Ash Court Care Centre

Ash Mews, Ascham Street, London NW5 2PW
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10 69 Reviews
  • Ash Court Care Centre, London
Welcome to Ash Court Care Centre in Camden, London. Situated at the heart of a thriving community, the modern gated property offers 24-hour care for those over the age of 55. They are blessed with a long-serving team of nursing and support staff that provide high quality, person-centred care within a homely environment. They offer flexible long-term, palliative, respite and post-operative care.

The purpose-built home comprises 62 bedrooms, split across 3 floors. Each bedroom is equipped as standard with an en-suite W.C. and a hand basin. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While the bedrooms provide a tranquil area to rest and relax, the bright and attractive communal day rooms offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the visiting entertainers or simply recline in front of their favourite film.

At Ash Court, they encourage residents to participate in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include garden parties, barbecues, arts/crafts and quiz nights. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Residents enjoy the wider community, with a thriving high street, independent shops and local park all within a short distance.

Ash Court's professional catering team delivers nutritionally balanced meals that are appealing to residents. Their professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.

They warmly welcome you to Ash Court where you can learn more about the caring life they offer.

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Care Provided by Ash Court Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Motor Neurone Disease
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Priscilla Jeebun (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Ash Court Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450
  • (these prices are only a guideline, please contact Ash Court Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ash Court Care Centre Reviews (69)

Total of 69, showing 41-60
10

Ash Court Care Centre has a Review Score of 10 (9.956) out of 10, based on 37 reviews in the last 2 years. Over all time Ash Court Care Centre has 69 reviews.

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Review from Margaret S (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank Ash Court nursing home for all of the care they give to our father. Dad became a resident in April 2020 at the very start of the Covid pandemic, when access to the care homes was subjected to lockdown restrictions. One of the important aspects of Ash Court is that they have the
same staff on each floor, so continuity of seeing the same faces helped Dad to settle in quickly. Ash Court quickly became an extension to Dad's family, as we are not local to the area we were only able to visit on the weekends. The staff treated Dad like he was a family member and was affectionately called Uncle. At times Dad had very challenging behaviour and complex care needs; at all times he was treated with respect and was able to keep his dignity. Sadly Dad passed away but in the final weeks of his life, our Dad, his daughters and extended family were treated with the utmost love and care. We feel very fortunate that our father was placed in the care of the Ash Court team.

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Review from N F (Son of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ash Court Care Centre deserves a good review. My mother has been looked after there for the last three years. I have had no cause for concern. And no cause for anxiety. Its staff are the reason why. They are helpful and friendly. And I have seen no new faces which is very reassuring. They keep the care
home neat as if you were walking into your own home. Communication is good. Cleanliness excellent. You visit and feel you want to stay. I would be happy to become a resident if I was ever that lucky in my later years.

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Review from Greg H (Son of Resident) published on 1 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over 2 years. She is well looked after in all respects. All the staff are helpful, friendly, and committed to providing good service. There is a continuity in the staffing which allows relationships to develop.

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Review from Jeanette A (Cousin of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are friendly and always say hello and goodbye. If there is a problem the staff will come into the room to find out what's wrong and help you. The management will tell you if there are any changes to the home and give you a letter with the new rules. The residents in the home
say hello and goodbye if you don't know them and when you go to the home all the time you get to know the residents.

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Review from Thomas G (Son of Resident) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by how caring, kind and friendly the staff at Ash Court are. My mother is being treated with respect, patience and sensitivity. I am sure the lovely, homely atmosphere contributed greatly to her wellbeing and that of the other residents.

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Review from Anna S (Wife of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was an understanding of complicated, difficult family histories, patient's specific needs, establishing the trust, my ex-husband was in good hands there. I could see him independently, personal space was respected. The maximum, in that end of life situation, was accommodated. It was so important
to those left behind how he was cared for. Small gestures of cups of tea, physical touch maintained where possible, our coffee rituals, cigarette breaks, sitting around the Christmas tree, his photo taken. Candle lit after his passing. Respect for his things. When the centre was closed to visitors I could just wave and say hello from the distance. Nothing was a problem for the staff. They understood how difficult it all was. And they tried to help. The manager always sensitive and professional, so moving, his way with patients. And all the staff by always engaging with the patients and families and without judgement. Exceptional place of care.

