Hastings Court

314 The Ridge, Hastings TN34 2RA
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10 158 Reviews
  • Hastings Court, Hastings
Hastings Court is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a homely and comfortable setting.

Hastings Court care home has 80 individual, private en-suite rooms. Facilities include a bar and bistro area, a full-screen cinema room, hairdressing salon, beauty salon, multiple day lounges and a courtyard garden.

Hasting Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Hastings Court is part of Oakland Care.

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Care Provided by Hastings Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kaye Giles (General Manager)
  • Admission Criteria
    • Depending on pre-assessment
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hastings Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,605
    • Self-Funded Residential Dementia Care from £1,766
    • Self-Funded Nursing Care from £1,819

  • (These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.) All of our fees are fully inclusive and based on Individual Care needs. To discuss further please contact us.
  • (these prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime


  • Parking

  • Own Car Park


Hastings Court Reviews (158)

Total of 158, showing 41-60
10

Hastings Court has a Review Score of 10 (9.961) out of 10, based on 33 reviews in the last 2 years. Over all time Hastings Court has 158 reviews.

Overall Experience

  • 147
  • 10
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Date Published

158
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Review from C B (Friend of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home, with very helpful staff. Nothing is too much trouble, from my very first visit for a look around they were very informative, and continue to be helpful in my first experience with a care home, looking after a dear friend.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. It is very much appreciated.


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Review from M N (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I write with my sincere thanks, and as a testimony to all the staff at Hastings Court for their care of my Mother in the few months she was with them. My 87 year old Mother had lived in her own home quite independently for some time but after an accident was admitted to hospital where it was sadly decided
she could not return home.
From my very first contact with staff at Hastings Court I was impressed by the standard set: from secure entry, with guest linked to residents, to Covid testing adherence before entry. The reception area was welcoming and frankly unexpectedly lovely. The staff are exceptional in my opinion.
When my Mother arrived they were kind enough to arrange some pictures hung on the wall for her so her room was personalised with pictures, ornaments and flowers As my Mother became more frail and her needs changed the nursing staff were really impressive. Nurses were exceptional when they contacted me as her health deteriorated. Thank you all

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you so much for taking the time to leave this feedback, it is very much appreciated.


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Review from Marcia B (Friend of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely, all residents seem to be very happy.
Been in the reception and lovely coffee and cakes.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review. It's very much appreciated.


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Review from L S (Daughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived here for several years and is very happy. My brothers visit regularly and I come several time a year as I live a distance away. We have always found the staff friendly and professional the place is spotless and the care is second to none (and I have worked in care for years). Happy
Mum is here.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review. It is very much appreciated.


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Review from June P (Friend of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful building, excellent, polite and helpful staff.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review. It is very much appreciated.


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Review from Lynn W (Daughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother stayed at Hastings Court for four months. The food was appalling; mum frequently said, "they must be going broke because the food was atrocious". My mother had the mental capacity to tell people what she needed; she frequently sent me photos of the food she was given. She declined food as
it was unsuitable for someone with her medical condition. She is pescatarian and for the first month was served meat. My mother requested to see a doctor, and I also asked this on her behalf, but this never happened. The deputy manager was adamant a doctor had seen her, but I later became aware he looked at her from a door but had not talked to her. I visited my mother to find her in severe pain, so I took her to A&E. She was found to be constipated and needed three blood transfusions. It should never have happened. Some of the carers were nice but others made my mother "feel like rubbish".

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to raise your concerns. We view all feedback as an opportunity to improve the service we deliver and appreciate your assistance in the ongoing improvement of the care we provide.


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Review from T G (Resident) assisted by family/friend published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved to Hastings Court five weeks ago from another residential care home due to increasing health needs. From the minute I came in the front door everyone has been so friendly and caring. Days go very quickly as there are so many different activities on offer including lunch at the local pub! Thank
you to all the staff at Hasting Court for making me feel Hastings Court is my home.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. We are very pleased that you are so happy here!


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Review from Kevin A (Son of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home, great care and support. Looking after my Dad well and his family. the place is welcoming clean and relaxed.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. It's very much appreciated.


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Review from Ian W (Friend of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellence in everything.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking taking the time to complete this review.


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Review from Sarah C (Friend of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, I work locally on a Friday/Tuesday so couldn't be easier. Thanks for letting me in and thanks for all the Covid tests!

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave a review. It's very much appreciated.


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Review from J C (Wife of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was a respite care stay for my husband. The administration of the stay was very efficient. Staff spent time settling my husband. They got to know him personally and offered appropriate care and activities. Food was very good and reflected his dietary needs. Family visitors were warmly welcomed.
A good experience.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review. We are looking forward to welcoming your husband back in a couple of weeks.


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Review from Margaret T (Partner of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision by the family and myself for my partner to go into care was the most difficult thing we all had to do. I can't thank the staff enough for the care and support shown to my partner and ourselves, it feels like one big family. Nothing is too much trouble for all of the staff to do. So a big
thank you to every member of staff.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for this lovely review, very much appreciated.


