Hastings Court

314 The Ridge, Hastings TN34 2RA
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10 158 Reviews
  • Hastings Court, Hastings
Hastings Court is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a homely and comfortable setting.

Hastings Court care home has 80 individual, private en-suite rooms. Facilities include a bar and bistro area, a full-screen cinema room, hairdressing salon, beauty salon, multiple day lounges and a courtyard garden.

Hasting Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Hastings Court is part of Oakland Care.

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Care Provided by Hastings Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kaye Giles (General Manager)
  • Admission Criteria
    • Depending on pre-assessment
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hastings Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,605
    • Self-Funded Residential Dementia Care from £1,766
    • Self-Funded Nursing Care from £1,819

  • (These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.) All of our fees are fully inclusive and based on Individual Care needs. To discuss further please contact us.
  • (these prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime


  • Parking

  • Own Car Park


Hastings Court Reviews (158)

Total of 158, showing 21-40
10

Hastings Court has a Review Score of 10 (9.961) out of 10, based on 33 reviews in the last 2 years. Over all time Hastings Court has 158 reviews.

Overall Experience

  • 147
  • 10
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Date Published

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Review from Alison J (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hastings Court provided wonderful care for our mum after she suffered two strokes and came to pass her last days at Hastings Court.
Everyone was extremely kind and caring. The facilities are spotlessly clean, bright, and airy. We are so grateful to everyone for providing such a peaceful
haven for our dear mum.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review, it's very much appreciated.


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Review from Steve A (Son of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived via ambulance from the hospital in very poor condition. We believe her previous treatment was shambolic - I will leave it there, but needless to say and very sadly, she was only then with us for a few days after she settled in at Hastings Court. The care she received for her last eight
days on earth was amazing, shining forth as an exemplar of how to add consummate value to the remaining time of a cherished human life. On day two, she whispered to me saying how lovely her carers had been already, that she felt dignified, snug and happy to be near to us, knowing we would now be able to see each other frequently in the future. Devastatingly, she declined rapidly, the causes were due to what had happened prior; Hastings Court helped her be comfortable, pain-free and relaxed.
It is with great sadness that we could not enjoy many years witnessing her happiness at Hastings Court, but my sister and I know she would have been 100% content, had circumstances allowed.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review during such a difficult period for you. It is very much appreciated.


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Review from C G (Father of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently stayed at Hastings Court. I am thrilled with the improvement in his health so far and soon I am sure he will be well enough to return home. His care has been excellent and I cannot thank the team enough. They are all wonderful.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review - it's very much appreciated.


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Review from Lynne B (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Hastings Court because it offers high quality care in a safe, clean, and friendly environment. It provides this care for couples as well as individuals.
Staff keep in contact and are always very approachable.
My father passed away recently, and we are extremely impressed with the way staff
continue to support my mother (who has Alzheimer's) through this challenging time. This support gives us considerable peace of mind.
The atmosphere is incredibly positive at Hastings Court from the moment you walk through the front door to reception. Lots of lovely pictures and photos adorn the walls and there are many comfortable places to sit. The daily activities programme is excellent. Residents' families are encouraged to take part in these activities whenever they can.
Overall, it seems a very well managed care home.
My mother says she has many friends at Hastings Court and she seems happy here. In my view, this is the best indicator of all.
I highly recommend Hastings Court.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you so much for this lovely review! It is very much appreciated.


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Review from Jill W (Daughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were concerned about Mum going into care, add to that the guilt factor that we were unable to care for her. Hastings Court staff have been amazing from the start. Staff visited Mum at home and asked all about her life, her likes and dislikes to enable them to cater to Mum’s needs. Mum has been at
Hastings Court for 6 weeks now and is settling in, making friends, joining in the activities and generally enjoying life. Mum says ‘Everyone here is so lovely and nothing is too much trouble’. As a family we are so grateful to everyone at Hastings Court for all they are doing for Mum and want to say a massive thank you to you all, you are amazing.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you so much for this lovely review, I will pass it on to the team. Thank you.


