Sherdley Manor Care Home

Mill Lane, Sutton, St Helens WA9 4ET
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8.3 22 Reviews
  • Sherdley Manor Care Home, St Helens
Sherdley Manor is located in the Sutton area of St Helens, and specialises in providing care for people living with dementia and other mental illnesses.   

Bedrooms at Sherdley Manor are situated on the ground floor alongside the communal areas encouraging interaction.

All bedrooms have been given a homely feel and residents are able to give their rooms a personal touch by bring in their own possessions.

Residents at Sherley Manor are invited to participate in activities in groups and or individually, keeping their minds and bodies active, with activities being reviewed regularly to ensure that they are varied.

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Care Provided by Sherdley Manor Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Amy Philipson (Manager)
  • Admission Criteria
    • NA
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for Sherdley Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All the home ask is to avoid meal times as staff are busy tending to residents needs.


  • Parking

  • Car parking available.


Sherdley Manor Care Home Reviews (22)

Total of 22, showing 1-20
8.3

Sherdley Manor Care Home has a Review Score of 8.3 (8.263) out of 10, based on 3 reviews in the last 2 years. Over all time Sherdley Manor Care Home has 22 reviews.

Overall Experience

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Date Published

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19

Review from J D (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall happy with care. Depends on staffing if mum gets up or not. Do not like the storing of pads in her room, "as they say" it is her home not a hospital.

Reply from Amy Philipson, Manager at Sherdley Manor Care Home

We are aware there is an issue of storing of continence products and are currently in the process of rectifying this throughout the home. Please do not hesitate to come and speak to me with any further issues regarding your mum's room as I will endeavour to act promptly to solve the issue. In regards to depends on staffing if Mum gets up or not, I can clarify that we are fully staffed each day and have daily notes recorded of refusal to get up I do have an open door policy so if you have any concerns with this we can come up with a solution together. Thank you.


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Review from A E (Husband of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident in the home since March 2023. The care Is good, the staff and management are approachable and visit almost any time. Significant calendar dates are celebrated throughout the year and relatives welcome. Sometimes with food you can enjoy with your relative plus entertainment.
I have no complaints. Continue the good work.

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Review from Chris F (Son of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Sherdley Manor for approximately 3 years now.
She has dementia and though she knows me she has no idea where she is.
Recently there has been more occupational stimulation shown on social media.
I am in favour of this, however, they may have been doing this all along and I didn't
know!
I know that she isn't the easiest person to deal with, however, she is more settled as she stays at Sherdley.
When she fell and had a break in her leg, I worried that she would need to be moved.
Everyone at Sherdley Manor stepped up and seamlessly continued her care.
I am completely happy that she is in exactly the right place.
Thanks to everyone at Sherdley for caring!

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Review from Sean M (Son of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with all aspects of care and support given to my Dad in this difficult and complex situation.

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Review from Beatrice T (Sister of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is well looked after in Sherdley Manor, she is comfortable with the care of the superb staff and carers. My only concern is that there seems to be little stimulation during the day. Perhaps an occasional sing-a-long to old records or a little gentle sitting exercise for those not able to walk.
Keep up the excellent work otherwise. Thanks for her care.

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Review from Julie G (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, helpful and very caring.

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Review from Norma F (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Sherdley Manor in 2013. It is a homely, comfortable care home. Very clean and residents are treated with kindness and compassion. Staff are very friendly, approachable and hardworking. Relatives are also treated with kindness. If you have any concerns, staff are always there to listen
and help in any way. Nothing is too much trouble for them, I know my mum is being looked after 100%. I would recommend this care home to anyone.

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Review from Janet G (Daughter of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother and Father are presently being cared for at Sherdley Manor Care Home. I am really pleased with the level of care that is provided. The staff are brilliant and they show a genuine concern as to the welfare of their clients. They are always friendly and approachable to answer any concerns I
may have concerning Mum and Dad. The manager is hands on and always available during office hours if you need to speak to her. I have been present at meal times and the food is nutritious and plentiful. Diets are catered for, as with Mum and Dad. The clients are assessed for all their medical needs by district nurses and doctors. I feel I can fully recommend the home to any service user.

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Review from Stephen B (Brother of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care I have witnessed during my visits is always good. The staff always seem to go the extra mile.

