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Antonine House Care Home has a Review Score of 9.8 (9.822) out of 10, based on 21 reviews in the last 2 years. Over all time Antonine House Care Home has 38 reviews.
Review from A L (Son of Resident) published on 20 January 2025
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Reply from Antonine House, Manager at Antonine House Care Home
Thank you very much for your review. The staff really appreciate when relatives take the time to acknowledge the professional, enthusiastic and caring nature that they have.
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Review from Claire D (Daughter of Resident) published on 20 January 2025
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Reply from Cameron, Antonine House Care Home Representative at Antonine House Care Home
Thank you for your wonderful feedback about Antonine House. It means so much to us to hear that your relative feels safe, loved and well cared for and that you and your family feel at home when you visit. Treating residents with dignity, respect and compassion is at the heart of everything we do and your kind words are truly appreciated by our entire team. Thank you for taking the time to share your experience!
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Review from B R (Daughter of Resident) published on 17 January 2025
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Review from Wallace C (Son of Resident) published on 17 January 2025
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Review from A T (Son of Resident) published on 1 August 2024
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Reply from Antonine House, Manager at Antonine House Care Home
Thank you for your kind words the team at Antonine House continue to strive to take good care of the residents here at Antonine House. The residents enjoyed the activities that took place during Wimbledon.
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Review from Alison B (Friend of Resident) published on 25 July 2024
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Reply from Cameron, Care Home Representative at Antonine House Care Home
Thank you for your kind words. We're delighted to hear that our colleagues at Antonine House have been supportive and understanding. Our team is dedicated to the welfare of all our residents, and it's rewarding to know we've been able to assist you and your friend with care and compassion. We appreciate your feedback and are here whenever you need us.
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Review from Jane G (Wife of Resident) published on 25 July 2024
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Reply from Cameron, Care Home Representative at Antonine House Care Home
Thank you so much for your heartfelt review. Our team takes great pride in being kind and attentive, and it's wonderful to know that prompt medical attention has been provided whenever needed. We're also glad you appreciate the excellent food and the homely yet high-quality surroundings. Your words about making the best choice mean a lot to us, and we're grateful to have your family as part of our community. If there's ever anything more we can do, please don't hesitate to let us know.
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Review from G L (Son of Resident) published on 25 July 2024
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Reply from Cameron, Care Home Representative at Antonine House Care Home
Thank you so much for your kind words. It warms our hearts to hear how much your mother's care has meant to you and your family. Knowing that she has shown such improvement and well-being in just a few months brings us immense joy. Our dedicated team truly values providing the highest standard of care, and your appreciation motivates us to continue our efforts. We're grateful for the trust you've placed in us and are delighted that your mother is thriving. If there's ever anything more we can do, please don't hesitate to reach out. Thank you again for your wonderful feedback.
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Review from C M (Daughter of Resident) published on 5 June 2024
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Reply from Antonine House, Manager at Antonine House Care Home
Thank you for your kind words. The staff always go above and beyond to look after all the residents. Thank you for placing Mum with us here at Antonine House.
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Review from Michael P (Son of Resident) published on 24 May 2024
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Reply from Cameron, Meallmore Head Office at Antonine House Care Home
Thank you so much for your kind words and for taking the time to share your positive experience at Antonine Care Home. We are delighted to hear that you feel our environment is safe and caring and that our colleagues have been kind and helpful during your visits. It means a lot to us to know that you feel confident in our care for your mother. Your feedback is greatly appreciated and will be shared with our team. Thank you again for your support and trust in Antonine.
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Review from Natalie A (Daughter of Resident) published on 23 May 2024
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Reply from Cameron, Meallmore Head Office at Antonine House Care Home
Thank you so much for your kind words about Antonine House. We are delighted to hear that your mum's transition has been smooth and that our team has made you feel welcome during this challenging time. It's heartening to know that a particular staff member was able to provide the support and advice needed to help your mum settle in comfortably. Your feedback is incredibly valuable to us, and we are committed to maintaining the high standards of care and support you have experienced. Please feel free to reach out if you have any further questions or need additional assistance.
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Review from P R (Daughter of Resident) published on 8 February 2024
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Reply from Cameron, Care Home Representative at Antonine House Care Home
Thank you for taking the time to share your feedback about Antonine House. We're truly touched by your kind words and are so glad to hear that your mum has thrived in our care for over two years now. It's heartening to know that she feels at home in our purpose-built facility, enjoying the lovely courtyard garden and the friendly atmosphere created by our team. We take great pride in celebrating special moments with our residents, such as your mum's 90th birthday, and we're delighted that our efforts helped make it a memorable day for your family. Providing a variety of activities and nutritious meals, along with prompt medical attention when needed, are all part of our commitment to ensuring the well-being of our residents. Your belief in the care and support received at Antonine House means the world to us, and we're dedicated to continuing to serve your mum and all our residents with compassion and excellence. Thank you for entrusting us with her care.
