Rutherglen Care Home

10 Rodger Drive, Rutherglen, Glasgow G73 3QZ
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9.1 80 Reviews
  • Rutherglen Care Home, Glasgow
Welcome to Rutherglen Care Home which has five individual Houses, each offering a warm and homely environment for residents. Care is offered to those with dementia, as well as residents requiring help with with nursing and respite needs.

This purpose-built care facility is situated in the Glasgow suburb of Rutherglen, next to Overtoun Park and a short walk away form the town centre. The home offers a high standard of accommodation and facilities to support a positive social atmosphere, with bright sun rooms, extensive landscaped gardens and bedrooms that can be personalised to individual taste.

Nurses are on duty in each House 24 hours a day, and are supported by an extensively trained Care Team who ensure that residents' personal care needs are met.

In terms of overall wellbeing, there is an extensive Activities Programme with Reminiscence Classes, Craft and Gardening Clubs and a variety of other activities tailored to residents individual interests and abilities. Strong community links are a priority, with local nursery schools and community groups visiting on a regular basis.

The Chef and his team use only fresh ingredients to make sure that each meal is packed with nutrients and is high in calorific value. Additional staff includes a large Housekeeping and Laundry team and a long established Maintenance and Gardening Department.

A warm invitation is issued for you to visit at your convenience.

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Care Provided by Rutherglen Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 225 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Iain Ballantyne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (225)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Rutherglen Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,450

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Rutherglen Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Extensive Car Parking available


Rutherglen Care Home Reviews (80)

Total of 80, showing 61-80
9.1

Rutherglen Care Home has a Review Score of 9.1 (9.119) out of 10, based on 18 reviews in the last 2 years. Over all time Rutherglen Care Home has 80 reviews.

Overall Experience

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  • 15
  • 4
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80
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Review from Alexandra M (Granddaughter of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nonna is very happy in Melrose House. The staff are amazing and do everything they can to make her feel at home


Everything is there - lovely food and grounds and there is usually something going on to entertain her.


Reply from Billy Thomson, Home Manager at Rutherglen Care Home

Many thanks for your review, all our staff work tirelessly to ensure that the people who live at Rutherglen Care Home, receive the very best possible support. It is great that they can see from your review that we are getting things right.


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Review from Grant S (Son of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rutherglen has been a great help to all our family. Not only is Dad safe and well cared for, but we all are made to feel so welcome when we visit. The staff are very caring and react quickly if they or we are the slightest bit concerned about Dad's health.

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Review from Peter M (Friend of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home to see a friend of my late mother, and although she was a reluctant admission she is being looked after fantastically well. She has put on weight and her walking is much better. She has made some friends and is very fond of those who look after her.
I always enjoy going to see her
and am no longer worried about her welfare.

Reply from Billy Thomson, Home Manager at Rutherglen Care Home

We try very hard to provide the very best service possible to our residents and it is great that you have taken the time to write this review, Peter.
Many thanks.


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Review from M W (Sister of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending four months in hospital, where staff do not get him up, my brother moved into Rodgerpark. Within two days they had him up with clothes on and enjoying meals in the dining room. The following week he was walking with a zimmer. The week after that he was walking unaided.
Within a month
he was enjoying a trip to the coast (he has spent the last.... months housebound or in hospital) with the staff. Within two weeks he had put on nearly a stone in weight. The staff are very caring and helpful. Nothing phases them. They are also very welcoming to me and other visitors. He is enjoying himself and now looks on Rodgerpark as home. As far as I am concerned, the above is a miracle.

Reply from Emily Wilson, Customer Service Administrator at Rutherglen Care Home

Thank you so much for sharing such a lovely review with us, we really, really appreciate your feedback. I am so pleased to hear about your brother's progress, I am so happy he is making improvements. Thank you for all your kind words regarding the care home. I will share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from C K (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this because I come to visit a resident. I am actually very pleased with the attention she is receiving - when I come to visit the staff are so friendly and in the short time I have been coming I'm known to them all by name. The staff always ensure that the cleanliness is maintained and
I can make tea or coffee as I am visiting her in her own home. Altogether wonderful care home.

Reply from Jayne Duck, Customer Services Administrator at Rutherglen Care Home

Thank you for your review. It is good to know that you can feel like it is a home from home and everyone is friendly.


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Review from Mary D (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Melrose House has been wonderful, caring staff to all, made to feel welcome at all times. Dad looks much better and feels very safe.

