Acorn Lodge Care Centre

15 Atherden Road, Hackney, London E5 0QP
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8.5 32 Reviews
  • Acorn Lodge Care Centre, London
Acorn Lodge has been built specifically to meet the needs of residents with nursing care needs and those seeking residential, palliative and respite care.

Each bedroom has en-suite facilities and can be decorated with a resident’s favourite personal belongings to make them feel comfortable and at home.

The home has a dedicated chef who ensures healthy and nutritional food is prepared and served for each resident every day. If a resident has special nutritional needs, the chef will make sure there is a menu that is suitable for them.

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Care Provided by Acorn Lodge Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 101 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diane Jureidin (Manager)
  • Admission Criteria
    • ALL REFERRALS WELCOME
    • Ages 65+
  • Room Information
    • Single Rooms (101)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Currently on Local Authority Lockdown
    But ordinarily pre-booked garden visits at social distance facilitated as well as pre-booked zoom video meetings and family meet up.


  • Parking

  • Private Car Park


Acorn Lodge Care Centre Reviews (32)

Total of 32, showing 1-20
8.5

Acorn Lodge Care Centre has a Review Score of 8.5 (8.545) out of 10, based on 5 reviews in the last 2 years. Over all time Acorn Lodge Care Centre has 32 reviews.

Overall Experience

  • 28
  • 4
  • 0
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Date Published

32
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2
5
27

Review from I J (Relative of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the first viewing, I was very impressed with the place.
The office staff were very helpful and supportive and always ready to help.
Compared to her previous care home in Enfield, where there was no improvement in her health and her disability is worse. She would be in tears sometimes when we visited.
Acorns
Lodge Care Home care workers are friendly and caring, I can see the difference on my aunt's face, she smiles. She's starting to say a few words.
Now when I ask her if she like this place, she said yes.
This is an amazing care home.

Reply from Julie Cornish, Administrative Manager at Acorn Lodge Care Centre

I'm so glad you hear of your positive experience with Acorn Lodge Many Thanks for the feedback, I'll pass this onto the staff


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Review from Ian B (Son of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was with you for a short time but the care we experienced was very good.

Reply from Julie Lisa Cornish, Administrative Manager at Acorn Lodge Care Centre

Thank-you so much for the feedback, although it was just a short time, it meant so much to us to give peace to your family in the last couple of weeks of your loved ones life.


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Review from A E (Nephew of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

'Beautiful hearts and happy atmosphere'. Kind-hearted, hard-working staff and carers. Easy to talk to, understanding and caring. Thank you for caring for my uncle. Especially his last days. You have all been so great in every aspect in the 6 years of his stay at Acorn Lodge. Thank you all.

Reply from Kate Witham, Administrator at Acorn Lodge Care Centre

Thank you so much for your kind words, we all miss your uncle very much. I will pass on your kind words to all the staff at Acorn Lodge.


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Review from Michael S (Son of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was well looked after and was informed promptly at all times when things were not good with his health. The home was clean and the staff was always polite and acted swiftly with any concerns relayed to them.

Reply from Julie Cornish, Administrative Manager at Acorn Lodge Care Centre

Thank you for your kind words, Michael, it means a lot to Acorn Lodge Care Home and all our staff.


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Review from V C (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely thankful to the staff at Acorn Lodge who cared for our dad. All the staff took great care of Dad and supported us throughout the whole process. Everyone took the time to know us as a family in order to provide support to our dad. The staff were very knowledgeable and caring and we couldn't
have asked for a better care home placement for our dad. Thank you.

Reply from Kate Witham, Administrator at Acorn Lodge Care Centre

Thank you for the lovely kind words, it was a pleasure looking after your dad. I will pass them on to the whole team.


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Review from Rachael S (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care for my mum from all the staff at Acorn Lodge. My mum came in during lockdown, which could have been so difficult, but she was made to feel at home straight away even under lockdown circumstances. As my mum's illness progressed the staff were sensitive to her changing needs and
helped her maintain her dignity right up until the end. I'm moved to tears when I think of the kindness shown to my mum, from all the staff but a special thank you to 2 members of staff in particular who were there at the end. My sister and I are so grateful to you all.

