Hastings Court

314 The Ridge, Hastings TN34 2RA
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10 158 Reviews
  • Hastings Court, Hastings
Hastings Court is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a homely and comfortable setting.

Hastings Court care home has 80 individual, private en-suite rooms. Facilities include a bar and bistro area, a full-screen cinema room, hairdressing salon, beauty salon, multiple day lounges and a courtyard garden.

Hasting Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Hastings Court is part of Oakland Care.

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Care Provided by Hastings Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kaye Giles (General Manager)
  • Admission Criteria
    • Depending on pre-assessment
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hastings Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,605
    • Self-Funded Residential Dementia Care from £1,766
    • Self-Funded Nursing Care from £1,819

  • (These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.) All of our fees are fully inclusive and based on Individual Care needs. To discuss further please contact us.
  • (these prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime


  • Parking

  • Own Car Park


Hastings Court Reviews (158)

Total of 158, showing 81-100
10

Hastings Court has a Review Score of 10 (9.961) out of 10, based on 33 reviews in the last 2 years. Over all time Hastings Court has 158 reviews.

Overall Experience

  • 147
  • 10
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Date Published

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Review from Paul S (Son of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very high regard for the staff and service provided in Hastings Court and would not hesitate to recommend it. The activities staff work very hard to keep the residents occupied and entertained.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you very much for your review it is appreciated. I will forward your feedback to our teams.


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Review from K D (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums words: I feel safe here, everyone here is so welcoming and kind. I can come and go as I please; food is lovely.


Family: There is a reason why were are paying for Mum to stay here! Best home in the area, all staff smiling and can't do enough to help. My son loves the free banana milkshake! Personal

touches all round: Fabulous place.

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Review from D L (Resident) assisted by family/friend published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident since November 2019. The care I have received has been exemplary. The care home is a new build boundary, so it is well equipped and spacious. The activities team arrange all kinds of events to ensure the residents social needs are met. I thoroughly recommend Hastings Court care
home.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review. I will share your feedback with the team.


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Review from Granville B (Respite Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I could not fault the care I received in my short respite stay. Quite impressive. Obviously I was in much pain with my knee replacement and effects from tablets so I could not enjoy all your facilities. But what I saw on my walks on my crutches along the corridor, I could see how lovely it all looked.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review. I will pass your feedback to our team.


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Review from S C (Friend of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an experienced carer, I have working in many Homes but have never been in such a lovely place. Nothing is too much bother, everyone is nice and caring. Surroundings are homely and relaxing. Well done to all who work here it is amazing.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you, your feedback is very valuable to us. I will pass your lovely feedback to our team


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Review from M H (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to express our heartfelt thanks, for a wonderful Christmas Day, for our Dad and his family.
The staff went over and above to make the day really special, and the Christmas lunch was delicious.
It was so kind of so many of the staff team, to work on Christmas Day to make it so lovely
for the residents.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you so much for your lovely comments. I will pass your feedback onto the teams.


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Review from Carol M (Friend of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came unexpectedly to see one of the residents, and I can honestly say I haven't seen him so happy for a long time. He told me the care provided and the friendliness of the staff were all excellent. From what I saw (and I used to work for solicitors so have seen many residential homes) this home is
well run and provides a happy, relaxed atmosphere.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you very much for your kind review. I will pass your comments to our team.


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Review from D A (Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended. Loving care, clean room and good variety of food. Staff go out of their way to please. In the bistro more savouries and fruit selection.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely feedback. I will share your views with the staff.


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Review from F W (Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. Staff are excellent.

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Review from B P (Husband of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife moved in a couple of months ago, we as a family have been impressed with the whole package of care, facilities and activities shared by everyone at Hastings Court. My wife settled in straight away and seems very much at home. Thank you to everyone for the support and care offered to noth
my wife and myself.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you very much for your lovely feedback. It is always nice to share positive reviews with our team.


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Review from J S (Partner of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way possible.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you so much for your lovely review and I will share your feedback with all the staff.


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Review from Corrine H (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know how to express my gratitude to all staff at Hastings Court. I could have two weeks respite care from my elderly parents and go away on holiday knowing they had the best care imaginable in a home from home experience. They thought they were in a 5-star hotel!! Every care in detail is given
to the decor, nursing and day to day care and the kindness throughout. The loving goodbyes they were given when they left were so considerate and I know my parents would happily return in the future.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your wonderful feedback. What lovely comments to share with the team.


