Rutherglen Care Home

10 Rodger Drive, Rutherglen, Glasgow G73 3QZ
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9.1 80 Reviews
  • Rutherglen Care Home, Glasgow
Welcome to Rutherglen Care Home which has five individual Houses, each offering a warm and homely environment for residents. Care is offered to those with dementia, as well as residents requiring help with with nursing and respite needs.

This purpose-built care facility is situated in the Glasgow suburb of Rutherglen, next to Overtoun Park and a short walk away form the town centre. The home offers a high standard of accommodation and facilities to support a positive social atmosphere, with bright sun rooms, extensive landscaped gardens and bedrooms that can be personalised to individual taste.

Nurses are on duty in each House 24 hours a day, and are supported by an extensively trained Care Team who ensure that residents' personal care needs are met.

In terms of overall wellbeing, there is an extensive Activities Programme with Reminiscence Classes, Craft and Gardening Clubs and a variety of other activities tailored to residents individual interests and abilities. Strong community links are a priority, with local nursery schools and community groups visiting on a regular basis.

The Chef and his team use only fresh ingredients to make sure that each meal is packed with nutrients and is high in calorific value. Additional staff includes a large Housekeeping and Laundry team and a long established Maintenance and Gardening Department.

A warm invitation is issued for you to visit at your convenience.

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Care Provided by Rutherglen Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 225 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Iain Ballantyne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (225)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Rutherglen Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,450

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Rutherglen Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Extensive Car Parking available


Rutherglen Care Home Reviews (80)

Total of 80, showing 41-60
9.1

Rutherglen Care Home has a Review Score of 9.1 (9.119) out of 10, based on 18 reviews in the last 2 years. Over all time Rutherglen Care Home has 80 reviews.

Overall Experience

  • 61
  • 15
  • 4
  • 0
  • 0

Date Published

80
4
11
18
62

Review from M C (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my dad is receiving. All the Carers are very nice to my dad and both my brother and myself are happy he is in this unit.

Reply from Billy Thomson, Manager at Rutherglen Care Home

We try very hard to provide the very best support possible at Rutherglen Care Home. It often goes unnoticed. So it is with real gratitude that I say thank you for taking the time to complete this review. I will happily let all the staff know that their efforts are appreciated.


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Review from ELizabeth M (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from Alzheimer's disease. She became a resident in 2018 as she could no longer live by herself. As a family, we are so grateful our mum is at Beechwood House. Every single member of the staff has treated our mum with dignity and respect ensuring that mum is treated as an individual.
As a family, we are grateful to Beechwood for taking such wonderful care of our mum. Staff are also so kind and respectful to all our family as well. We can't thank them enough.

Reply from Billy Thomson, Manager at Rutherglen Care Home

Thank you so much for taking the time to write about your personal experiences at Rutherglen Care Home. I will make sure all the staff are aware of how much their efforts are appreciated.


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Review from John M (Son of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and employees all very good and professional, caring and empathetic.


Mum has been here 9 years.


Reply from Billy Thomson, Manager at Rutherglen Care Home

Many thanks for your kind words, our teams try hard in all circumstances to ensure we provide the best care and support possible, I will make sure that they are aware of your review.


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Review from M G (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very content in Beachwood, the staff are fantastic and very caring and show empathy when dealing with residents, they all deserve an award for their work. I cannot praise them enough.

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Review from Linda R (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is in the Woodburn Unit and is well cared for. Staff are key when there are changes or issues, this is reflected in my mum's behaviour and happiness. More people for arts and crafts and outings would be amazing. A need for IT capabilities would add so much, she is unable to use a mobile of her
own but for her, us and England based family to be able to email to her pictures etc would so very much help our communication.

Reply from Billy Thomson, Manager at Rutherglen Care Home

Many thanks for this positive review. I note your concerns regarding technology and am delighted to tell you that this an area which Advinia, our new owners, are also extremely interested in pursuing. We are lucky in that we already have a pretty good Wi-Fi system installed and we are now looking at what hardware would best suit to take advantage of new ideas.


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Review from Pauline H (Wife of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, from unit manager to nurses to the housekeeping staff, have been wonderful since our aunt came to stay. They are so attentive and kind to her. When visiting I see them work hard to make everyone happy.

Reply from Billy Thomson, Manager at Rutherglen Care Home

It is easy for the people who work here to feel occasionally underappreciated, it can be a hard job, but when you see such positive feedback from families, like yourself and our residents, it makes all the effort worthwhile. The people who work here choose this because they go home at night knowing that they have supported someone, made them laugh, or held their hand while they cried, not just a job, a vocation.


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Review from J T (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and ensure that my mother is happy, well looked after and secure. Cannot praise the staff highly enough. They are a very dedicated team.

Reply from Billy Thomson at Rutherglen Care Home

No matter how many meetings I have with staff, or how many times they are told by managers they are doing great, it is never as well received as it is when families and residents take the time and effort to praise them. Because of the dedication and commitment demonstrated on a daily basis by staff, I am proud to be part of their team. Many thanks.


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Review from Elizabeth D (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very happy with the care and attention my mother receives in Waverley House. All the staff are very friendly and approachable.

Reply from Billy Thomson at Rutherglen Care Home

Many thanks for taking the time to write this review. Staff are regularly recognised by their managers, but it so pleasing when relatives respond as you have. I will ensure that your kind words are passed on.


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Review from Monica L (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only moved into the home in October 2017 and not only has my mother positively responded to her new environment but my life has been totally transformed with all previous responsibilities being taken over to my satisfaction.

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Review from David Y (Husband of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with everything.

Reply from Billy Thomson, Manager at Rutherglen Care Home

Many thanks for your review, I share all these reviews at our team meetings in order that the staff can see that their efforts are recognised. Everyone from every department works really hard to make people's lives here as full and as happy as possible.


