Aspen Court Care Home

17/21 Dod Street, Poplar, London E14 7EG
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9.8 74 Reviews
  • Aspen Court Care Home, London
Located within Poplar in London, Aspen Court is a purpose built care home offering nursing and dementia care.

At Aspen Court Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. There is a range of comfortable and well-equipped bedrooms. All bedrooms have en-suite facilities; all are wheelchair friendly, have TV aerial points and a nurse call system.

Aspen Court chefs pride themselves on knowing the tastes of Residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs.

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Care Provided by Aspen Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Hewitt (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Aspen Court Care Home Reviews (74)

Total of 74, showing 1-20
9.8

Aspen Court Care Home has a Review Score of 9.8 (9.785) out of 10, based on 16 reviews in the last 2 years. Over all time Aspen Court Care Home has 74 reviews.

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Review from John A (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspen Court and its staff take great care of my father. My father has dementia, and the care in which they look after him has him in smiles. Myself and my father took part in the Christmas party activity at the care home, where we watched the staff dress up and entertain us. All the residents, including
my father, seemed to be enjoying the festivities.

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Review from Gabrielle P (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Aspen Court Care Home in November and we have found both managers to be highly professional, receptive and always positive and approachable. They are always willing to help at all times and are always around to answer questions however small or insignificant. Both managers at Aspen Court
are a shining example of professionalism at its finest and I highly recommend Aspen Court for your loved ones' caring needs if you decide to choose it.

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Review from Joan B (Respite Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well looked after and couldn't ask for better care. All of the staff have been so kind. Thank you.

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Review from Beverley B (Relative of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged respite care for my relative for 3 nights so she could attend her nephew's wedding. We found all the staff very welcoming and they attended to her nursing needs with empathy. Having worked as a residential care manager for 25 years, the staff met all our expectations. As my relative had
never spent time in nursing care, she was very appreciative of all the staff.

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Review from Lois V (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One member of staff in particular is excellent. He is hardworking and a delight to deal with. I genuinely know he enjoys his work. He is a firm favourite with my mum and all the residents. He deserves a gold medal and I do hope that he gets recognition and gets a reward duly. He is a joy and says and
does what he is going to do. It just would not be the same if he ever left.

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Review from Janet S (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Aspen Court a very caring, helpful place. The care my dad has received has been the best, which has helped settle my dad in.
All staff here are friendly and always ready to assist us the family and my dad.

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Review from L B (Next of Kin) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was very happy and cared for lovely.

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Review from Karen E (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's experience here has been mixed, she has her good days and bad days. She is eventually settling down to the way of life in the care home. The main thing is that she is well looked after, safe and has staff members on call if and when I'm not available. She loves her activities on good days but
can be very difficult on bad days but overall I'm happy with the care and support provided.

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Review from M A (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems very well cared for, more talkative and generally happier since she has been here. We are so relaxed in the knowledge that everything is being handled to the highest standard.

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Review from T D (Son of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice care home, good staff. Myself I love the care home.

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Review from Laila T (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father came in April he seems more relaxed and talkative. The staff are very friendly which puts the family at ease knowing he's in good care.

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Review from J D (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is well cared for, and all his needs are met fully. The staff are polite and willing to help with any questions we have. My dad is happy here and enjoys talking to everyone.

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Review from C L (Grandson of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited my grandmother several times since being at Aspen Court, I have noticed a great improvement in my grandmother. She is always well looked after, clean, fed, warm, in good health and happy. This can only be down to the wonderful work the team do at Aspen Coury. This can be seen by all the
residents at Aspen Court, how happy they all seem by being here.

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Review from Max G (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You always hear stories about care homes which, most of the time, it's bad.
Here just reverses that.
Seeming my mum happy, comfortable, and content is a weight off my mind.
Staff here make you feel welcome, and there is nothing they wouldn't do for you. Mum's room is always clean and tidy.
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are off the scales. Mum is always taking part and loves it.
The changes that have been made, you can see and feel that this is all for the residents to make them feel wanted, respected and valued.
I can call Mum at any time to speak to her - that keeps my mind at rest.
Family can visit at any time, which suits us so much.
The meeting that we had on the 28th for families and friends was very positive and reassuring.
The manager is very easy to talk to, and she listens. Seeing her door open shows respect to everyone who walks past.
Great to feel a part of Aspen Cppurt.

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Review from Carol H (Wife of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers in Aspen Court have been very helpful since my husband was admitted. I was looking after him at home before he went there but couldn't cope. It's been a weight lifted off my shoulders knowing that he is getting well looked after. I appreciate it. To all who take care of him on Nightingale
floor, thank you.

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Review from A G (Son of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit the staff are always friendly and helpful. My mum always has plenty of activities to keep her busy throughout the day and they include me in activities if I am visiting at the time. A lovely atmosphere Mum is very happy here.

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Review from R B (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the staff have excelled in their duties which they have done above and beyond. Extremely caring, kind and compassionate with my mother. Her room is always clean and most part tidy. The food is, for the most part, good. Her being Greek, she does miss her cultural food but other than that she is very
happy. I can not fault Aspen Court Care Home - massive thank you to all.

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Review from E J (Wife of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This facility is a blessing for my husband. Whilst at home, he was bed-bound as we didn't have ideal facilities to care for him. Since being in Aspen Court, he has a new chair so he can be taken out in good weather.

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Review from Jean T (Friend of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visit a friend in Aspen Court Care Home and my mother was there for a short time. Overall, the care and service are good. Attended the Jubilee party and it was wonderful. Very well organised.

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Review from James J (Nephew of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care and dedication shown to our uncle by all the staff that came into contact with him.

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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Aspen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Aspen Court Care Home is calculated as follows: ( (151 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 191 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aspen Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Frequently Asked Questions about Aspen Court Care Home

What types of Care is Aspen Court Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Aspen Court Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Aspen Court Care Home have?

There are 69 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Aspen Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Aspen Court Care Home to the centre of London?

5.4 mile(s) as the crow flies, distance by road may be significantly further.