(These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.) All of our fees are fully inclusive and based on Individual Care needs. To discuss further please contact us.
Anytime
Own Car Park
Hastings Court has a Review Score of 10 (9.961) out of 10, based on 33 reviews in the last 2 years. Over all time Hastings Court has 158 reviews.
Review from R T (Godson of Resident) published on 30 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Georgina Gamble, Manager at Hastings Court
Thank you for your lovely review. We really appreciate your feedback.
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Review from Malcom H (Resident) published on 24 April 2018
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5.0 out of 5
It is so much more than I expected. I shall tell all my friends etc
Reply from Georgina Gamble, Manager at Hastings Court
Thank you, we are glad you enjoyed your stay with us. We are all missing your home made bread.
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Review from L J (Daughter of Resident) published on 24 April 2018
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Overall Experience
5.0 out of 5
Reply from Georgina Gamble, Manager at Hastings Court
Thank you, it is always nice to get positive feedback. I will pass on your views to the team.
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Review from Clare B (Resident) published on 23 April 2018
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Overall Experience
5.0 out of 5
Reply from Georgina Gamble, Manager at Hastings Court
Thank you for your kind review.
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Review from J A M (Respite Resident) published on 23 April 2018
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Overall Experience
5.0 out of 5
Reply from Georgina Gamble, Manager at Hastings Court
Thank you for your kind review.
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Review from Margaret B (Relative of Resident) published on 22 February 2018
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Overall Experience
5.0 out of 5
Reply from Georgina Gamble, Registered Manager at Hastings Court
Thank you for your lovely comments. I will share this with the staff and I am sure that they will really appreciate your positive feedback.
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Review from Marjorie R (Wife of Resident) published on 29 January 2018
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Overall Experience
4.0 out of 5
Reply from Georgina Gamble, Registered Manager at Hastings Court
We really value your feedback, thank you.
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Review from Stephen B (Son-in-law of Resident) published on 15 January 2018
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Overall Experience
5.0 out of 5
Reply from Georgina Gamble, Registered Manager at Hastings Court
Thank you for your feedback Stephen, we are pleased to have been able to ease your worries.
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Review from Tom R (Son-in-law of Resident) published on 15 January 2018
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Overall Experience
5.0 out of 5
Reply from Georgina Gamble, Registered Manager at Hastings Court
Thank you for your feedback, we will share your views with our staff who will really appreciate your comments.
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Review from A S (Daughter of Resident) published on 15 January 2018
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Overall Experience
5.0 out of 5
Reply from Georgina Gamble, Registered Manager at Hastings Court
Thank you for your feedback, comments like these make our day.
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Review from B H (Grandson of Resident) published on 20 December 2017
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Overall Experience
5.0 out of 5
Reply from Georgina Gamble, Registered Manager at Hastings Court
Thank you for your review, we are always happy with positive feedback and will pass this onto the team.
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Review from Stanley B (Husband of Resident) published on 7 November 2017
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Overall Experience
5.0 out of 5
Reply from Georgina Gamble, Registered Manager at Hastings Court
Thank you Stanley, hope to see you both soon at some of our events.
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Review from Lynda J (Wife of Resident) published on 7 November 2017
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5.0 out of 5
We decided to give it another shot when I needed respite due to having a knee replacement. I can honestly say that everything about Hastings Court has made a remarkable change for the
Many thanks.
Reply from Georgina Gamble, Registered Manager at Hastings Court
Thank you Lynda, we really appreciate your lovely comments.
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Review from Lynn G (Brother of Resident) published on 31 October 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Georgina Gamble, Registered Manager at Hastings Court
Thank you Lynn, what a lovely review. It's very much appreciated
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Review from Ian Y (Son of Resident) published on 25 September 2017
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Overall Experience
4.0 out of 5
Reply from Georgina Gamble, Registered Manager at Hastings Court
Thank you Ian for your feedback.
