Dalnaglar Care Home

Comrie Road, Crieff PH7 4BJ
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9.8 29 Reviews
  • Dalnaglar Care Home, Crieff
Dalnagar is a beautiful, classic 19th century home that has been lovingly and elegantly updated in order to provide residents with a spacious, relaxing and comfortable environment in which they feel safe, secure and most importantly, at home.

Nestled amongst beautiful gardens (which residents regularly help develop and maintain) and set to a backdrop of Perthshire's stunning countryside, Dalnagar is a relaxing and enjoyable place to live.

A great source of enjoyment for residents comes from organised activities, these help promote physical strength and mental well-being and residents are encouraged and supported to take part where possible.

Staff at Dalnager are fully trained to deliver person-centred care to all residents and all care needs, focusing on respect, dignity and comfort.

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Care Provided by Dalnaglar Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marta Domina (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for Dalnaglar Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,902
    • Self-Funded Nursing Dementia Care from £1,902
    • RESPITE Self-Funded Nursing Care from £1,902
    • RESPITE Self-Funded Nursing Dementia Care from £1,901

  • These rates include £360.60 personal and nursing care. If the local council provides this, the Funder will only pay from £1541.40
  • (these prices are only a guideline, please contact Dalnaglar Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Dalnaglar Care Home Reviews (29)

Total of 29, showing 1-20
9.8

Dalnaglar Care Home has a Review Score of 9.8 (9.829) out of 10, based on 14 reviews in the last 2 years. Over all time Dalnaglar Care Home has 29 reviews.

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Review from M S (Daughter of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in really well, it's so nice to see her smiling and joining in, mum does love music and she loves to sing, I'm very happy with the care that she's receiving. The home is lovely, there's always a happy atmosphere, and the staff are always welcoming too.

Reply from David Kerr, Communications Team at Dalnaglar Care Home

Thank you for writing this excellent review of Dalnaglar. It's great to hear how much your mother is enjoying life at the home. It's also lovely to know how happy you are with the care she is receiving, the environment, and the ability of our amazing team team there. They will be delighted to read this.


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Review from Chloe T (Daughter of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dalnaglar are now like an extended family to us. All the staff in the home couldn't have been more caring to my father whilst he stayed there. His palliative care was amazing, and I don't think our family would have been able to get through such a difficult time without all of their support. The Activities
Coordinator brings life and soul into the home, all activities are well thought out and each of the residents interests are considered. Fantastic staff, they are absolute angels! Thank you, all of you.

Reply from David Kerr, Communications Team at Dalnaglar Care Home

Thank you for taking the time to write this lovely review. It's reassuring to hear the positive impact Dalnaglar has had on your family in all aspects of your father's care and the support you've felt throughout this time. We'll make sure the team are aware of your kind words, they will be touched to read them.


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Review from J M (Sister of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always made welcome when I visit my sister and the staff offer tea, coffee and biscuits. They are very kind and supportive of residents and are always willing to keep you updated about stuff going on. They inform you of any changes in my sister's condition and are very supportive in trying what
is best for her. She is settled, and comfortable and they're aware of her needs and attend to her very attentively.

Reply from David Kerr, Communications Team at Dalnaglar Care Home

Thank you for taking the time to write such a lovely review. It's great to hear how welcome you feel and how supported your sister is within the home. The team will be delighted to learn this.


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Review from V L (Wife of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you can imagine after 61 years it was a difficult decision to put my husband into care but now that he is settled in Dalnaglar I know it was the right decision. The staff are friendly caring and patient and they deliver to a very high standard with efficiency and humour. The home itself is bright
and sunny which I personally feel is effective in supporting a positive frame of mind and my husband's room is spacious and airy with a view of the lovely Crieff Hills.


I am also reliably informed by him that the meals at Dalnaglar are 'tiptop'. If I have any issues or questions the home is helpful and the forward-looking manager is extremely approachable. I admire her inborn ability to successfully manage such a large and diverse team of workers. The excellent nursing staff are always on hand to give advice thanks to the enthusiastic entertainment officer. There is plenty of fun on offer both outdoors and indoors. As it happens I don't have to travel far to see my husband so it goes without saying I feel incredibly lucky and relieved that he is a resident there.


Reply from David Kerr, Communications Team at Dalnaglar Care Home

Thank you so much for taking the time to write such a considerate review. It's great to hear that both you and your husband are having such a well-rounded experience at Dalnaglar and see the dedication that the team puts in every day. They will be absolutely delighted to read this.


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Review from M D (Wife of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are working hard to help my husband settle in his new home.
The staff have kept me up to date with any changes in my husband’s behaviour.
There are plenty of activities available if they want to join in.

Reply from Anna Gunn, Communications Team at Dalnaglar Care Home

Thank you very much for taking the time to write a review about your husband's care. It's great to hear how hard the staff at Dalnaglar have been working to help your husband settle and that they are keeping you up to date regularly. We'll be sure to pass on your kind comments to the team.