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Review from J A (Niece of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is well looked after. She is always clean and tidy. I am confident that she is being well cared for as I do not live nearby and only visit once a week. The staff are excellent, not only in the way they deal with my aunt but also in their care for me. They are always willing to answer any queries
I may have. They get to know relatives too and you feel part of what is going on.

Reply from Billy Thomson, Manager at Rutherglen Care Home

I am so pleased that you have taken the time to send this review, thank you. Visiting weekly still gives you some precious time with your aunt. We do try to involve all our visitors in the life of our home, looking for ideas or ways we could make living here even better. One of the best things about these reviews is the smiles from staff when they realise it is their caring attitude and approach which is being highlighted.


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Review from M T (Friend of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From all our past visits over many years, we visit our parishioners from the past as well as other residents. We find everyone very happy and content and we enjoy spending time and chatting about people they associated with in the past.


The whole atmosphere is wonderful and the staff treat all with

great respect and are very helpful and welcoming.

Reply from Billy Thomson, Manager at Rutherglen Care Home

When people come to live at Rutherglen Care Home, it is so important to keep up as much contact as possible with their family and friends. Your visits mean a great deal and we are proud of our continuing relationship with you and the positive impact it has on all the people you see. Many thanks again for your kind thoughts.


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Review from A V (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has now been in care for 8 months. We have only had one review when she entered at the beginning. It was excellent. I now feel that the standards are not the same. There are too many staff changes causing confusion for the residents and families. Members of my family have found medication
on the floors which I feel is unacceptable. We also have to ask staff to take my mother to the toilet.

Reply from Billy Thomson, Manager at Rutherglen Care Home

Firstly, thank you for this review, and although it saddens me to read it, I am glad you are able to express your views on behalf of your mum.
We strive very hard to provide high quality care and where we appear to fall short, we all take it very personally and will try our best to ensure we regain your confidence. I will personally investigate your concerns and contact you separately.


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Review from Wilma C (Wife of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfied with Care.
All care staff - excellent.

Reply from Billy Thomson, Manager at Rutherglen Care Home

Thanks for taking the time to write in. I will ensure that the staff are aware of your positive views. They really appreciate the recognition from families more so than colleagues, it means a lot.
Many thanks.


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Review from M R (Resident) assisted by family/friend published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a resident who has dementia and dysphasia, I was finding it hard to cope on my own at home, even with family support. Since coming to Rodger Park (Rutherglen) I've had problems fitting in but all the staff have been very helpful and supportive which has helped me to settle down. This is my home now
and I have accepted that but it has taken months to achieve but I believe I have reached that goal now.

Reply from Billy Thomson, Manager at Rutherglen Care Home

Many thanks for letting people know how your experience in a Care Home has been. There are so many examples in the media demonstrating bad support and care. For us at Rutherglen, it is a journey, not filled with dread, rather a place to live with compassion and laughter.


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Review from Marie O (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rutherglen Care Home is a very welcoming house with extremely friendly and caring staff. They are very approachable and understanding if questions need to be asked or clarified. Nothing is too much trouble.
The house itself is clean, welcoming and has a cosy atmosphere for all of the residents and
visitors alike.

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Review from C B (Niece of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has settled very well into this home. He is delighted with the overall care, the staff are delightful and no matter what he asks seems to be no bother, which in turn makes him very relaxed. He has not been involved in any activities as yet.

Reply from Billy Thomson, Home Manager at Rutherglen Care Home

Thank you so much for your kind words. I know staff are expected to be warm, welcoming and above all, caring, but it is nice when people take the time to say so.
Again, many thanks


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Review from Mary F (Wife of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care given to a very high standard. The staff show a very caring and helpful attitude and high commitment to duty at all times. The unit has a friendly, homely atmosphere where families visiting are always welcome.

Reply from Billy Thomson, Home Manager at Rutherglen Care Home

Dear Mary, thank you so much for your kind words.
It is testament to the caring attitude and support given by all our staff. I will share your review with the staff to let them know that their work is appreciated.
Kind regards


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Review from J R (Friend of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Was pleased my friend settled in very well. Staff were very approachable and did their best to make you feel welcome. I had no problem with asking for advice on my friend's illness and could talk to the doctor about his health and medication.

Reply from Billy Thomson, Home Manager at Rutherglen Care Home

Thank you so much for your review, I can tell you that it makes such a difference to the people who work tirelessly to support everyone who lives at Rutherglen Care Home. And this small recognition means a lot.
Kind regards


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Review from Andrew C (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Rodger Park (Rutherglen) staff. They are kind, polite and helpful and information regarding father stays up to date which is reassuring to the family. The family is happy with the care provided and would happily recommend the care home to anyone.

Reply from Billy Thomson, Home Manager at Rutherglen Care Home

Thanks so much for this Andrew, I have started to encourage our staff to read these reviews as it is the quality of support that they give which means so much when it is recognised by family and friends.
Kind Regards


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Current Review Score: 9.1 (9.119)

Overview of Review Score

The Review Score of 9.1 (9.119) out of 10 for Rutherglen Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Rutherglen Care Home is calculated as follows: ( (173 Excellents x 5) + (30 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 216 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.378 Points relating to the number of positive Reviews for Rutherglen Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 225 registered maximum number of service users is 45. 17 Positive Reviews ÷ 45 = 0.378

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 15 Feb 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Iain

Iain Ballantyne

Job Title: Home Manager

"It's my great pleasure to be the home manager at Rutherglen. I'm a registered nurse (RMN) and have been in care settings since 1991 and been a care home manager for the past 20 years.


I've got 3 grown-up daughters, a dog called Peebles and a cat named Daisy. I bring a wealth of experience to the home. Feel free to pop in and say hello or stop for a chat."