Pinewood Residential Care Home

Le Mont Millais, St Helier, Jersey JE2 4RW
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9.5 61 Reviews
  • Pinewood Residential Care Home, Jersey
Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle.

All of the 45 en-suite rooms are fully furnished and tastefully decorated but care workers actively encourage residents to personalise their room as much as possible. Some rooms have a balcony or patio.

A team of qualified staff is motivated to ensure that individual dignity is maintained, and quality of life is enhanced, in a relaxed atmosphere, 24 hours a day.

Residents' medical needs are met through an excellent liaison system between their GPs and the Island health professionals. Voluntary and religious support is always available.

Regular visits from entertainers and in-house activities provide an enjoyable social life for residents, involvement in which is optional.

A wide choice of quality menus are prepared by qualified chefs, to meet all dietary requirements. Waitress service is provided in a delightful dining room and personal service is available for those who wish to eat in the privacy of their room.

They offer permanent and short stay, convalescent and respite care to residentially and non-residentially qualified people.

The experienced management team at Pinewood, led by the resident Head of Home, ensures that high standards of care are maintained at all times.

Care Provided by Pinewood Residential Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jemma Quayle (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Pinewood Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.


  • (these prices are only a guideline, please contact Pinewood Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Limited parking available onsite for visitors


Pinewood Residential Care Home Reviews (61)

Total of 61, showing 61-61
9.5

Pinewood Residential Care Home has a Review Score of 9.5 (9.500) out of 10, based on 11 reviews in the last 2 years. Over all time Pinewood Residential Care Home has 61 reviews.

Overall Experience

  • 47
  • 13
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Date Published

61
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11
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Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff at Pinewood, have made my fathers stay a delight. He was a little nervous about going but the kindness, care and special time he has had, he would gladly return. It has given all the family a good feeling and no worry about him being looked after, he has been made to feel
very safe, secure and that is so important at his age of 84 years. He will be returning home with mixed feelings and I know, sad to leave, which says it all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Pinewood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Pinewood Residential Care Home is calculated as follows: ( (81 Excellents x 5) + (35 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 130 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pinewood Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (6)

Sofia

Sofia Vieira

Job Title: Receptionist

Joined: 2016

Sofia has been working with Pinewood Residential Home for 4 and half years.
Sofia started her career with Pinewood as a Carer initially and is now working as a part time Receptionist at Pinewood. Sofia really enjoys her new role at Pinewood.


Sofia enjoys interacting with all the residents and their families. She particularly enjoys welcoming people into the Home which she states provides her with great job satisfaction. Her people skills are excellent; we can understand why this role suited her very well. Sofia is very versatile and will put her hand to anything.


On a personal note, Sofia was born in Madeira and is a proud mother two lovely children a daughter aged 12, her daughter enjoys dance and is regularly attending Street Dancing classes, at the end of the year they put on a big show for parents and friends. Her son is 22 and he is currently at Oxford University studying to be a primary school teacher.


In her spare time Sofia likes to go walking, watching documentaries and movies on tv and spending time with her family. A dedicated mother who puts every effort into her home life with family and her job. What we would call a real star!
Sofia said, “I would like to express my gratitude to Merissa and Kim for encouraging me in my career and welcoming me into my new role as receptionist at Pinewood”.


Sofia is a reliable member of staff, we are very fortunate to have her working for us at Pinewood, she is a great asset to our team!


Istvan

Istvan Molnar

Job Title: Chef

Joined: 2004

Istvan was born in Hungary and started working at Pinewood Residential Home 17 years ago, prior to that he worked in Germany, Austria, Italy, and Switzerland.
Istvan enjoys a very active life outside of the home with his love of skiing and fitness exercise. Istvan also enjoys watching Sporting events especially Formula One.
Istvan enjoys his role here at Pinewood and is an expert on nutrition and the wellbeing for all.


Ioana

Ioana Necula

Job Title: Activities Manager

Joined: 2021

Ioana has been working at Pinewood Residential since August 2021 she started as a senior carer and recently changed job titles and is now our full time Activities Manager.
A creative and multi-talented individual. Her main hobbies are crafts, she can create beautiful decorations from shells, driftwood, and sea glass, Ioana also makes natural soaps and cosmetics from products she forages or grows in her garden.
Ioana was born in Romania, in the heart of Transylvania, in a small town in the mountains called Victoria.
Ioana graduated university in Bucharest, with a bachelor’s degree in counselling and a master’s degree in social work and is a qualified social worker.
When Ioana arrived in Jersey on holiday in 2014 she liked it so much she decided to stay. Before that she lived in Germany, where she worked in social care.
In her free time, Iona has said she likes to be outdoors, swimming, hiking or just enjoying a drink with friends on the beach. I love to travel and have visited- many places and made friends across Europe. I also like to go to concerts.


Carlos

Carlos Jorge

Job Title: Kitchen Porter

Joined: 2015

Carlos is a great asset to the kitchen team; he works hard supporting the Chefs in the kitchen and ensuring that our equipment is sterile, and everything works in motion. Carlos was born in Madeira; he has been with us here at Pinewood for 6 years.


Illidio

Illidio Pedras

Job Title: Kitchen Assistant

Joined: 2006

IIlidio has been working with us for 15 years. Born in Madeira, not only does he support our chefs in the kitchen with food preparation, but he will also support our maintenance manager with painting and decorating. A reliable member of the team and a great asset to the home.


Jemma

Jemma Quayle

Job Title: Home Manager

Joined: 2023

Hi, I'm Jemma the Home Manager and I have worked at Pinewood since March 2023.