Respite Offer - 14 days for the price of 10
Extensive Car Parking available
Rutherglen Care Home has a Review Score of 9.1 (9.119) out of 10, based on 18 reviews in the last 2 years. Over all time Rutherglen Care Home has 80 reviews.
Review from R C (Daughter of Resident) published on 31 January 2025
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Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home
Thank you very much for your wonderful review. Best wishes.
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Review from J L (Daughter of Resident) published on 7 November 2024
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Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home
Thank you very much for your review and for sharing your positive experience at Rutherglen Care Home. Best wishes.
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Review from M C (Daughter of Resident) published on 6 November 2024
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Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home
Thank you very much for your review and feedback and for your compliments about the staff. This feedback is very important to us as we strive to maintain very high standards throughout. Best wishes.
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Review from Katrina M (Daughter of Resident) published on 7 October 2024
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Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home
Thank you very much for your review and for your high ratings it is much appreciated by the team. Best wishes.
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Review from Martin H (Son of Resident) published on 27 August 2024
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Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home
Thank you very much for your kind words and high ratings. Best wishes.
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Review from William L (Son of Resident) published on 5 August 2024
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Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home
Thank you very much for your review. We are delighted that you are so happy with the care provided for your mum, and we will pass on your kind comments to the team. Best wishes.
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Review from Carol Y (Daughter of Resident) published on 5 August 2024
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Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home
Thank you so much for your review and for the lovely comments about our staff team. It is very pleasing to hear that you are so happy with the care provided for your mother at Rutherglen Care Home. Best wishes.
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Review from C M (Granddaughter of Resident) published on 24 July 2024
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Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home
Great to hear that your gran has settled so well at Rutherglen Care Home. Thank you for your kind words about the staff team and homely atmosphere. We send our very best wishes to you and the family.
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Review from J M (Daughter of Resident) published on 24 July 2024
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Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home
Thank you very much for your review. We are pleased to be able to help make you and the family feel reassured and comfortable during your mother's stay with us. We will pass on your kind comments to the team. Best wishes.
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Review from J D (Son of Resident) published on 16 July 2024
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Review from J M (Sister of Resident) published on 23 April 2024
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Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home
Thank you very much for your review and recommendation.
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Review from K L (Son of Resident) published on 15 January 2024
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Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home
Thank you very much for your review and we send our very best wishes to you, your father and the whole family. It was an honour for the team at Rutherglen to care for your dear mother. Reassuring to know that we were able to help during a difficult time.
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Review from A D (Daughter of Resident) published on 5 December 2023
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Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home
Thank you so much for your review and high rating for Rutherglen Care Home. Best wishes.
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Review from Maragret K (Daughter of Resident) published on 9 October 2023
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Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home
Thank you very much for your review and high praise. It is a privilege to care for your dear mum at Rutherglen Care Home and we are delighted that she has settled so well and feels at home. We will pass on your kind comments to the team. Best wishes.
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Review from Agnes J (Sister of Resident) published on 19 July 2023
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Reply from Nitya Kanoria, Digital Marketing Manager at Rutherglen Care Home
Thank you for your 5-star review. We are happy to know that you are satisfied with the care that your brother has been receiving and that there is an open stream of communication. Your feedback means a lot to us, and we will continue to ensure the well-being of your brother. Kind regards.
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Review from Sharon C (Daughter of Resident) published on 17 July 2023
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Reply from Nitya Kanoria, Digital Marketing Manager at Rutherglen Care Home
Thank you for the great review. We appreciate your kind words about our staff and their excellent care for your dad. We're glad to hear he is happy and well taken care of. Your feedback means a lot to us and we're grateful for your support. Kind Regards.
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Review from G M (Daughter of Resident) published on 17 July 2023
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Reply from Nitya Kanoria, Digital Marketing Manager at Rutherglen Care Home
Thank you for your review and five star rating of our care home. At Advinia, we value compassionate care and we are glad to know that the staff are doing their best to uphold our commitment to you. Kind Regards.
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Review from Stewart M (Son of Resident) published on 21 May 2023
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Reply from Paul Lawson, National Sales Manager at Rutherglen Care Home
Hello Stewart and thank you very much for your review and feedback. Sorry to hear about your mother's rings going missing and as a matter of course we always now recommend to families upon admission to keep precious jewellery locked up somewhere safe and rather just use costume jewellery instead. Whilst caring for residents living with dementia we always try our best to keep their belongings safe and secure but there may be occasions where residents themselves remove their jewellery and tuck it away somewhere or offer items to friends, who may also be residents to wear and they get lost that way. Please do get in touch with us via our main reception with a description or pictures of the items and we will conduct a further search of Woodside House in the hope of retrieving them. Thank you for your comments about the staff and we now have more permanent colleagues rather than using agency which has resulted in positive improvements. Best wishes to you and the family.
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Review from Michael W (Son of Resident) published on 26 July 2021
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Reply from Paul Lawson, Customer Service Manager at Rutherglen Care Home
Dear Michael, on behalf of the whole team, our deepest sympathies go to you and the rest of the family following the loss of your mother,
It was truly an honour and a privilege to host her 100th birthday celebrations in the Care Home, albeit under restrictions.
We really appreciate your kind comments and it is so lovely to hear that you were so pleased with the care your mum received during her final years. Best wishes to you.
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Review from Maureen C (Sister of Resident) published on 7 July 2021
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Reply from Julia Bentley, COO at Rutherglen Care Home
Thank you so much for your positive feedback. We are so proud of our colleagues for their ongoing commitment to excellent care for our residents. I am so pleased your sister had improved greatly and that she is much happier. I will ensure our colleagues are made aware of your comments, again thank you for taking the time to submit a review, this is greatly appreciated.
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The Review Score of 9.1 (9.119) out of 10 for Rutherglen Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.741 for Rutherglen Care Home is calculated as follows: ( (173 Excellents x 5) + (30 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 216 Ratings = 4.741
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.378 Points relating to the number of positive Reviews for Rutherglen Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 225 registered maximum number of service users is 45. 17 Positive Reviews ÷ 45 = 0.378
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Feb 2024
How well do we support people's wellbeing? |
Adequate
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How good is our leadership? |
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How good is our staff team? |
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How good is our setting? |
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How well is care and support planned? |
Adequate
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Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
"It's my great pleasure to be the home manager at Rutherglen. I'm a registered nurse (RMN) and have been in care settings since 1991 and been a care home manager for the past 20 years.
I've got 3 grown-up daughters, a dog called Peebles and a cat named Daisy. I bring a wealth of experience to the home. Feel free to pop in and say hello or stop for a chat."