Review from C B (Relative of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience

Called to enquire about visiting my sister who I haven’t seen for nearly 2 years. I spoke to the manager who was very helpful in arranging the visit at short notice. When we arrived, we were greeted with a very friendly staff member who was expecting us and assisted us with the Lateral Flow Test. It

was fantastic to see my sister who was very well and very happy. Thank you!

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Review from R S (Son of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience

Friendly, helpful, and caring.

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Review from A D (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and would go over and beyond to help. Management are always willing to listen and would ensure that the residents are comfortable. Great staff and management.

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Review from C G (Niece of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience

Very nice facility but think it is time to visit in the resident's room. More comfortable and kinder to the resident.

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Review from Alastair H (Son of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience

My wife and I are both extremely happy with the care and consideration shown to my mother. The management is very helpful and have dealt quickly and efficiently with all the arising issues. The staff likewise are excellent and clearly make my mother feel confident and relaxed in her new surroundings.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Aspen Court Care Home

Thank you for your review. Aspen Court together with other care providers are working hard to keep residents safe by following the Government guidelines regarding Covid 19. We hope that once updated guidance is received we will be able to organise visits in residents’ rooms.

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Review from Donna T (Niece of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience

I didn't want my uncle to go in a home but his health said otherwise and he needed the care I was a bit worried about how he would be but thankfully he loves it there and so do I. They take care of him with all his needs I couldn't ask for better care for him he is like a different man he likes and

gets on with all the careers and the other residents and is very happy and I am very happy with them all too. I would definitely recommend this home to anyone they are all doing a wonderful job at looking after my uncle I'm very pleased so thank you.

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Review from Janice H (Niece of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience

My aunt lived at Aspen Court for three and a half years and was well looked after.

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Review from Patricia G (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience

My mother's stay at Aspen Court was short term respite. She was well cared for but didn't like the food or the environment.
I would have to say the care staff were very good and attentive.
When visiting Aspen Court the setting did seem a bit disorganised, this can only reflect on the management.

I felt the care staff had lots of challenging behaviour and situations to cope with.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Aspen Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We have taken on board your comments and will be reviewing the visiting arrangements, food service and the environment of Aspen Court. Thank you for your positive comments on our staff – they work hard to provide, kind, quality care and we are very appreciative of their dedicated service.

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Review from Geeta D (Sister of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience

So far so good. Very pleased with the service and the attention to detail and caring of the Manager. The staff are all very attentive and polite to the patients and my sister-in-law. Nothing is too hard for them to do.

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Review from J W (Brother of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience

I found the staff was very caring and the home was very clean and when I made phone calls they were very good and told me how my brother was. I can not thank the management enough.

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Review from Deborah H (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience

My Dad was in Aspen Court for just under five years. My Mum was there before him, so I knew he would get the excellent care he required. He knew the staff and as he declined his main carers and more to mention, looked after him with the dignity he deserved. They went above and beyond. I have to also

mention a lady who was the Secretary in Aspen Court and of course the Supervisor there. The staff there are efficient and go above and beyond their duties to make not just the residents but the family too, feel comfortable about the everyday care of their loved ones. I give a huge thank you from my heart, asking that God blesses you all for all the kind deeds done for my Mum and Dad whilst they lived in Aspen Court. For accommodating all of us. Highly, highly recommended.

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Review from P D (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience

Very welcoming and safe. All staff were pleasant and cheerful. I'm glad my Mum got a place here.

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Review from Patricia (Relative of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience

My very dear relative, for whom I cared as her next of kin, lived at Aspen Court for six months until early 2019, when she was admitted to hospital. Due to her age and illnesses, her death, sadly, followed shortly afterwards.
Throughout her six months at Aspen Court, she received unfailing courtesy

and warmth. Staff tended to all her needs, as a wholly dependent dementia patient, with timeliness, courtesy and good care.
Neither she, when asked, nor I, had any complaints. When requests were made we found we were listened to and helped.
Like all care homes, staff shoulder a heavy burden and at times must prioritise according to urgency of need. The manager provides an excellent role model and example to follow and I believe her standards and presence make this an exceptional place for residents and their families when full-time care is needed.

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Review from L S (Sister of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the way my brother is treated in Aspen Court. The staff and managers are caring and they listen to you and are there if needed. The atmosphere is lovely and my brother is taken care of and praises the home himself. The residents enjoy singing and playing games and are happy. I

could not wish for a better care home I don't think. Thank you.

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Review from Lorraine D (Wife of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

Carers and nurses are kind although more staff needed. Food is adequate although not always appropriate for the age and condition of the residents.

Reply from Clare Sheehan, Careline Advisor at Aspen Court Care Home

Thank you for your comments particularly regarding the kindness of the staff. The number of staff on each unit is determined by the care needs of the Residents at the time and staffing is flexed accordingly to ensure all Residents are treated with dignity and respect. Recruitment is underway to fill current clinical and care vacancies and we have two enthusiastic Well Being activities co-ordinators who tailor the activities to suit the Residents in the home. There is a robust Housekeeping team along with the Maintenance staff who keep the physical outlook of the home in good condition and Residents are made to feel safe and secure in the home. I hope this has addressed your concerns. Please feel free to come in and see me at the Home if you have any further concerns.

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Review from Linda K (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience

My mum is well cared for she is happier than where she was before. I find that she has changed for the better, more in control, well looked after.

Staff are always chatty when they are asked questions, and always give you the right answer. Always caring. Lovely staff, will recommend to anyone.

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Review from Lilian L (Wife of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience

Aspen Court is bright and cheerful with a lovely garden.
There's always a warm welcome from staff who are pleasant and happy to see visitors.
Residents are shown care, kindness and respect. It gives me peace of mind knowing my husband is settled and well cared for.

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Review from Debbie R (Friend of Resident) published on 26 July 2018
Submitted via Website • Report

Overall Experience

I visited the home in the month of June with my friend who's mum is there, I had such a warm friendly welcome from the staff and the manager it was quite overwhelming. The manager had been extremely welcoming and made an effort to come and look for me just to say hi. The residents themselves all look

happy and content and my friend has been over the moon regarding the care her mother receives, I would definitely recommend this home.

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Review from H H (Wife of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience

Different staff, different care. On the whole, good work is carried out but you will come across your husband with dirty, smelly hair or unshaven sometimes. Disappointed how scruffy he is dressed. Always have trouble in the winter, they will put him in shorts, now summer is here, he has long trousers

on. Their clothes are never put on straight, always twisted on him and uncomfortable but as I said, different staff.

Reply from Clare Sheehan, Careline Advisor at Aspen Court Care Home

Thank you for your recent review, feedback is extremely important to us and our Residents’ health and wellbeing is our absolute priority. I’m sorry to hear about your concerns and would like to take this opportunity to apologise for any distress caused. Following your review, I have completed an investigation which involved meeting with all the staff team to remind them of the need for delivering the highest standard of care possible. I will be monitoring this also during my daily walk around.

We have recently had enhanced support with a robust recruitment drive due to a number of staff vacancies and are really pleased that we have been able to make our care team stronger. Please do come and see me when you next visit the home.

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Review from Alan K (Son of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience

Both my parents were taken into this care home in May 2016. The care and support they received throughout their stay has been second to none. Nothing has been too much trouble. The staff are very caring people.

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