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Review from Jack H (Son-in-law of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went into Hastings Court for respite in February and decided to stay as a permanent resident in May. We now all feel part of a large family with the staff and other residents. It has a really good feel about it and I go most days, sometimes twice a day, and I have observed the staff
to see how they are when they're with the residents and I can honestly say they are spot on. They have meetings most days to see how new residents are settling in and how residents that have been there long term are doing. The night staff go round hourly to check all the residents are safe and well. Just knowing that my mother in law is safe, happy and well looked after 24/7 has taken a huge amount of stress of all the family and we can't recommend the staff and Hastings Court highly enough.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you so much for your feedback as it is very important to us that the staff are recognised for all their hard work and dedication.


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Review from John W (Respite Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has a real buzz about it.
They looked after me really well during my stay earlier in the month.
They laid on some great entertainment in the downstairs area with singers and music and some lovely cakes.
I would really recommend them for their friendly and caring environment.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your feedback.


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Review from Geraldine S (Friend of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent throughout.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review, it is important to us.


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Review from K B (Son of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Hastings Court from hospital in a very serious condition and we were told it was for end of life care.
Within three to four weeks, the wonderful staff had improved his condition to such a degree that they were able to transfer him from the nursing floor to the dementia
floor.
We have our father back and chatting to us in his own way and making jokes and playing his mouth organ. It makes us happy to see him like this. The staff genuinely care about the residents and we cannot praise them highly enough for their kindness and dedication.
The home itself is kept clean to a high standard and is comfortable and lovely.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely feedback. I will share your kind words with the staff.


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Review from B H (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I viewed several care homes before Hastings Court but as soon as I walked in I felt that this was the place for my Mum. We call it 'The hotel' because it is like a 5-star hotel in every way. Nothing is scrimped on and the family are supported as well as the resident. I cannot say enough good things
about the staff, the rooms, the facilities and activities. Our family is so relieved that Mum is now safe, content and so well looked after.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your kind feedback.


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Review from Doreen W (Daughter of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with caring staff and facilities at Hastings Court. My mother's health has improved more than I thought possible, for which I thank her carers so much.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review. It is always nice to hear good feedback


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Review from Richard D (Husband of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was very well cared for during 3 weeks for respite. The staff were attentive, respectful and loving so that my wife felt generally at ease. She always looked forward to returning home and her mental condition seemed to be markedly improved by the end of her stay. Many thanks.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your feedback.


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Review from J S (Partner of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home with lovely staff. The home is beautifully presented with themed decorations, a cinema room and relaxing reception area. It does not feel like a care home.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely feedback.


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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Hastings Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Hastings Court is calculated as follows: ( (371 Excellents x 5) + (15 Goods x 4) ) ÷ 386 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hastings Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (5)

Kaye

Kaye Giles

Job Title: General Manager

Joined: 2015

My first job in the care sector started 30 years ago and despite exploring other career choices I have always returned to doing what I love the most. I have been part of the Hastings Court family since 2015 and I feel extremely proud to be a member of the management team in such a fabulous home.


I feel incredibly passionate about our residents receiving the best possible care during their time with us and all of our team members go above and beyond every day to ensure that this happens.


Seeing our residents doing the things that they love is such a treat for us all, from days out fishing, trips to the theatre or just a walk around the Old Town browsing through the antique shops, it’s sometimes the little things that count the most.


Ricky

Ricky Galloway

Job Title: Maintenance Manager for Hastings Court and Senior Maintencance Manager for Oakland Care

Joined: 2014

My job is so varied and that's what I love about it! I support not only the home in general with all aspects of home care, plumbing, décor etc but help residents and their families to personalise their rooms.
Lately, I have been very involved with the commissioning of a new Oakland care home, whilst my very capable assistant, George, looks after Hastings Court.
I count myself as being so lucky to work in an environment where we are all one big family.


Siobhan

Siobhan Rowles

Job Title: Client Relations Manager

Joined: 2018

I joined Hastings Court in 2018 and have been in my post as Client Relations Manager since March having progressed from Business Administrator. I thoroughly enjoy my role in meeting new residents and their loved ones and arranging admissions into our beautiful home.


I assist in managing the home, in particular, our activities, housekeeping and kitchen departments to ensure our residents benefit from a holistic approach to social and mental care at Hastings Court.


I feel passionate and privileged to be able to help potential residents choose to live at Hastings Court and supporting residents and families through this next step in their journey.


Michelle

Michelle Walker

Job Title: Training Manager

Joined: 2013

Hi, I’ve been in this post now for six months and I enjoy my job so much. All new employees are trained by me before they begin their roles at Hastings Court and I make sure that all existing staff are kept well up to date with all necessary training. I have worked here for 5 year, previously as a Night Manager, and have seen the home grow from strength to strength. I am so proud of being part of a team that promotes professionalism to give the best care for all our residents.


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Andy Buss

Job Title: Head Chef

Joined: 2022

HI I am Graham and i have been with Hastings Court for over 6 months. I am thoroughly enjoying my job working with the residents in the home running the kitchen and making delicious food every day.