Review from Alison C (Granddaughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience

My nan reached her 100th birthday last month in the home and the activities coordinators really did a wonderful party for her. They went the extra mile for her and even did the entertainment for her themselves.
The kitchen staff laid on a lovely food spread for her family and other residents. My nan

felt so special and had a wonderful time. Thanks to them both for making her day very special. Thank you, Aspen Court and your wonderful staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dean B (Son of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care mum receives at Aspen Court Care Home. The staff are helpful and friendly. I never have to worry about my mum as I know she is safe and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stanley K (Son of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience

I was very impressed, the staff were always very thoughtful. My mother was very poorly. She was looked after all the time. They were always checking to make sure we were happy. I feel my mum was looked after. If we needed anything, they were there. If we were worried about anything, they would answer

any questions. Lovely staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria G (Wife of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience

This home has been a lifesaver since my husband was admitted. The care, cleanliness of both resident and room were excellent. The staff were very helpful and treated both my husband and myself with respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie C (Friend of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience

I was a visitor to this care home. The staff always appeared to be very caring and treated both the residents and visitors with respect. Residents and the rooms were always clean and I was always offered a cup of tea which after a long journey was always welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary W (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience

I can't thank the staff for all the compassion that they show my mother from the cleaners to the management. They do well in all they do at Aspen Court. I'm so glad that we picked this care home for their understanding of dementia. I know my mother is in safe hands. They are always willing to talk if

you have problems and will help to resolve any issues you may have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Husband of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience

The home is very nice and clean. The food is nice, staff are fantastic and there lots of activities for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience

It took some time for Mum to settle but on the whole, I am happy with Aspen Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen C (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience

The home is lovely and I am very happy with the care my mum receives from the staff who are very caring and nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie S (Daughter-in-law of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience

Beautiful home, staff extremely helpful and communication is excellent. Care and compassion is shown and my father in law settled really well. Staff are attentive and offer refreshments. The administrator, in particular, has kept me informed at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice B (Daughter of Resident) published on 23 March 2017
Submitted via Website • Report

Overall Experience

Since our mum became a resident 6 weeks ago we cannot find fault with the standard of care provided. The staff are friendly, caring, very approachable and mum seems happy and settled. This gives us great peace of mind knowing she is being well cared for and treated with respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis M (Son of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience

Really have found our experience to be pleasant.
No one likes their parents to go into care but it's comforting for me to know she is in a clean, modern and friendly environment whilst still having the specialists on hand to provide the necessary care and treatment.
Well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa P (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience

The care our mother is receiving at Aspen Court is exceptional. The staff are caring, kind and friendly. We were worried about having to put our mum in a care home but our fears were calmed. Our mum is treated with respect and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Son of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience

Mum has been in this home for three months and has been treated with the dignity a person of her age should be treated. Mum was bedridden the first three weeks at the home, but since then she has been out of bed on a daily basis even though she is in a wheelchair.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louie G (Grandson of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience

Our family was initially very concerned about placing my grandmother in a care facility after she had a stroke. However, after visiting her almost every day, we could see she was receiving the care and attention she needed.
Whilst my grandmother was only at Aspen Court for two weeks before she passed

away, I can honestly say she was treated with respect, compassion and kindness.
The staff seemed very attentive and caring (the latter of those two is perhaps the most important)
Many thanks to all the staff who looked after her during her brief stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine F (Regular Volunteer) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience

I visit Aspen Court Care Home almost every Friday and work with the Activity Manager and other members of staff. I have been visiting for nearly 10 years. I want to say how impressed I continue to be with the care given to residents and the genuine efforts made to provide a stimulating environment.

The staff are very kind and caring and really professional. I would be happy to be a resident in Aspen Court Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean G (Daughter of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience

If anyone had to place a loved one in a care or nursing home I would highly recommend Aspen Court. The staff and management are the most caring people I have ever met. They were kind, considerate and very friendly both to the residents and their families. They also welcomed you when you arrived with

a cup of tea which made you feel at ease. I would definitely recommend this home to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret W (Wife of Resident) published on 28 October 2016
Submitted via Website • Report

Overall Experience

My husband recently spent 3weeks at Aspen Court Care Home (Dodd street) was very impressed with the care he received and friendly and pleasant staff. He came home after his respite looking well and although suffering from dementia could tell us he liked it there. This is his second time at Aspen Court

Care Home and I would thoroughly recommend it to anyone wishing respite and care for their loved ones . A job very well done by all the staff thank you

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Evelyn W (Daughter of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience

Dad received excellent care and attention from all the staff at the care home. He was very settled there and comfortable. He thoroughly enjoyed the food of which was plentiful. We were thankful to everyone there as we knew Dad was very well looked after and all his needs catered for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frances B (Daughter of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience

I would have no hesitation in recommending Aspen Court Care home. My mother has been a resident for nearly 2 years. The staff group continually strive to give the best possible care to the residents and support to the relatives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Aspen Court Care Home

Care Provided by Aspen Court Care Home

Good to Know

Facilities