Alexander Care Home

21 Rushey Mead, Lewisham, London SE4 1JJ
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9.5 83 Reviews
  • Alexander Care Home, London
Alexander Care Home, situated in the London borough of Lewisham, supports older people to lead their best lives with personalised residential, nursing and dementia care.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, each and every member of the professional care team is committed to delivering the best care and support to residents in whatever way they can.

Focusing on encouraging residents to lead an active and enjoyable lifestyle, the dedicated and professional care team at Alexander care home spend time learning about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living at Alexander Care Home to enjoy the things they love most.

Meanwhile, the catering team at the home understand the nutritional needs of older people and create delicious meals to ensure dining is enjoyable for all residents. The popular dining areas provide a welcoming space to enjoy meals with fellow residents or family and friends. For the warmer months, the garden and patio area is also a firm favourite with residents and their loved ones to enjoy a spot of al fresco dining.

From the pretty garden and patio area, which is looked after by some residents, to the dedicated activities and entertainment room, there is plenty to enjoy at Alexander Care Home. With four sitting rooms and three dining areas, a hairdressing salon and treatment room, there’s a choice of places in which to dine, socialise and relax.

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Care Provided by Alexander Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anthony Warner (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Alexander Care Home Reviews (83)

Total of 83, showing 41-60
9.5

Alexander Care Home has a Review Score of 9.5 (9.481) out of 10, based on 16 reviews in the last 2 years. Over all time Alexander Care Home has 83 reviews.

Overall Experience

  • 55
  • 26
  • 2
  • 0
  • 0

Date Published

83
2
7
16
67

Review from S J (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was my mothers 90th birthday party. The family was offered a room in the home to celebrate her big day. The room was good size which led out to a conservatory to the garden. We were unable to celebrate until nearly 10 pm without any interruptions. Very lovely, special occasion. Mum and family enjoyed
it very much. Thank you.

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Review from N N (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, approachable, communication good. Supportive, helpful.

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Review from Annie M (Son of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Alexander in February 2013 requiring nursing care, over the next almost 6 years she was shown kindness, as she slowly slipped away from us with her dementia. Her dignity was always maintained, the staff always made us feel welcome, everyone had a smile and wave for us. We would like
to say thank to all of the teams working in the kitchen, laundry, cleaners, entertainment, carers and nursing staff. Sadly mum passed in October and we will never forget how grateful we are for the care that she was given. We had the luxury of leaving her in the home knowing that she would be well cared for.

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Review from Stephen H (Son of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at several care homes, we decided that Alexander Care home was the best. We are impressed with the "homely" feel and the care shown by staff. It is a friendly environment that really does feel like "mum's home". I have been impressed at the quality of food - well done for cooking everything
on site - no pre-cooked meals.

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Review from C B (Friend of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful place - very welcoming and the staff are so pleasant and friendly.

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Review from J M (Cousin of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the accommodation and the layout of the building. The rooms are clean and efficient. The building is also clean, tidy and smells nice. The garden is lovely and spacious. The staff are polite and welcoming alongside the manager. I would be extremely happy to have my family
member reside here.

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Review from David W (Son of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Building and gardens - Excellent, bright and positive.
Reception - Doorbell entry, very frustrating (and exit too).
Room: Good size, cleaned to a good level.
Communication - use email and text more (Especially in urgent cases).
Resident management - Best when mum was at her most ill. Regular reviews/advice
by a nominated person would be helpful (too casual).
Overall, very good - mum was happy there.
Food - Bland and unimaginative but plentiful.
Visitor - Friendly and welcoming.

Reply from Clare Sheehan, Careline Advisor at Alexander Care Home

Thank you for your comments. I am sorry to hear that you are unhappy with some aspects of the home. Safety and access to the front door were discussed in the previous Residents and relatives meeting an agreed that no visitors or family members will have the door access code. This is to ensure Residents are not able to leave the building inadvertently when visitors are leaving the premises. In relation to the food that was served in the home, as an organisation, we follow a set of 4 weekly rolling menu that was planned with suggestions and ideas from Residents and relatives. We also consulted nutritionists and dieticians to ensure that all our Residents have a healthy and balanced diet. I am glad to hear that, in general, you are happy and satisfied with the highest standard of care and dignity maintained for your relative during the last days of her life. Once again thank you for taking the time to contact us and we will take it on board to continue in improving our service.


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Review from Luisa W (Daughter-in-law of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were consistently helpful and cheerful which created a good atmosphere. They showed patience and consideration when residents were distressed. The care on the first floor was very good and much more focused as it needed to be than downstairs. My main area of criticism would be the food which
tended to be dull and tasteless. In general, my mother-in-law was well cared for and ended her days with dignity.

Reply from Clare Sheehan, Careline Advisor at Alexander Care Home

Thank you for your comments. In relation to the food that was served in the home, as an organisation, we follow a set of 4 weekly rolling menu that was planned with suggestions and ideas from Residents and relatives. We also consulted nutritionists and dieticians to ensure that all our Residents have a healthy and balanced diet. I am glad to hear that in general you are happy and satisfied with the highest standard of care and dignity maintained for your relative during the last days of her life. Once again thank you taking the time to contact us and we will take it on board to continue in improving our service.


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Review from L K (Granddaughter of Resident) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Alexander Care Home in Ladywell. The staff took great care of my Granddad and his sister. Although it was a new experience for all of us, the staff and other residents quickly came to feel like extended family. You can stay for mealtimes or book in for a Sunday lunch. The home
has a wonderful garden with squirrels and foxes providing great entertainment through the parlour windows.
The bedrooms are cozy and if you need anything you just have to ask. There is parking on site.


I am very grateful for all of their hard work.


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Review from Hong G (Grandson of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Alexander Care Home has cared very well for my Grandmother since she moved in three years ago. They always provide compassionate high-quality care and I am very grateful for the service they provide.

