, with a bachelor’s degree in counselling and a master’s degree in social work and is a qualified social worker.
When Ioana arrived in Jersey on holiday in 2014 she liked it so much she decided to stay. Before that she lived in Germany, where she worked in social care.
In her free time, Iona has said she likes to be outdoors, swimming, hiking or just enjoying a drink with friends on the beach. I love to travel and have visited- many places and made friends across Europe. I also like to go to concerts.


Carlos

Carlos Jorge

Job Title: Kitchen Porter

Joined: 2015

Carlos is a great asset to the kitchen team; he works hard supporting the Chefs in the kitchen and ensuring that our equipment is sterile, and everything works in motion. Carlos was born in Madeira; he has been with us here at Pinewood for 6 years.


Illidio

Illidio Pedras

Job Title: Kitchen Assistant

Joined: 2006

IIlidio has been working with us for 15 years. Born in Madeira, not only does he support our chefs in the kitchen with food preparation, but he will also support our maintenance manager with painting and decorating. A reliable member of the team and a great asset to the home.


Jemma

Jemma Quayle

Job Title: Home Manager

Joined: 2023

Hi, I'm Jemma the Home Manager and I have worked at Pinewood since March 2023.