For more details please contact donna@danesbrook.com
Ty Hafod Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.
Ty Hafod Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Ty Hafod Care Home has a Review Score of 9.0 (9.012) out of 10, based on 4 reviews in the last 2 years. Over all time Ty Hafod Care Home has 28 reviews.
Review from E H (Relative of Resident) published on 26 March 2024
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Reply from Donna Francis, Regional Manager at Ty Hafod Care Home
I'm glad that you enjoyed mother's day. Thank you for your lovely review, i will share this with the team as i know they will be delighted to see such a nice review.
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Review from N B (Daughter of Resident) published on 23 November 2023
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Review from P R (Husband of Resident) published on 14 June 2023
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Review from D J (Daughter of Resident) published on 29 May 2023
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Review from S E (Wife of Resident) published on 31 October 2022
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Reply from Kelly Walker, Regional Director at Ty Hafod Care Home
Thank you so much for your lovely review. I am so sorry to hear of your loss and this must be a difficult time for you and your family. The team will be saddened by the loss but sharing this review with them all will certainly make the care and attention they provide worth every minute. Our thoughts are with you all and we are here if you need anything else. Every good wish (cymermch ofal).
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Review from F E (Niece of Resident) published on 31 October 2022
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Reply from Kelly Walker, Regional Director at Ty Hafod Care Home
Thank you so much for your review. I am sorry to hear of your loss, our thoughts our with you and the family. It is heart-warming to hear of the care provided in the home. We will share this with the team as no doubt the passing of your loved one has left a gap in the service. I did have the wonderful opportunity of meeting your Uncle and your cousin's dog. I agree with you, pets certainly lift the spirits, as I witnessed on the day. Thank you again for your beautiful review and we are here if you need anything else. Every good wish (cymerwch ofal).
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Review from Owen B (Nephew of Resident) published on 31 October 2022
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Reply from Kelly Walker, Regional Director at Ty Hafod Care Home
Thank you so much for such a wonderful review. I am sorry to hear of your loss and I am sure, as a family, this is very difficult. Our thoughts go out to you and your family. I wanted to say thank you for bringing in your wonderful dog as this not only brightened your loved one's day but others too, including staff. We will of course share your review with the staff as they love to read feedback from all families. We are here if you need anything else. Every good wish (cymerwch ofal).
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Review from Kevin P (Son of Resident) published on 4 October 2022
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Review from Sonia E (Daughter-in-law of Resident) published on 29 August 2022
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Reply from Kelly Walker, Regional Director at Ty Hafod Care Home
Thank you for taking the time to review Ty Hafod. I will ensure the staff team receive the feedback as they appreciate knowing how well they look after people living at Ty Hafod. I am so pleased to hear of the care your Mother-in-law is receiving and I hope she remains comfortable in her surroundings. Again, thank you for sharing.
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Review from J F (Daughter of Resident) published on 26 August 2022
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Reply from Kelly Walker, Regional Director at Ty Hafod Care Home
Thank you so much for your review. We appreciate you taking the time to review Ty Hafod. I am sorry for your loss but at the same time, I am happy to hear that you were able to spend time with your loved one in their final days. Our thoughts are with you all and thank you for choosing Ty Hafod as the final place for your dear Mum.
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Review from Ffion B (Granddaughter of Resident) published on 30 June 2022
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Reply from Kelly Walker, Regional Director at Ty Hafod Care Home
Thank you so much for your lovely review, this is so lovely to hear you are happy with the care given by the wonderful team. We are delighted you chose Ty Hafod and hope your loved one continues to enjoy their stay. We will share the feedback with the staff as they are a very happy dedicated team and enjoy receiving feedback.
Look forward to seeing you soon.
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Review from A L (Son of Resident) published on 14 June 2022
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Reply from Kelly Walker, Regional Director at Ty Hafod Care Home
Dear Anthony, thank you for your kind review. We are so pleased to hear of your mum enjoying various aspects of Ty Hafod. It certainly was challenging times for all working in care homes during and post-pandemic, yet we have seen such kindness from staff, residents and relatives during this time that kept everyone going. We will ensure the staff receive the wonderful feedback and look forward to seeing you during your visits.
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Review from S S (Niece of Resident) published on 31 May 2022
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Reply from Kelly Walker, Regional Director at Ty Hafod Care Home
Thank you so much for taking the time to submit such a lovely review. The staff team work very hard to ensure people moving in feel comfortable and at home, so I am delighted to hear that your Aunt has settled in well. We will ensure the feedback is shared with the staff.
I look forward to meeting you and your Aunt on my next visit, I hope you both continue to enjoy Ty Hafod and look forward to an exciting Jubilee weekend with everyone.
Thank you again.
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Review from P H (Wife of Resident) published on 18 May 2022
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Reply from Kelly Walker, Regional Director at Ty Hafod Care Home
Dear Pamela, thank you so much for your review, this was very touching to hear of how well your husband is doing. I have seen the effect your wonderful dog has when visiting the home and how other people have interacted so well, thank you for giving us that opportunity. We will feedback to the staff at Ty Hafod as they certainly take pride in caring for everyone living at Ty Hafod. Really appreciate the time you've taken to send this review.
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Review from P W (Husband of Resident) published on 11 May 2022
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Reply from Gemma Tame, Administrator at Ty Hafod Care Home
Thank you Penri for your kind words. Ty Hafod had the pleasure of caring for your lovely wife and we share our condolences with you and your family.
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Review from Rob N (Son of Resident) published on 4 May 2022
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Reply from Kelly Walker, Regional Director at Ty Hafod Care Home
Thank you for your feedback Rob, this is lovely to hear that your mother settled into Ty Hafod. We will ensure the staff receive the feedback given and hope your mum continues to enjoy her new home. I look forward to meeting your mother on my next visit.
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Review from Catherine T (Daughter of Resident) published on 4 May 2022
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Reply from Kelly Walker, Regional Director at Ty Hafod Care Home
Thank you for taking the time to submit a review. We are really pleased to hear that your mum has settled in. We will ensure the staff receive the feedback you've so kindly given.
I look forward to having a chat with your mum on my next visit.
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Review from Alison W (Daughter of Resident) published on 2 April 2021
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Review from Gary C (Son of Resident) published on 24 March 2021
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Review from Paula D (Daughter of Resident) published on 23 March 2021
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The Review Score of 9.0 (9.012) out of 10 for Ty Hafod Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.896 for Ty Hafod Care Home is calculated as follows: ( (43 Excellents x 5) + (5 Goods x 4) ) ÷ 48 Ratings = 4.896
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.116 Points relating to the number of positive Reviews for Ty Hafod Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 4 Positive Reviews ÷ 5.4 = 0.741
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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