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Review from C A (Daughter-in-law of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law is always happy when I manage to come in and visit her. My only issue is sometimes the smell of cigarettes in the lift. Mostly the staff are all friendly and have a smile and welcome you when you arrive.

Reply from Anna Gunn, Communications Team at Dalnaglar Care Home

It's lovely to hear how happy your mother-in-law is when you come to visit and how friendly you find the staff. We have passed on your feedback about the lifts to the home manager and really appreciate you taking the time to submit a review.


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Review from K S (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good level of care. Staff are attentive, professional and thoughtful about patients' individual needs. Activities are regularly available. Support for various needs is provided. Meals are decent. Well managed. Rooms are quite comfortable although a little clinical.

Reply from Anna Gunn, Communications Team at Dalnaglar Care Home

Thank you very much for taking the time to submit a review. It's great to hear how attentive, professional and supportive the staff have been. We'll be sure to pass on your kind comments to the hardworking team at Dalnaglar.


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Review from Lianne W (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted around eighteen months ago and at first, I was very concerned about him going to a care home but my worries were soon squashed. I and the rest of his family have nothing but respect for the care staff at Balhousie Dalnaglar Care Home and also the activities coordinator down to the
domestic staff and also the chefs etc. Got to know most staff but not all of them but the home does an amazing job looking after my dad. It’s never easy leaving after visiting but we do so knowing he is in safe hands. Thank you.

Reply from Anna Gunn, Communications Team at Dalnaglar Care Home

We are so pleased that your initial worries have been alleviated. It's wonderful to hear how highly you regard our hardworking staff at Dalnaglar, they will be so delighted to read your lovely review. Thank you so much for taking the time to complete this.


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Review from Valerie H (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has just arrived here at Balhousie Dalnaglar Care Home this week and was given such a warm welcome from all the staff and every need catered for.
Puts my mind at ease when l can see he is happy and well looked after.
Lovely setting, rooms are nicely decorated and the place has a cosy feel to
it.

Reply from Anna Gunn, Communications Team at Dalnaglar Care Home

Thank you for your kind review. It's so lovely to hear of the warm welcome your dad received from the team at Dalnaglar and how well he has settled in this week. We'll be sure to pass on your comments to the hardworking team.


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Review from P M (Son of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place and the staff are so helpful and wonderful.
Could not fault the place. Thank you so much for helping and being there for Mum.
Always decent with helpful conversations and always kept up to date with information.

Reply from Anna Gunn, Communications Team at Dalnaglar Care Home

What a lovely review, thank you so much! It's wonderful to hear how helpful the staff have been with your mum and how you are always kept up to date with information. We'll make sure the team at Dalnaglar see your kind comments.


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Review from Janet C (Relative of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt resides in this nursing home and we are very happy with the care she receives when visiting the staff are very helpful as I stay in Dundee and the nursing home is in Crieff we have thought about moving her to Dundee but feel this would be detrimental to her health as she is very settled and
the staff are amazing with her. I also receive regular updates about her health so can’t thank everyone enough.

Reply from Anna Gunn, Communications Team at Dalnaglar Care Home

Thank you very much for your kind words. We are so happy to hear how settled your aunt is at Dalnaglar and how pleased you are with the care she receives. We'll be sure to pass on your lovely comments to our hardworking team.


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Review from Doreen A (Sister of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Dalnaglar staff very friendly and helpful. They have been very supportive of my brother and have improved his mental health and well-being. The social interactions are positive and relationships are professional and well tailored to his needs. There is a very positive atmosphere in
the home, he feels valued and is engaged with the staff. He loves the musical events and conversations with others. He is supported with his daily living needs and have responded to his requests appropriately. I see a big difference in him since he left hospital to live in Dalnaglar. He is more content and relaxed.
The staff have picked up on health issues very quickly and acted appropriately involving medical professionals when needed. They encourage him to look after himself as he sometimes does not seem keen. I feel welcomed and involved in his care when I visit and also via contact by mobile or text.
It is such a relief to know that he is being well cared for. Thank you so much.

Reply from Anna Gunn, Communications Team at Dalnaglar Care Home

Thank you so much for taking the time to write such a wonderful review of our Dalnaglar home. We are delighted to hear how supportive, friendly and helpful the staff have been with your brother, and how this has improved his mental health and wellbeing. To hear you see a big difference in him since he arrived is something that will mean a great deal to the staff at Dalnaglar. We'll make sure your comments are seen by them all.


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Review from Jacqueline C (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Dalnaglar for over two years. She cannot mobilise, and her care team are fantastic at making her comfortable and ensuring that she has access to the full range of activities available. They are all extremely kind and provide a very person-centred approach to her care and
well-being.

Reply from Anna Gunn, Communications Team at Dalnaglar Care Home

We can't thank you enough for taking the time to submit a review. We are so pleased to hear that your mum is comfortable and able to participate in the activities at Dalnaglar. The staff will be delighted to hear your lovely comments about the person-centred care they provide and their kindness. Thank you again.


