Alexander Care Home has a Review Score of 9.5 (9.481) out of 10, based on 16 reviews in the last 2 years. Over all time Alexander Care Home has 83 reviews.
Review from Susan L (Daughter of Resident) published on 6 January 2025
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5.0 out of 5
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Review from Hannah S (Daughter of Resident) published on 13 November 2024
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5.0 out of 5
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Review from Dylan N (Son of Resident) published on 27 June 2024
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4.0 out of 5
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Review from K H (Friend of Resident) published on 26 April 2024
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3.0 out of 5
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Review from K C (Niece of Resident) published on 16 April 2024
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4.0 out of 5
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Review from Abigail J (Daughter of Resident) published on 10 April 2024
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4.0 out of 5
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Review from A B (Son of Resident) published on 2 April 2024
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4.0 out of 5
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Review from Thomas B (Son of Resident) published on 4 March 2024
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5.0 out of 5
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Review from K I (Nephew of Resident) published on 5 January 2024
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5.0 out of 5
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Review from Anthony C (Mother of Resident) published on 27 September 2023
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Overall Experience
5.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Alexander Care Home
Thank you for your recent review. We are currently recruiting for another well-being person, this will improve the provision as there will then be two members of staff to help with activities and day trips.
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Review from Victoria B (Mother of Resident) published on 26 September 2023
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Overall Experience
5.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Alexander Care Home
Thank you so much for your valued feedback. We enjoyed looking after your care needs here at Alexander. We appreciate your feedback regarding our activities and we are working hard on improving our current offer.
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Review from Gordon E (Son of Resident) published on 5 July 2023
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5.0 out of 5
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Review from M J (Son of Resident) published on 8 June 2023
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4.0 out of 5
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Review from H E (Daughter of Resident) published on 7 June 2023
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5.0 out of 5
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Review from E A (Son of Resident) published on 5 June 2023
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5.0 out of 5
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Review from M P (Son of Resident) published on 9 May 2023
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5.0 out of 5
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Review from Tina C (Daughter of Resident) published on 18 January 2023
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4.0 out of 5
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Review from Tim S (Son of Resident) published on 16 November 2022
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5.0 out of 5
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Review from Angela W (Daughter of Resident) published on 31 May 2022
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4.0 out of 5
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Review from Lesley B (Daughter of Resident) published on 11 May 2022
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5.0 out of 5
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The Review Score of 9.5 (9.481) out of 10 for Alexander Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.519 for Alexander Care Home is calculated as follows: ( (122 Excellents x 5) + (44 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 189 Ratings = 4.519
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.962 Points relating to the number of positive Reviews for Alexander Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 15 Positive Reviews ÷ 15.6 = 0.962
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Oct 2021
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Job Title: Home Manager
Introducing San Koromah
Home Manager at Alexander, Lewisham
What does ‘kindness’ mean to you?
“To me, kind care is enriching Residents’ lives and making them feel as comfortable as possible at all times.”
As a Registered Nurse with over 17 years’ experience, San has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
San closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Alexander.
When asked what he enjoys most about his role, San remarked: “The best thing about my job is seeing Residents with a smile on their faces. It means the world to know they are happy with the care we provide to them.”
In his spare time, San enjoys playing and watching sports, and particularly enjoys football. If you would like to find out more information about Alexander, San has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
