Review from M M (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience

My father was very happy in Acron Lodge. He knew and trusted his nurses and carers. They are patient, kind and welcomed. He enjoyed taking part in the activities when he first arrived and he although his health gradually declined, there was always something to occupy him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brendan D (Son of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience

For the 5-6 years, my late mother was there as a bed-bound patient, I can only say the love, care and attention she received was second to none and without a doubt made her final years a period of happiness and dignity.

I cannot praise the staff and nurses highly enough.

Reply from Julie Cornish, Administrative Manager at Acorn Lodge Care Centre

Thanks, Brendan, Mummy was a truly beautiful soul. We were blessed to have cared for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda T (Niece of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience

My family and I can not praise the office staff and carers at this home highly enough.
My aunt was in Acorn Lodge for over 5 years until her death in January 2018.

The home is clean, has a lovely atmosphere and the staff are kind.
I can not think of one negative thing to say.

Thank you, Acorn

Lodge.

Reply from Julie Cornish, Administrative Manager at Acorn Lodge Care Centre

Thank-you so much for your lovely words, it was an honour to care for your Auntie.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A F (Sister of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience

In the seven months my sister has been in Acorn Lodge we have been happy with our experience so far. I am happy with the level of care she receives. The staff at Acorn Lodge are friendly and respectful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience

This care home was outstanding for my Mum who recently passed away. My dad is still a resident here, he is happy. Activities are second to none. There is always someone to talk to, to raise concerns with. Space in the garden is lovely in the summer. Rooms clean. All staff are fabulous and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K K (Sister of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience

The staff at Acorn Lodge were extremely helpful, friendly and caring. They really took good care of my sister.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth H (Wife of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience

My husband spent the last 3 years of his life in the above-named care home. I felt he was getting excellent care at all times. The staff were wonderful in every way. They were very supportive to me at all times. The media only reports bad press, it's about time someone speaks of the great care that

is out there for the residents and family.

Reply from Julie Cornish, Administrative Manager at Acorn Lodge Care Centre

Thank you so much, we miss you both.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela K (Niece of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience

My Uncle has been at Acorn Lodge for over a year. He is bed-bound after a stroke. The care and professional help he receives is amazing! The staff care about their residents and their individual needs. I feel happy and know that my Uncle is safe and looked after by wonderful staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P D (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience

Dad has been here for 5 years and we are very happy with the service. The home is kept to a very good standard from the care my dad receives to the cleanliness of the entire home. Though Dad does not take part in the activities there, there is a lot available.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience

My mother is quite happy.
It is a very friendly atmosphere and the carers are very caring and try to accommodate as best they can their needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janne C (Daughter of Resident) published on 2 June 2017
Submitted via Website • Report

Overall Experience

During my mother's stay at Acorn Lodge, the staff were caring, courteous and sensitive to both my mother's and the family's needs.
Family and friends felt comfortable spending long periods of time with her and we felt secure leaving her at the end of the day - we knew she was safe and well cared for.

Although equipment was not always the latest, it was clean, as were the rooms, laundry, bedding etc.
Mum was treated humanely and with dignity to the end.

Mum's place was self funded and we felt that the care was good value. I would recommend Acorn Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George R (Brother of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience

Myself and family visited Acorn Lodge regularly to see my brother, who was having palliative care at the home. Sadly he passed away recently, after being in the home for the last twelve months and in all that time he was totally happy with all the care they gave him. He looked on them as his friends

as well as his carers.
This made life more bearable to us, knowing he was in such a wonderful place.
Heartfelt thanks to all the staff that cared for my brother, and family until he passed away in April.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Acorn Lodge Care Centre

Care Provided by Acorn Lodge Care Centre

Good to Know

Facilities