Alexander Care Home has a Review Score of 9.5 (9.481) out of 10, based on 16 reviews in the last 2 years. Over all time Alexander Care Home has 83 reviews.
Review from Gordon K (Son of Resident) published on 21 August 2017
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5.0 out of 5
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Review from Zoe G (Granddaughter of Resident) published on 20 July 2017
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5.0 out of 5
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Review from P D (Husband of Resident) published on 4 July 2017
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4.0 out of 5
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Review from D P (Friend of Resident) published on 4 July 2017
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5.0 out of 5
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Review from N S (Son of Resident) published on 30 June 2017
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5.0 out of 5
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Review from Peter W (Brother of Resident) published on 24 June 2017
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4.0 out of 5
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Review from Gideon N (Relative of Resident) published on 19 May 2017
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Overall Experience
5.0 out of 5
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Review from M J (Son of Resident) published on 9 May 2017
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5.0 out of 5
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Review from Michael B (Son of Resident) published on 19 April 2017
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5.0 out of 5
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Review from Richard K (Son of Resident) published on 19 April 2017
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5.0 out of 5
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Review from Denise B (Daughter of Resident) published on 19 April 2017
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Overall Experience
4.0 out of 5
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Review from Lottie S (Friend of Resident) published on 11 January 2017
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5.0 out of 5
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Review from Robert R (Resident) published on 27 July 2016
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5.0 out of 5
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Review from Carol F (Cousin of Resident) published on 23 June 2016
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Overall Experience
5.0 out of 5
Reply from HC-One, Careline Team at Alexander Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted concerns about the food on offer at the home, and apologise if we have fallen short of the high standards we aspire to.
Each home has its own dedicated catering team, who prepare all meals using fresh, raw, ingredients.
Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.
The Home Manager operates an open door policy, please feel free to call in and discuss any concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
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Review from Brenda D (Cousin of Resident) published on 25 April 2016
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Overall Experience
5.0 out of 5
Reply from HC-One, Careline Team at Alexander Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
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Review from Adam C (Son of Resident) published on 19 April 2016
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5.0 out of 5
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Review from Michael S (Son of Resident) published on 19 April 2016
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5.0 out of 5
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Review from Alan B (Son of Resident) published on 14 April 2016
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Overall Experience
5.0 out of 5
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Review from Y B (Daughter-in-law of Resident) published on 14 April 2016
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Overall Experience
5.0 out of 5
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Review from Peter M (Son of Resident) published on 4 April 2016
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5.0 out of 5
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The Review Score of 9.5 (9.481) out of 10 for Alexander Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.519 for Alexander Care Home is calculated as follows: ( (122 Excellents x 5) + (44 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 189 Ratings = 4.519
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.962 Points relating to the number of positive Reviews for Alexander Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 15 Positive Reviews ÷ 15.6 = 0.962
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Oct 2021
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Job Title: Home Manager
Introducing San Koromah
Home Manager at Alexander, Lewisham
What does ‘kindness’ mean to you?
“To me, kind care is enriching Residents’ lives and making them feel as comfortable as possible at all times.”
As a Registered Nurse with over 17 years’ experience, San has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
San closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Alexander.
When asked what he enjoys most about his role, San remarked: “The best thing about my job is seeing Residents with a smile on their faces. It means the world to know they are happy with the care we provide to them.”
In his spare time, San enjoys playing and watching sports, and particularly enjoys football. If you would like to find out more information about Alexander, San has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
