Alexander Care Home

21 Rushey Mead, Lewisham, London SE4 1JJ
Submit a Review
9.5 83 Reviews
  • Alexander Care Home, London
Alexander Care Home, situated in the London borough of Lewisham, supports older people to lead their best lives with personalised residential, nursing and dementia care.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, each and every member of the professional care team is committed to delivering the best care and support to residents in whatever way they can.

Focusing on encouraging residents to lead an active and enjoyable lifestyle, the dedicated and professional care team at Alexander care home spend time learning about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living at Alexander Care Home to enjoy the things they love most.

Meanwhile, the catering team at the home understand the nutritional needs of older people and create delicious meals to ensure dining is enjoyable for all residents. The popular dining areas provide a welcoming space to enjoy meals with fellow residents or family and friends. For the warmer months, the garden and patio area is also a firm favourite with residents and their loved ones to enjoy a spot of al fresco dining.

From the pretty garden and patio area, which is looked after by some residents, to the dedicated activities and entertainment room, there is plenty to enjoy at Alexander Care Home. With four sitting rooms and three dining areas, a hairdressing salon and treatment room, there’s a choice of places in which to dine, socialise and relax.

Show Alexander Care Home on the Map

Care Provided by Alexander Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anthony Warner (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Alexander Care Home Reviews (83)

Total of 83, showing 21-40
9.5

Alexander Care Home has a Review Score of 9.5 (9.481) out of 10, based on 16 reviews in the last 2 years. Over all time Alexander Care Home has 83 reviews.

Overall Experience

  • 55
  • 26
  • 2
  • 0
  • 0

Date Published

83
2
7
16
67

Review from S G (Son of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff treat my mum very well and she is very happy here. Would like to thank all the staff for everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R D (Daughter of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been with Alexander Care Home since July 2021. She was very unsettled when she first came, but with coaxing from family and staff at the home she has begun to be calm, interact and chat with residents, carers and family. If I have a question the staff are happy to help, if I email the manager
he will reply with answers to my questions. Staff are always upbeat and friendly and greet with a smile. Feels very family orientated. Happy for Mum to be here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H G (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive at the prospect of visiting Dad in a care home as my only other previous experience had not been positive. However, I need not have worried. Alexander Care Home is clean, light, airy has lovely decor, and Dad's room is spacious and comfortable. The staff are absolutely lovely - caring
and friendly. I enjoy coming to visit and when I leave Dad I am completely confident that he is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V W (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's encouraging to see new staff with the right patience and understanding. Showing continuous growth, promotion of internal staff, nurses and other staff members, is beneficial to the quality of care. I listened to new staff calm my mother down. It shows the right people are in place. Looking forward
to working on a small project with management soon. Communication and experience shows the quality of this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue S (Daughter of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy here at Alexander.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey M (Granddaughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Nan has been here for around 4 years. I never worry that she is not being looked after, all staff are brilliant and very caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette C (Wife of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am confident that my husband is in good hands. However, there is always room for improvement, and I'm sure there will be any essential or necessary ones made as reasonably as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F W J (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff care about my mum. I just wish they were less busy to spend some quality time sitting and talking. I know and appreciate how busy they are and how recent times have created many restrictions but to me, it is precisely this which has created such loneliness and isolation and a few moments
in a day is priceless for them.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Alexander Care Home

Thank you for your review and for sharing your concerns. I would like to apologise for the loneliness and isolation you felt that your Mother was going through. We had a meeting with care staff on the unit where your Mother is a Resident, the outcome is that staff will ensure that daily, a member of staff will spend some quality time with your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is lovely, patient and kind with my mother. I appreciate all they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley M (Daughter of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident and I am very pleased about the way in which she is being cared for. The staff and manager are very professional and they also listen to the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan M (Wife of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

4 and a half years ago, having to find a home for my darling husband, I made appointments and viewed 20 plus places - none were right. Then someone recommended the Alexander. I turned up unannounced but was immediately felt very welcome and as soon as I stepped inside kind and loving warmth exuded and
I knew it was the right one! More than a home, all residents, relatives, friends and every member of staff are members of one big happy family. Everyone's treated with kindness, respect, dignity and TLC - just as you would treat your own family members. My husband has severe dementia, can't communicate, walk nor do anything whatsoever for himself and one of the many at the Alexander needing total 24-hour care. Thank heavens for you all at the Alexander. Can't begin to praise and thank you enough. Stars and angels, all of you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were kind to my father. As it was palliative care, Mum was allowed to be with him for his last few hours. Everyone was just so kind. Very big thank you to management and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Son of Resident) published on 16 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for a number of years and has always been treated well. She is as happy as is possible in the circumstances.
Constant change of management and lack of communication are the only negatives.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Alexander Care Home

Thank you for your valuable review. We understand how you were feeling during the most difficult time in the home when there were management changes in Alexander Care Centre. We take on board feedback from Relatives to improve our service and have now employed a committed Home Manager that keeps an open communication with relatives and stakeholders, and leads the team in continuous improvement for our Residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie Ann B (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Partner of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Doing very well in these strange times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clair C (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well taken care of and staff are very accommodating of relatives' needs and visits.
We have been very impressed with how well things have been contained during this pandemic and we are grateful for the level of security in place for residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R I (Son of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful. My father is very well looked after and I am thankful for that.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol M (Sister of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied, the staff are friendly and work extremely hard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Son of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From when my parents have been in the home, they have received very good care and attention. There have been a few managers during their stay so far. However, the current manager is doing an outstanding job with resident/family interaction and excellent management during this pandemic. Keep up the good
work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Niece of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and caring to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.481)

Overview of Review Score

The Review Score of 9.5 (9.481) out of 10 for Alexander Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.519 for Alexander Care Home is calculated as follows: ( (122 Excellents x 5) + (44 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 189 Ratings = 4.519

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.962 Points relating to the number of positive Reviews for Alexander Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 15 Positive Reviews ÷ 15.6 = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

San

San Koromah

Job Title: Home Manager

Introducing San Koromah
Home Manager at Alexander, Lewisham


What does ‘kindness’ mean to you?


“To me, kind care is enriching Residents’ lives and making them feel as comfortable as possible at all times.”


As a Registered Nurse with over 17 years’ experience, San has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


San closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Alexander.


When asked what he enjoys most about his role, San remarked: “The best thing about my job is seeing Residents with a smile on their faces. It means the world to know they are happy with the care we provide to them.”


In his spare time, San enjoys playing and watching sports, and particularly enjoys football. If you would like to find out more information about Alexander, San has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.