Reply from Julie Lisa Cornish, Administrative Manager at Acorn Lodge Care Centre

Thank you so much, so lovely to hear that your experience was so positive.


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Review from Janie E (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only at Acorn Lodge Care Centre for a short time, but the staff made her happy during this time until she passed away. All the staff, without exception, were so kind and caring, towards Mum and the rest of the family, and it was a great relief to know that Mum was receiving 24/7 care from such
lovely people. I would not hesitate to recommend this nursing home, especially for people suffering with dementia - the staff are highly trained, and seemed to have a solution for any problem. Thank you so much for taking care of Mum, and for your support on that last day.

Reply from Julie Cornish, Administrative Manager at Acorn Lodge Care Centre

Ah, thank you, Janie, such kind words. I'll pass them on to the whole team, Mum is sorely missed at Acorn Lodge.


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Review from Cynthia J (Daughter of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly amazing place of care! Every single member of staff at Acorn Lodge was responsible for making the last two years of my mother's life some of the happiest and safest. Mum came during the lockdown, the transition could have been extremely traumatic for her but the care support and love shown towards
her during a time when I could not see her meant that there was no trauma only a real sense of safety and calm. In my absence, the staff at Acorn Lodge became her family, they cared for her tirelessly and lovingly and I will forever be grateful. She was treated with the utmost respect; despite her declining health, they enabled her to maintain her dignity and her best interest was always at the heart of every decision made about her care. Knowing that she was cared for in such a beautiful way afforded me the peace of mind needed. What they do at Acorn Lodge cannot simply be defined as just care it's far more than that. From the depths of my heart Acorn Lodge, thank you.

Reply from Julie Cornish, Administrative Manager at Acorn Lodge Care Centre

Cynthia, what can we say, these words are truly lovely and heartfelt, it means a lot to us. Thank you for your kind words, you have bought tears to our eyes this morning, privileged to care for our old people and the pleasure is all ours.


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Review from Ken L (Son of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Acorn Lodge made my mother's last two months very comfortable. The care they gave her was extremely good. They also made visitors welcome. Over the Jubilee weekend they laid on a party for the residents and invited relatives and friends to attend as well. I would highly recommend this Care
Home.

Reply from Julie Cornish, Administrative Manager at Acorn Lodge Care Centre

Thanks so much, Ken, for your feedback, it means so much to everyone at Acorn Lodge.


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Review from S P (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff in the care home were brilliant. Each person showed my Mum the love, care, and respect that helped my Mum and the family in the last two months of her life. The home is beautiful and the garden is lovely for family to sit in if needed.

Reply from Julie Cornish, Administrative Manager at Acorn Lodge Care Centre

Thanks for the positive feedback, it was an honour to care for your Mum.


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Review from Omar H (Nephew of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliantly run. A team who work tirelessly, efficiently, and with great care to ensure the wellbeing and happiness of their residents. Not an easy task. They also communicate openly and professionally with relatives in a very comfortable and friendly manner. Could not wish for better. 10/10.

Reply from Julie Cornish, Administrative Manager at Acorn Lodge Care Centre

Ah thanks, Omar, that review means a lot to everyone at Acorn Lodge Care Home.


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Review from J L (Daughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Acorn Lodge for many years and she was treated with dignity and respect throughout her stay. The staff have been wonderful and caring. Our family felt she was in very safe hands. The staff have always been so friendly and kind to the whole family. As a family, we couldn’t think of a
better place for our mother to be cared for. We can’t thank the home enough.

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Review from Naomi S (Daughter of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came to Acorn Lodge during lockdown, this was a very difficult time but the staff here made it so much better. They facilitated phone calls, FaceTime, and outdoor visits. They made our mum's room homely and put her familiar pictures, ornaments, and photos all around her so she felt at home.
Now we can visit in her room we can see for ourselves how caring all the staff are, this care home has such a caring, friendly and family atmosphere. We are so grateful.