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Review from Nicola T (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I wanted to thank Hastings Court’s Staff for the care, dedication and compassion shown to our mother during her stay with you. She moved to Hastings Court from a home in Banstead to be nearer to my brother when he moved that way. My mother was therefore not long at Hastings Court, but
was there until she passed in March of this year. My mother was on Sunflower Floor and it was particularly the staff on this floor that made our mother so comfortable especially towards the end. Nothing seemed to be too much trouble for these wonderful staff. Also, the staff were so pleasant and polite to us when we visited our mother. The reception staff were also so friendly whenever we arrived at the home. They provided a very welcoming front for your home. We feel that our mother could not have been in better hands towards the end of her life and we feel she passed in peace and in no pain. Thank you to all connected with our mother's care.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you so much for your kind words. They are very much appreciated.


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Review from D D (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give Hastings Court six stars in every category I would do so. My father received end of life care at Hastings Court for a short period of time and his treatment there was second to none. He was treated with utter dignity and care and the staff extended the most amazing and sensitive support
to our family at what was an incredibly difficult time. I only wish that my Dad would have considered staying there sooner before he became too ill to make the most of it.

Reply from Siobhan Rowles, Client Relations Manager at Hastings Court

Hi, thank you for taking the time to leave this review and for your kind words. They are very much appreciated.


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Review from J B (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say the staff here are excellent, very helpful and have very good understanding if you have a problem. My mother is very happy here and hopefully, they will keep it up for the near future at a high standard. That will be great.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. It's very much appreciated.


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Review from S C (Daughter of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hastings Court since August 2021; she is well looked after and has blossomed in the kind, caring and loving environment the staff and management provide. We wouldn't hesitate to recommend Hastings Court to others.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. It is very much appreciated.


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Review from Anita H (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From walking in the door and experiencing a secure and welcoming reception to meeting the caring and friendly staff you know that your loved one is in a very special and lovely place. So much effort is put in by the staff to encourage residents and enjoy their time at Hastings Court. Staff looked after
my Dad very well for his respite.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review - it's very much appreciated.


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Review from Sara S (Wife of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived at Hastings Court after nearly three months in the local hospital, the hand over was difficult and could have been very traumatic, however everyone at Hastings Court did all they possibly could to make my husband, me and all our family feel welcome, their kindness was and is outstanding.
My husband has settled in well and is relishing the delicious food, even a glass of beer or wine and having his own television, sadly he is too unwell to join in with the many entertainments available to residents. I have met a friend whose husband is also a resident and have been introduced to many of the staff, so also feel very welcome.
Hastings Court is light and welcoming, it is well run and the staff go out of their way to be kind and friendly, we are very fortunate to have it in Hastings.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your kind review. It's very much appreciated.


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Review from Anthony J (Cousin of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care home, the food is up to high standards and rooms can be personalised to enhance the resident's experience. The staff are experienced, listening (very important) and sympathetic. Whilst expensive it is excellent value with no hidden extras. Compares very favourably with other care homes
of our experience.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review - it's very much appreciated.


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Review from Jackie D (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care Mum receives at Hastings Court. The staff are all professional, efficient, friendly and most importantly kind. There is a real feeling of home and Mum is clearly treated like an individual, with respect and with dignity. Mum's room is very clean and well-equipped. She
is happy there. The communal areas are lovely and provide a lovely space to bring Mum for coffee and cake when we visit! We feel welcome when we visit and love that we can come any day to see our lovely Mum.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for this lovely review! It's always great to get such positive feedback.


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Review from Fiona E (Daughter of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased we managed to get Mum here. The staff have always been so helpful and kind. Nothing seems to be too much trouble for them. I know that now Mum feels very safe in Hastings Court which is such a relief. Lovely setting, a great reception area and cake to die for! Also, love the entertainment
etc. laid on for everyone, all the staff on Sunflower are so good with Mum. but all the staff are doing such a great job. It always seems to be sunny with lots of things going on when we arrive at the reception. The stimulation and company are so good for Mum. The staff all have so much patience that you cannot do anything other than admire and bless them for their hard work and attention to everyone staying there. I know at times it must be sad but they never show it, always upbeat, chatting and laughing with us and Mum. Keep up the good work I always recommend you when I can. Many thanks for all your help and care.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you so much for taking the time to leave this review - we really do appreciate it.


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Review from A C (Son of Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to visit Hastings Court Care Home. Mum is looked after and listened to.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review. It is very much appreciated.