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Review from S H (Friend of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the level of service provided by the home, especially in current times with covid. The home has a very friendly and welcoming feeling and is kept very clean. I can now see why my friend loves it here.

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Review from Norman H (Son of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Clean premises. Good overall standard of care. Good standard of meals provided and excellent level of care delivered. I feel satisfied that my mother is in very capable hands. I definitely recommend anyone to use this nursing home knowing that their loved ones are looked after to
a very standard.

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Review from Hanna B (Daughter of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is currently a resident in Ash Court, he has been there since April. Being here has done him a world of good he is the happiest I've seen him in a very long time, he absolutely loves it there. The staff are very caring and helpful in every way even in the hard times of lockdown. I want to say
a big thank you to everyone at Ash Court for all the support you have given my dad and us as family.

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Review from Kim M (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ash Court for the past 18 months. She is extremely well looked after as the carers always go that extra mile. The care centre is spotless and the food and activities are great. I must say that I was worried about my mum going into a care home, but I shouldn’t have been
as she is so happy and well looked after.

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Review from Julie M (Daughter of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is rightly particular about most things in life and for her to say that she is happy here is high praise indeed. The staff are excellent, their manner is more as caring but professional friends, than just 'staff', my mother is treated with respect and dignity, the level of cleanliness is maintained
throughout the home and family are always very welcome! Nothing was too much trouble. I would have no hesitation in recommending Ash Court. It really is a wonderful care home and well managed.

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Review from Rebecca T (Friend of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service and care. Residents are treated with fantastic respect and dignity. Such a warm, homely feeling.

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Review from Becca B (Friend of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous staff and manager - couldn’t do enough for their residents. Staff deliver the best care I could ever want for my family member. Big thanks to the manager who has been great and very supportive throughout the transition period.

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Review from John W (Friend of Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident in this care home for a number of years, in that time it truly has become her home. My wife and I visit regularly and are welcomed like family by the staff and the manager. The care my friend receives is exceptional and the nurses really understand her health issues and
deal with them immediately. I cannot recommend this care home highly enough.

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Review from Leslie B (Friend of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a lot of care homes over the years and I have to say that this is one of the best. The manager and staff are so welcoming and friendly and the care my friend receives is excellent.

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Review from Keith H (Friend of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is delighted to be a resident in this home, and during a recent visit, I was able to see why. A lovely building, with a bright and immaculate interior, only surpassed by the friendly and caring staff who were on duty during my visit. It's now apparent why my friend is so content.

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Review from J H (Husband of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In this care home my wife appears to be happy, any reservations I may have are not ones that seem relevant to her well being. Personally, I would prefer her to be home since she appears to be well psychologically but has problems with walking, this could have been remedied, but it seems that is not
the business of a care home. She is now 90, I visit her every day and this seems to be the only therapy I can offer her or can be offered by others. It is not good and things should be better organised.

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Review from E H (Wife of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Ash Court at the beginning of 2019. He had a serious issue regarding his behaviour to do with personal care. All the carers are Dementia trained and now he is much improved. His mood is good as a result of good, kind care. Ash Court is a happy care home. This eminates from
the manager and his staff downwards.

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Review from S B (Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Put in the wrong home as carers are not aware of disabled needs and there are no mobility activities. Food is awful. The breakfast was good but the lunch and evening meals are covered in salt and powders to hide the taste. Looking at four walls.

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Review from Carol G (Niece of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie went into your care home on the 21st of July. She received excellent care while she was in there. Staff were kind, caring and very understanding. She was given pain relief as and when she needed it. The staff always came in to make sure she was OK. Sadly, she passed away on September 4th.
The staff were very nice and understanding. Her time in this care home was very good.

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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Ash Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Ash Court Care Centre is calculated as follows: ( (418 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 436 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ash Court Care Centre is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Priscilla

Priscilla Jeebun

Job Title: Centre Manager

Joined: 2018

As the Home Manager at Ash Court Care Centre, I am honoured to lead and inspire a team dedicated to providing exceptional care to our residents. With over 15 years of experience in the social care industry and a Bachelor's degree in Business and Management, I have been a valued member of the Ash Court team since 2018.


In 2021, I was promoted to the role of Deputy Manager, and in November 2022, I was appointed as the Home Manager. My expertise includes utilising the latest technology to enhance care delivery, and my passion lies in promoting the well-being and positive experiences of our residents.