Reply from Julie Cornish, Administrative Manager at Acorn Lodge Care Centre

Thanks so much for the time you took to comment on our home. Thanks again.


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Review from Louise H (Daughter of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Lodge provided very warm and caring support for Mum. The staff took the time to get to know her and understand her moods and preferences. The stability of the staff meant it was possible for my mother, sister, and I to develop close relationships with the staff and this was a great comfort to
all of us.

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Review from Emma H (Daughter of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at this care home for 4 years and was bed-bound throughout this period. It was a really difficult time for her, physically and mentally. The staff showed amazing patience, skill and humanity, learning to understand her and to provide the best care possible. She was kept in better
health than in a previous care home, and developed bonds with a number of carers, due to their consistent kindness and sensitivity. There is no agency staff, and so my mum did not have to get used to new carers very often, which would have been hard for her. The home is extremely well managed, and even during the pandemic, the staff were upbeat and confidence-inspiring. The phone is always answered and queries are dealt with quickly and helpfully by the office team. Over the years, the staff supported me and my family, as well as my mother, and I feel I owe them all a huge debt of gratitude for the care and compassion that they showed to all of us.

Reply from Julie Cornish, Administrative Manager at Acorn Lodge Care Centre

Bless, you and your family Emma, it was a privilege to know you all. Lots of Love from your 'other family'.


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Review from Susan H (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the outside of Acorn Lodge the building is unassuming and a little lacking character.
That said, the best part is the staff and carers that make such a difference to the residents that live there. During this pandemic, the staff have come up trumps in terms of looking after the residents and giving
them the care and attention that the families are unable to provide.
Being able to visit and see our mum in the garden room is not ideal although the staff make it special and interact in a lovely way with all parties. I would recommend Acorn Lodge to everyone.

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Review from Albert C (Son of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone in Acorn Lodge has been amazing. Always available to help and support, giving regular updates and information. They deliver a high standard of care.

Reply from Julie Cornish, Administrative Manager at Acorn Lodge Care Centre

Thank you so much, Albert, for the lovely recommendations.


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Review from J C (Son of Resident) published on 27 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Acorn Lodge for nearly five years. She has limited capacity when she arrived and none for over three years. She could not have been more vulnerable, but not once did I have the slightest concern of her wellbeing - she was always scrupulously clean and always dressed nicely.
Her skin, even when bed-bound was always perfect, and her posture was maintained. Obviously, there was a turnover in staff over this period, but the high standards always remained the same, which must reflect well on the expectations of the management and the training given.

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Review from J D (Daughter of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had the best care in this nursing home by all the staff. I like to recommend this care home to all my family and friends. Mum had a very happy five years care at this care home. Thanks for everything from all the family.

Reply from Julie Cornish, Administrative Manager at Acorn Lodge Care Centre

Thank you so much for your lovely review of our home, we miss you so much, please come back to see us often.


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Review from Valerie T (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be more pleased with the care and support my Dad's received. His wellbeing and health has thrived during his stay at Acorn Lodge. The consistency of staff and professionalism of management is excellent.

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Current Review Score: 8.5 (8.545)

Overview of Review Score

The Review Score of 8.5 (8.545) out of 10 for Acorn Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Acorn Lodge Care Centre is calculated as follows: ( (47 Excellents x 5) + (12 Goods x 4) ) ÷ 59 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.748 Points relating to the number of positive Reviews for Acorn Lodge Care Centre is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2. 5 Positive Reviews ÷ 20.2 = 0.248

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Acorn Lodge Care Centre

What types of Care is Acorn Lodge Care Centre registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acorn Lodge Care Centre provide?

Palliative Care, Physiotherapy & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Acorn Lodge Care Centre have?

There are 101 Single Rooms.

What are the Facilities & Services at Acorn Lodge Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Acorn Lodge Care Centre to the centre of London?

5.5 mile(s) as the crow flies, distance by road may be significantly further.