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Review from Rebakah J (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received in just her first six weeks has been second to none. They have helped her settle, nursed her when poorly, reassured her, made her laugh, look beautiful, and most of all feel safe. She is so happy and thriving, Nothing is too much trouble for the lovely staff, including
organising special meal for my mum, my family and I. Kindness just pours out of everybody! Nothing compares to the professionalism, kindness and family atmosphere at Hastings Court.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your kind words. Reviews are always very much appreciated.


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Review from S C (Son of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad spent 10 terrible weeks in hospital and it was such a relief for the whole family when he was welcomed into the 'oasis' of Hastings Court. I was struck by the professionalism of the management team, nursing staff, and care workers, all of whom have done their utmost to help Dad who is settling
in well. If you are searching for a home, I'd recommend you check out Hastings Court.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to write this review. It's very much appreciated.


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Review from Dilys C (Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with stay, excellent activities and care both myself and my sister live here.

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Review from D H (Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came here I couldn't walk but with help and encouragement, I can now walk with a 4 wheel walker. I also suffered from depression but carers encouraged me to get up, should and start living again. I would recommend it to anyone I know.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to complete this review. Your feedback is very much appreciated.


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Review from John H (Respite Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Three days after a complete knee replacement, I arrived at Hastings Court to start a long period of discovery. The nursing staff took good care of the supply of my pain killers. Exercises were done under the direction of a physiotherapist at the hospital. Life at Hastings Court was made enjoyable with
a comfortable bed, good food and a variety of entertainment. The friendly but professional behaviour of all the staff was a great help to one on my path to recovery. Thank you.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review - it is very much appreciated.


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Review from Peter (Son of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my mum's second stay at Hastings Court, for respite care pre and post a hip replacement operation. We are so glad that we found Hastings Court as it was such a wonderful, clean, very warm and caring, and safe place for mum to have stayed during this difficult time for her. The facilities are
lovely, the food is excellent and the management and staff are all amazing. There are also so many great added extras from the hairdressing to the varied and interesting entertainments and events. We would most certainly recommend Hastings Court and our sincere thanks to everyone there for the care given to our mum.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review, it's very much appreciated.


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Review from Susan M (Daughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was taken to Hastings Court for respite care in January. We have been very impressed with the love and care she has received. The staff are all brilliant and all very kind. Even when in lock down they could not do enough to keep us informed and speak to Mum by phone.
I would definitely recommend
Hastings Court, it feels warm and safe and the food is excellent. There is even a hairdressers and chiropodist available and lots of events to entertain the residents.

Reply from Kaye Giles, Manager at Hastings Court

Thank you Susan. It's a pleasure to have your mum here with us.


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Review from Donna H (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks and gratitude for the wonderful care given to my dad by all staff and management. Very person-centred, caring and respectful. Also, the kindness and empathy shown to myself at a difficult time by all staff both in the reception area and on my dad's floor. I feel confident
and reassured that my dad is having the best possible care and support.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your feedback. I will share your review with the team.


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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Hastings Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Hastings Court is calculated as follows: ( (371 Excellents x 5) + (15 Goods x 4) ) ÷ 386 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hastings Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (5)

Kaye

Kaye Giles

Job Title: General Manager

Joined: 2015

My first job in the care sector started 30 years ago and despite exploring other career choices I have always returned to doing what I love the most. I have been part of the Hastings Court family since 2015 and I feel extremely proud to be a member of the management team in such a fabulous home.


I feel incredibly passionate about our residents receiving the best possible care during their time with us and all of our team members go above and beyond every day to ensure that this happens.


Seeing our residents doing the things that they love is such a treat for us all, from days out fishing, trips to the theatre or just a walk around the Old Town browsing through the antique shops, it’s sometimes the little things that count the most.


Ricky

Ricky Galloway

Job Title: Maintenance Manager for Hastings Court and Senior Maintencance Manager for Oakland Care

Joined: 2014

My job is so varied and that's what I love about it! I support not only the home in general with all aspects of home care, plumbing, décor etc but help residents and their families to personalise their rooms.
Lately, I have been very involved with the commissioning of a new Oakland care home, whilst my very capable assistant, George, looks after Hastings Court.
I count myself as being so lucky to work in an environment where we are all one big family.


Siobhan

Siobhan Rowles

Job Title: Client Relations Manager

Joined: 2018

I joined Hastings Court in 2018 and have been in my post as Client Relations Manager since March having progressed from Business Administrator. I thoroughly enjoy my role in meeting new residents and their loved ones and arranging admissions into our beautiful home.


I assist in managing the home, in particular, our activities, housekeeping and kitchen departments to ensure our residents benefit from a holistic approach to social and mental care at Hastings Court.


I feel passionate and privileged to be able to help potential residents choose to live at Hastings Court and supporting residents and families through this next step in their journey.


Michelle

Michelle Walker

Job Title: Training Manager

Joined: 2013

Hi, I’ve been in this post now for six months and I enjoy my job so much. All new employees are trained by me before they begin their roles at Hastings Court and I make sure that all existing staff are kept well up to date with all necessary training. I have worked here for 5 year, previously as a Night Manager, and have seen the home grow from strength to strength. I am so proud of being part of a team that promotes professionalism to give the best care for all our residents.


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Andy Buss

Job Title: Head Chef

Joined: 2022

HI I am Graham and i have been with Hastings Court for over 6 months. I am thoroughly enjoying my job working with the residents in the home running the kitchen and making delicious food every day.