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Review from M H (Sister of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a lovely care home, so clean, modern, light and welcoming and with such friendly staff with plenty of activities for the patients. My husband has been very happy here.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you! We really appreciate people taking the time to leave such lovely reviews.


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Review from John W (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hastings Court is a beautiful building with attractive gardens and spacious functional rooms. The reception area is warm and inviting with delicious treats and coffee and hosted by helpful and friendly staff. The medical staff are attentive and keep a close eye on my mum, making sure she is properly
looked after and ensuring her days are as happy, peaceful and comfortable as possible. The care team are wonderful, always smiling and prepared to do whatever they can to help. All other staff I have met have all been so personable and receptive, it's always a happy experience!

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to complete this review, it's very much appreciated.


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Review from Caroline F (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in here from another nursing home. What can I say? It's like a hotel, everything about this home is first class. The staff, management even the hospitality staff. The reception staff are so welcoming and happy all the time. I would recommend 110%.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review, it's very much appreciated.


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Review from K C (Friend of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful. Such a pleasure to visit my friend. Other care homes need to visit to see how to make the residents happy.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review, it's very much appreciated.


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Review from Kerry L (Granddaughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never normally leave reviews but I felt this is absolutely justified. My grandmother was moved into Hastings Court in January (she was at end of life) for the short time of her being there, the staff were overly amazing and made sure everything was in place. I couldn't have asked for better staff/carers
to help with her needs, nothing was too much trouble. Whenever I visited the room was always clean and you can tell she had been cared for beautifully, not once did I ever walk in and have to question anything. Communication was spot on and always very fast. Visiting was a breeze and make so accessible.
A massive thank you to every single staff member there who helped with no questions asked. You have all been amazing.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. It is very much appreciated.


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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Hastings Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Hastings Court is calculated as follows: ( (371 Excellents x 5) + (15 Goods x 4) ) ÷ 386 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hastings Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (5)

Kaye

Kaye Giles

Job Title: General Manager

Joined: 2015

My first job in the care sector started 30 years ago and despite exploring other career choices I have always returned to doing what I love the most. I have been part of the Hastings Court family since 2015 and I feel extremely proud to be a member of the management team in such a fabulous home.


I feel incredibly passionate about our residents receiving the best possible care during their time with us and all of our team members go above and beyond every day to ensure that this happens.


Seeing our residents doing the things that they love is such a treat for us all, from days out fishing, trips to the theatre or just a walk around the Old Town browsing through the antique shops, it’s sometimes the little things that count the most.


Ricky

Ricky Galloway

Job Title: Maintenance Manager for Hastings Court and Senior Maintencance Manager for Oakland Care

Joined: 2014

My job is so varied and that's what I love about it! I support not only the home in general with all aspects of home care, plumbing, décor etc but help residents and their families to personalise their rooms.
Lately, I have been very involved with the commissioning of a new Oakland care home, whilst my very capable assistant, George, looks after Hastings Court.
I count myself as being so lucky to work in an environment where we are all one big family.


Siobhan

Siobhan Rowles

Job Title: Client Relations Manager

Joined: 2018

I joined Hastings Court in 2018 and have been in my post as Client Relations Manager since March having progressed from Business Administrator. I thoroughly enjoy my role in meeting new residents and their loved ones and arranging admissions into our beautiful home.


I assist in managing the home, in particular, our activities, housekeeping and kitchen departments to ensure our residents benefit from a holistic approach to social and mental care at Hastings Court.


I feel passionate and privileged to be able to help potential residents choose to live at Hastings Court and supporting residents and families through this next step in their journey.


Michelle

Michelle Walker

Job Title: Training Manager

Joined: 2013

Hi, I’ve been in this post now for six months and I enjoy my job so much. All new employees are trained by me before they begin their roles at Hastings Court and I make sure that all existing staff are kept well up to date with all necessary training. I have worked here for 5 year, previously as a Night Manager, and have seen the home grow from strength to strength. I am so proud of being part of a team that promotes professionalism to give the best care for all our residents.


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Andy Buss

Job Title: Head Chef

Joined: 2022

HI I am Graham and i have been with Hastings Court for over 6 months. I am thoroughly enjoying my job working with the residents in the home running the kitchen and making delicious food every day.