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Review from J R (Niece of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with this care home in which my aunt (105) was put in. I am told on the above date by a resident that they are wonderfully looked after.
The staff are all kind and it's a pleasure to live there.

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Review from C F (Relative of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife's aunt is in the care of Alexander Care Home. We visited with her brother and sister for her aunt's 105th birthday. This was our first visit and I was impressed with the facilities and staff and the trouble they had gone to to make this a special day for auntie. Unfortunately, Auntie cannot
hear and sees poorly so she was unaware of what is going on around her.
However, at that great age, she is in the best place for care and safety.

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Review from Paulina Y (Sister of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home environment neat and tidy. The staff are neat and polite. They are always approachable. I fully appreciate the service being provided at the home. I am grateful for it.

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Review from Sharon R (Relative of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I've been visiting my ex-husband here during the past year I have found the staff extremely kind and helpful. Always welcoming with a smile and a kind word.
As a care home, they understand the problems of mental health issues, I highly recommend this care home.

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Review from John C (Son of Resident) published on 21 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexander Care Home is a very good care home, most of the staff are very good there is just a few who show that it just classed as a job without the care I have known that a few do not communicate well with visitors and actually show that there is no interest in the residents which I find is sad. I
also notice there is a shortage of staff on the first floor, especially at weekends.
It has been said that there is a choice of food, as long as I have been visiting my mother, my mother has not been offered a choice of food. I would also like to point out when has Semolina has been classed as an evening meal, as when I was a child I was given that as a pudding not as a main meal.

Reply from Clare Sheehan, Care Advisor at Alexander Care Home

Thank you for your review, we appreciate all feedback as this helps us improve our service where required. The Home Manager has spoken with the team to reiterate how important communication with family and friends is and the organisation's expectations of this. The Home Manager has spent time with you regarding the staffing grid of the home and has explained how staffing is determined on each unit. Staffing is based on the dependencies of our Residents and reviewed at least monthly or as and when individuals needs change. The Home Manager has met with the Chef and the kitchen team regarding the menu specifically regarding the evening and supper meal times to ensure that meals provided are according to HC-One's approved menu choices; this will continue to be monitored by the Management Team.


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Review from C H (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care at the home is very good and staff are excellent. I would like to make one recommendation for patients who are bedbound and unable to be lifted to the lounge.
Please could a small amount of time, say 30 minutes, once or twice a week be allocated to be spent (one to one time) with those
patients, so they have some type of activity time.
This could be a hand massage, nail painting, card making, etc.
The number of residents bed bound is about ten on the first floor and it is sad they miss out on activities as they are unable to move from their rooms.
It would be great to improve their quality of life.

Reply from Katie Price, Careline Advisor at Alexander Care Home

Thank you for your review, we appreciate all feedback received as this helps us improve our service at Alexander Care Centre. With regards to our Residents who stay in their bedrooms, the Wellbeing Coordinator schedules one to one time to engage with these Residents as per our schedule of activities. These activities include Reminiscing and Down Memory Lane, newspaper and magazine reading, pampering and massage. We also have regular visits from local religious and spiritual organisations who provide communion and blessings to all Residents including those who remain in their rooms, if they so wish. To ensure our Residents are supported with social engagement and to improve our service, we are currently recruiting for an additional fulltime Wellbeing Coordinator. Thank you for your kind praise of our staff and care provision, we are very proud of our staff team and the work they undertake to ensure our Residents needs are met.


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Review from Sue A (Daughter-in-law of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is always so happy when we visit her. The staff are so welcoming to visitors. There is always plenty going on, Mum is so well cared for and the staff cater to her individual needs.


We love the coffee area and the little touches of lovely soap and hand cream in the visitors' toilet and even

a scented candle.


Such a lovely home that we, as a family, are very happy with.


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Review from K D (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are kind and caring, visitors are always made welcome, coffee bar area a great asset. Home is always clean and welcoming.
I feel happy and confident leaving mum in your care.

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Review from Muriel H (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, what a fantastic care home it's the best in the South East. The management and staff are so caring and very professional. The home is spotlessly clean, the food is of top standard. The care these people show is unbelievable. I visited a number of care homes but none of them can compare to Alexander
Care Home. I would recommend it to family and friends.
I would like to say a big thank you to the management and carers for giving my mum the best quality of life that she is getting there.

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Review from Bob C (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexander Care Home, it is one of the best residential homes. The staff and management are of a high quality, very caring to not only residents but family too. It is clean, safe and the management are fantastic, nothing is too much trouble, the carers are fully qualified to top standards. My mother
is so happy being there, we have viewed so many care homes in the area and found this one is the best, it has absolutely everything. You could not get a better care home. I highly recommend it to everyone.

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Current Review Score: 9.5 (9.481)

Overview of Review Score

The Review Score of 9.5 (9.481) out of 10 for Alexander Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.519 for Alexander Care Home is calculated as follows: ( (122 Excellents x 5) + (44 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 189 Ratings = 4.519

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.962 Points relating to the number of positive Reviews for Alexander Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 15 Positive Reviews ÷ 15.6 = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

San

San Koromah

Job Title: Home Manager

Introducing San Koromah
Home Manager at Alexander, Lewisham


What does ‘kindness’ mean to you?


“To me, kind care is enriching Residents’ lives and making them feel as comfortable as possible at all times.”


As a Registered Nurse with over 17 years’ experience, San has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


San closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Alexander.


When asked what he enjoys most about his role, San remarked: “The best thing about my job is seeing Residents with a smile on their faces. It means the world to know they are happy with the care we provide to them.”


In his spare time, San enjoys playing and watching sports, and particularly enjoys football. If you would like to find out more information about Alexander, San has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.