Reply from Jayne Duck, Customer Services Administrator at Rutherglen Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from M T (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the care and attention given to my mother to be of a high standard. All staff are caring and considerate to the needs of the residents, giving a personal touch to all concerned.

Reply from Jayne Duck, Customer Services Administrator at Rutherglen Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Isabella P (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very clean and has a welcoming atmosphere to visitors. The staff are very caring towards the residents. Altogether a very pleasant environment.

Reply from Jayne Duck, Customer services administrator at Rutherglen Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Margaret C (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well cared for by very attentive staff who are all very fond of her. This has been the case for nearly ten years now.

Reply from Jayne Duck, Customer services administrator at Rutherglen Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Iain W (Son of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my dad is getting in this care home and I don't have any complaints. The staff are friendly and polite, they are never far away if needed.

Reply from Jayne Duck, Customer services administrator at Rutherglen Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Janette M (Wife of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with all the care and attention my husband gets.

Reply from Jayne Duck, Customer servieies administrator at Rutherglen Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from M P (Husband of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very understanding.

Reply from Rose Pickering, Customer Service Administrator at Rutherglen Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Marion J (Sister of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for 2 years and seems very happy here.

Reply from Rose Pickering, Customer Service Administrator at Rutherglen Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Joan G (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyed being able to join my mum to bring in the New Year.

Reply from Rose Pickering, Customer Service Administrator at Rutherglen Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from L M (Friend of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it's the best care home. Staff are so good at taking care of the residents.

Reply from Rose Pickering, Customer Service Administrator at Rutherglen Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Thomas S (Son of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased, mother is doing very well. She seems to be eating a lot better. There is lots of entertainment to keep her happy and the staff are very helpful.
Friendly and attentive and I could not ask for any better.
Personally, I wish I could stay here myself. 10 out of 10 Thank you.

Reply from Rose Pickering, Customer Service Administrator at Rutherglen Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J T (Sister of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

December was a lovely time in Rodgerpark. They decorated the lounge and hallway with beautiful Christmas baubles and a lovely twinkling Christmas tree.
The Christmas party was a fabulous afternoon, we had nice food, drinks and great music and dancing. My brother won a few prizes in the raffle which
delighted him. Everyone enjoyed the party. Many thanks to all the staff for making Christmas a special time.

Reply from Rose Pickering, Customer Service Administrator at Rutherglen Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jackie M (Daughter of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always on hand to help with any queries I have. My dad gets treated with respect and the care required for his needs. If there are any concerns regarding my dad, I'm contacted by telephone. Our family were very apprehensive about taking dad from his own home but he has settled in extremely
well

Reply from Rose Pickering, Customer Service Administrator at Rutherglen Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Linda M (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been well cared for and fed. Having the care and attention has improved my relatives quality and quantity of life. If all palliative care homes had the same structure of management then other ill elderly people would be happy and not afraid of going into care.


Anything I have asked

as regards my relative has been answered or dealt with quickly and efficiently. The staff needs more "hands" at meal times and toilet times as these are the busiest and everything "needs" at the same time.

Reply from Rachel Elliott, Custopmer Service Administrator at Rutherglen Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Sandra H (Daughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad's personal care with staff has been good he has also got great relationships with some of the staff they have learnt his needs quickly. Although had problems in the past with some issues we feel after having meeting with everyone these seem to have been resolved. We have got a great relationship
with most of the staff and they are always willing to help with any issues that we have. Dad joins in any activities when he is well enough to do so and as a family we enjoy these times with dad.

Reply from Rose Pickering, Customer Service Administrator at Rutherglen Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Current Review Score: 9.1 (9.119)

Overview of Review Score

The Review Score of 9.1 (9.119) out of 10 for Rutherglen Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Rutherglen Care Home is calculated as follows: ( (173 Excellents x 5) + (30 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 216 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.378 Points relating to the number of positive Reviews for Rutherglen Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 225 registered maximum number of service users is 45. 17 Positive Reviews ÷ 45 = 0.378

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 15 Feb 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Iain

Iain Ballantyne

Job Title: Home Manager

"It's my great pleasure to be the home manager at Rutherglen. I'm a registered nurse (RMN) and have been in care settings since 1991 and been a care home manager for the past 20 years.


I've got 3 grown-up daughters, a dog called Peebles and a cat named Daisy. I bring a wealth of experience to the home. Feel free to pop in and say hello or stop for a chat."