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Review from Maureen T (Daughter of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives at Sherdley Manor EMI Residential Home is excellent. The food is very good as is the menu. My mother is well looked after and her hygiene needs are well taken care of. All the staff are excellent and work very hard both day and night staff. They always treat my mother with
dignity and respect. They are very friendly and make all visitors feel welcome. I feel they treat her as they would their own family member. Sherdley Manor is a small residential home and its cleanliness is excellent. It is very friendly and sociable for all residents and it gives me and my family peace of mind.

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Review from Audrey G (Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Basically, the home is really excellent, the staff are most caring and helpful no matter what I ask them to do, especially during the night. Day time I am very happy.

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Review from Stephen D (Son of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that in the time I have been in contract with Sherdley Manor the management and staff have provided a very good standard of care and support for my mother and from what I have seen treat all the residents with dignity and respect. They seem to have enough staff to cope with daily needs and requirements.
The home is kept clean and tidy at all times. The management and staff are very approachable and helpful. I would have no hesitation in recommending Sherdley Manor.

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Review from Stephanie T (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Sherdley Manor in Nov 2015 and settled in really well as a couple of ladies (residents) were asked to look after her which they did. She blossomed being happier than she had been for a long time due to the love, care and support given to her by staff. This home's biggest asset is its
staff. They have wonderful unforced good relationships with residents. We could see they loved my mum saw her as a person not a condition. The atmosphere is happy, jokey, relaxed and we as a family are always made welcome. Residents are treated with dignity and respect. After a recent fall and a 2 week hospital stay and a mobility rehabilitation centre, health professionals gave up on mum. We were informed she would need to be hoisted. But back in Sherdley Manor the care and support of the staff has helped her stand with help, we thank the staff.

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Review from Nicola A (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sherdley Manor Care Home is a pleasant care home because of it's small size. It is very friendly, relaxed and impersonal. The staff have a good bond and rapport with all the residents.

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Review from F J (Husband of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are excellent. Very helpful to residents and family.

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Review from Andrea I (Regular Volunteer) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very friendly and welcoming to all current residents and new residents. Always inviting to resident's relatives! All the staff are quick to respond to resident's needs and requirements. Residents are always given choice on what they want to wear and what they want to eat. I have been
volunteering at Sherdley Manor since November 2015 and I have decided to continue volunteering here as it is the most caring and welcoming care home I have ever visited.

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Review from B S (Brother of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite pleasant, relaxed feeling about the home. Entertainment provided. As far as I am aware, staff are very helpful and obliging.

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Review from K L (Daughter of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum has to go into care I couldn't have picked a better place, it's very near to where I live so I'm able to visit everyday. My mum from day 1 has settled in very well, I put that down to the friendly and welcoming staff. If you have any concerns the staff are always there to listen or help
in any way they can.
The room which belongs to my mum is tastefully decorated and is kept very clean. What the home and the staff have given me is more quality time with my mum, which is what I needed, things are less stressful now. I spend a lot of time at the home and I've got to know most of the residents, who always look happy, clean and well cared for, which is very settling for me. Knowing that people who are vulnerable as these people, are receiving the best care they can in a safe, friendly place.

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Review from P O (Daughter-in-law of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, caring and compassionate to both residents and family members. Always taken time to explain care and plans to family, family always made to feel welcome and involved in every aspect.
Whatever time day or night just a phone call would have any queries explained.
Nothing is too much
trouble, always had time for us all. Could not fault anything, care, kindness, standard of meals etc.

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Review from Karen J (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care at the home to be excellent. Staff are great with my mum and really look after her (as well as myself and my dad!). Mum is really settled here but I know if she became agitated in any way she would be well looked after. If we need to know anything, all we need to do is ask. I wouldn't
hesitate to recommend it.

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Current Review Score: 8.3 (8.263)

Overview of Review Score

The Review Score of 8.3 (8.263) out of 10 for Sherdley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.361 for Sherdley Manor Care Home is calculated as follows: ( (14 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.361

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.902 Points relating to the number of positive Reviews for Sherdley Manor Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 3 Positive Reviews ÷ 4.6 = 0.652

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 11 Mar 2025

No Current Bed / Place Vacancies


Awards / Recognitions (1)

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Frequently Asked Questions about Sherdley Manor Care Home

What types of Care is Sherdley Manor Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sherdley Manor Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sherdley Manor Care Home have?

There are 23 Single Rooms.

What are the Facilities & Services at Sherdley Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is Sherdley Manor Care Home to the centre of St Helens?

1.9 mile(s) as the crow flies, distance by road may be significantly further.