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Review from Stewart S (Son of Resident) published on 25 January 2024
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Reply from Cameron, Care Home Representative at Antonine House Care Home
Thank you for sharing your heartfelt feedback about your dad's experience at Antonine House. We are deeply touched to hear that the care provided to him was first-class and that our team's friendliness, attentiveness, and dedication positively impacted his stay, especially in his final weeks. Your recognition of our team's efforts to ensure comfort and effective liaison with nursing staff is greatly appreciated. It's our privilege to have been a part of your dad's journey, providing care with compassion and respect.
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Review from Sandra D (Stepdaughter of Resident) published on 22 January 2024
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Reply from Cameron, Care Home Representative at Antonine House Care Home
Thank you for your kind recommendation of Antonine House Care Home. We are delighted to hear that you appreciate our respectful and friendly care, diverse activities, and the quality of our dining options. Your recognition means a lot to us, and we remain committed to providing the best possible care and environment for our residents.
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Review from Carol G (Daughter of Resident) published on 7 November 2023
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Reply from Shelley Watters, Care Home Manager at Antonine House Care Home
Thank you for sharing your heartfelt feedback with us. We are truly grateful for the trust you've placed in Antonine House for over a decade. It's a privilege to provide care for your mother and we're delighted to know that she continues to receive superb care from our wonderful staff. We take pride in being an extension of her family and we remain dedicated to maintaining the highest standard of care. Your kind words are greatly appreciated and serve as a testament to the exceptional care our team provides. Thank you for choosing Antonine House Care Home.
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Review from Gillian K (Daughter of Resident) published on 20 October 2023
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Reply from Shelley Watters, Care Home Manager at Antonine House Care Home
Thank you for taking the time to share your feedback about Antonine House. We greatly appreciate your input and are delighted to hear that you have found your father safe and well cared for in the past twelve months.
It's heartening to know that the staff at Antonine House are proactive and communicative, even given the distance. The emphasis on maintaining open lines of communication is indeed essential in ensuring the well-being of residents. Antonine House remains committed to creating a peaceful and engaging environment for residents. Your family's satisfaction is a priority and we appreciate your trust in us. If you have any further suggestions or concerns, please feel free to reach out.
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Review from M M (Daughter of Resident) published on 19 October 2023
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Reply from Shelley Watters, Care Home Manager at Antonine House Care Home
Thank you so much for sharing your kind words and thoughtful feedback. Your appreciation means a great deal to our team, and we will continue our commitment to delivering exceptional care to all our residents. If you ever have any questions or need assistance, please do not hesitate to reach out. Your support is greatly valued, and we look forward to continuing to make a positive difference in the lives of our residents and their families.
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Review from Andrew M (Son of Resident) published on 12 October 2023
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Reply from Antonine House, Manager at Antonine House Care Home
Thank you for your kind words, it was a pleasure to look after Dad.
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Review from F K (Daughter of Resident) published on 26 July 2023
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Reply from Antonine House, Manager at Antonine House Care Home
Thank you so much Fiona for your kind words. Its a pleasure to look after Mum.
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Review from Alan C (Son of Resident) published on 26 July 2023
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Reply from Paula Elizabeth Ritchie, Deputy Manager at Antonine House Care Home
Thank you so much for your kind words. Its a pleasure to care for your mum.
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The Review Score of 9.8 (9.822) out of 10 for Antonine House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.822 for Antonine House Care Home is calculated as follows: ( (205 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 247 Ratings = 4.822
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Antonine House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Nov 2023
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 03 Mar 2025
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Job Title: Manager
We have an exceptionally strong team, and we constantly strive to provide high-quality, personalised care in Bearsden for all the people who live with us. As an area manager, it's important that our wonderful residents are happy and that their loved ones know that they are in safe hands and receiving the highest quality care.
From my experience with Meallmore, I can see that it truly values its employees and invests heavily in career progression; I’m thrilled to be working with them.
Job Title: Deputy Manager
Joined: 2013
Paula has been employed here at Antonine House for 10 years working her way up from nurse to deputy manager.
Paula enjoys interacting with the service users and their families.
Paula says "We as a team enjoy getting to know each resident and tailoring each individual person's care to suit their individual needs"
Paula
Job Title: Administrator
Joined: 2014
Gill has been employed at Antonine House for 9 years.
She describes her role as varied and not solely office-based, Gill loves interacting with our service users and extended families.
Gill says "Antonine House promotes a home-from-home philosophy and I am confident we provide this to all our service users"
Gill
Job Title: Hotel Services Supervisor
Joined: 2013
Sarah has been employed at Antonine House for 10 years, sarah started her career as a Senior Carer a post she thoroughly enjoyed.
Sarah really enjoys her post as Hotel Services Supervisor and ensuring that Antonine House is maintained to a high standard.
Sarah enjoys receiving feedback from residents and their families so we can improve what we are doing.
Sarah says "Antonine House is a great place to work, everyone is friendly and we all work as a team"
Sarah
Job Title: Head Chef
Joined: 2014
Mark has been employed at Antonine House for 9 years, he has been a chef for 35 years and has worked in establishments in France, London and Scotland.
Mark likes that all the food is cooked fresh from raw ingredients which enables individualised good quality food to be served to our residents.
Mary says "Antonine House has an informal, friendly and family atmosphere"
Mark