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Review from L B (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so well cared for. The Activities Coordinator is great, always thinking of new things to do. This is Mum's home/family now and I love that we are always included in everything. It's lovely to be welcomed by name when you arrive for a visit and offered tea or coffee; makes you feel included.

Reply from Anna Gunn, Communications Team at Dalnaglar Care Home

This is such a lovely review, thank you for taking the time to write it. It's wonderful to hear you say the home is your mum's family and how included and welcomed you feel at Dalnaglar. And, how great you find our brilliant Activities Coordinator. We'll make sure the whole team see your kind words.


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Review from D M (Wife of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been extremely supportive in helping me adjust to my husband's Alzheimers and very supportive of him. He is very well cared for. My worry is the time he is alone because of his refusal to go into the common area. The staff make a point of speaking to him when passing his room.

Reply from Melanie Brockway, Brand & Communications Manager at Dalnaglar Care Home

Thank you for your review. It's wonderful to hear of the support you and your husband have been receiving from our Dalnaglar team. We're sure they will make every effort to include him as much as he allows and help to give you peace of mind. Thank you again and we'll be sure to pass on your lovely words.


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Review from Micheal W (Son of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We always find the staff friendly and very efficient. The home is well looked after (clean and tidy). We feel my dad is in a safe environment and looked after.

Reply from Melanie Brockway, Brand & Communications Manager at Dalnaglar Care Home

Thank you so much for taking the time to write a review for us. We're so pleased to hear you feel your dad is safe, and well looked after, as he should be. We'll be sure to pass on your comments to our hardworking Dalnaglar staff.


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Review from J A (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are attentive, thorough and caring. They remain patient and cheerful when dealing with dementia unit residents. The activity program is varied. Mum has especially enjoyed drawing, knitting and petting the visiting dog.

Reply from Jamie Hall, Brand and Communications Executive at Dalnaglar Care Home

Thank you for your review. We're so glad you're happy with the care your mum receives and that she enjoys life at Dalnaglar. We'll pass on your comments to our hard-working staff who will be delighted to hear them. Thanks again!


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Review from E J (Sister of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt, my sister who is a challenge at times has had the utmost best care I could wish for her. She is well looked after by everyone. The staff are fabulous. I do feel so much more settled knowing she is looked after. The standards are high as well. The food is lovely and it's spotlessly clean.
The activities they put on for the residents are fabulous, always something going on. I have seen a vast improvement in my sister since she moved here. I thank you all for the care of my sister.

Reply from Jamie Hall, Brand and Communications Executive at Dalnaglar Care Home

Thank you very much for your lovely review. We are so glad you're happy with the care your sister has received and that she is doing so well at Dalnaglar. We'll pass on your kind words to our hard-working staff, who will be so happy to hear this. Thanks again.


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Review from G S (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to pay tribute to the management and all of the hardworking, dedicated staff at Dalnaglar. I thank each and every one of them for all of their hard work and dedication, each and every working day. The last couple of years, during the Covid pandemic, have been particularly testing, with
even more demands being required of the staff. Their professionalism has never waivered and they have continued to deliver a friendly and efficient service that they should be proud of. My elderly mother has been looked after very well since becoming a resident back in 2019. She has a lovely room, her every need is taken care of, the home is kept clean and tidy and she is very content there.

Reply from Melanie Brockway, Brand & Communications Executive at Dalnaglar Care Home

Thank you so much for your review. It makes all the difference for our hardworking staff to hear their care makes such a difference to their residents' lives, and the peace of mind of their families. We're very happy to know your mother and yourself receive the friendly, efficient, and professional service we expect. We'll be sure to pass on your comments to our Dalnaglar staff. Thank you once again.


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Review from Douglas H (Husband of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well pleased that my wife enjoys the competent, professional care and whole sympathetic nursing qualities that are very evident at Dalnaglar. In my opinion, she is very fortunate to have been accepted as a long-term patient into the Balhousie facility.

Reply from Melanie Brockway, Brand & Communications Executive at Dalnaglar Care Home

Thank you for taking the time to write your review for us. It is wonderful to hear how happy you are with your wife's care. We will be sure to pass on your comments to our hardworking staff. Thank you once again.


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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Dalnaglar Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Dalnaglar Care Home is calculated as follows: ( (132 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 158 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dalnaglar Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 6 Dec 2023

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Marta

Marta Domina

Job Title: Home Manager

Joined: 2024

Marta has extensive experience with Dalnaglar. Marta Domina has grown within BCG over eight years, from Care Assistant, and then Senior, Team Leader and has been the Deputy Manager for a number of years before achieving the role of Home Manager.


Frequently Asked Questions about Dalnaglar Care Home

What types of Care is Dalnaglar Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dalnaglar Care Home provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dalnaglar Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Dalnaglar Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dalnaglar Care Home to the centre of Crieff?

0.2 mile(s) as the crow flies, distance by road may be significantly further.