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Review from Claire B (Daughter of Resident) published on 19 September 2017
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5.0 out of 5
I rang them immediately and they couldn't do enough to help. They made us so welcome and settled my mum in giving
Reply from Georgina Gamble, Registered Manager at Hastings Court
Thank you Claire. It was a pleasure to look after your father, and more recently, your mother. We are always willing to admit at short notice if we can and we were delighted that we were able to on this occasion.
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Review from Terry L (Husband of Resident) published on 13 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Georgina Gamble, Registered Manager at Hastings Court
Thank you, Terry, we loved the photos.
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Review from Emma L (Relative of Resident) published on 13 September 2017
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Overall Experience
4.0 out of 5
Reply from Georgina Gamble, Registered Manager at Hastings Court
Thank you so much, the whole team have worked so hard and it is nice to be recognised.
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Review from David M (Friend of Resident) published on 11 September 2017
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Overall Experience
5.0 out of 5
Reply from Georgina Gamble, Registered Manager at Hastings Court
Thank you for your kind words.
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Review from Philip C (Nephew of Resident) published on 21 August 2017
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Overall Experience
5.0 out of 5
The Bistro is a wonderful respite area to have some quiet time during any visits, particularly if a loved resident is having a difficult day.
The staff work very hard and long shifts. Despite this, they were always cheerful and would go the extra mile for my aunt, who could be quite stubborn as regards what she would eat and drink. Ratio of staff to patients was occasionally low, however these were rare occurrences and management were open to ideas put forward for how such situations could be dealt with to maximise care giving for residents at these times.
I think our English Springer Spaniels became more well known than us!
Reply from Georgina Gamble, Registered Manager at Hastings Court
Thank you Philip, of course we will miss you but you are right, your dogs more so! You are always welcome.
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The Review Score of 10 (9.961) out of 10 for Hastings Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.961 for Hastings Court is calculated as follows: ( (371 Excellents x 5) + (15 Goods x 4) ) ÷ 386 Ratings = 4.961
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hastings Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Jun 2022
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Job Title: General Manager
Joined: 2015
My first job in the care sector started 30 years ago and despite exploring other career choices I have always returned to doing what I love the most. I have been part of the Hastings Court family since 2015 and I feel extremely proud to be a member of the management team in such a fabulous home.
I feel incredibly passionate about our residents receiving the best possible care during their time with us and all of our team members go above and beyond every day to ensure that this happens.
Seeing our residents doing the things that they love is such a treat for us all, from days out fishing, trips to the theatre or just a walk around the Old Town browsing through the antique shops, it’s sometimes the little things that count the most.
Job Title: Maintenance Manager for Hastings Court and Senior Maintencance Manager for Oakland Care
Joined: 2014
My job is so varied and that's what I love about it! I support not only the home in general with all aspects of home care, plumbing, décor etc but help residents and their families to personalise their rooms.
Lately, I have been very involved with the commissioning of a new Oakland care home, whilst my very capable assistant, George, looks after Hastings Court.
I count myself as being so lucky to work in an environment where we are all one big family.
Job Title: Client Relations Manager
Joined: 2018
I joined Hastings Court in 2018 and have been in my post as Client Relations Manager since March having progressed from Business Administrator. I thoroughly enjoy my role in meeting new residents and their loved ones and arranging admissions into our beautiful home.
I assist in managing the home, in particular, our activities, housekeeping and kitchen departments to ensure our residents benefit from a holistic approach to social and mental care at Hastings Court.
I feel passionate and privileged to be able to help potential residents choose to live at Hastings Court and supporting residents and families through this next step in their journey.
Job Title: Training Manager
Joined: 2013
Hi, I’ve been in this post now for six months and I enjoy my job so much. All new employees are trained by me before they begin their roles at Hastings Court and I make sure that all existing staff are kept well up to date with all necessary training. I have worked here for 5 year, previously as a Night Manager, and have seen the home grow from strength to strength. I am so proud of being part of a team that promotes professionalism to give the best care for all our residents.
Job Title: Head Chef
Joined: 2022
HI I am Graham and i have been with Hastings Court for over 6 months. I am thoroughly enjoying my job working with the residents in the home running the kitchen and making delicious food every day.
