British Home - for people living with neuro-disability

Crown Lane, Streatham, London SW16 3JB
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7.8 7 Reviews
  • British Home - for people living with neuro-disability, London
British Home is a registered charity offering services that improve the lives of people living with neuro-disability: rehabilitation; residential care; respite support; and palliative care. Every resident at British Home has been affected by neuro-disability whether that is as result of accident or trauma, stroke, or a consequence of a degenerative condition or illness.

There is capacity for 80 people on site, with each resident having their own, private accommodation. Services are delivered through a multi-disciplinary team under the leadership of the Director of Care. As the nature of neuro-disability is unique to each individual, so the range and frequency of facilities and services people use will be tailored to their own needs and aspirations.

Every resident is able to access rehabilitation and reablement services, whether that is in their own room or in the therapy gym (or both). They support residents to use local amenities and shops, and visit community organisations, sports events and external facilities as appropriate. British Home also has a range of social activities on site. Alongside, dedicated social areas and extensive gardens, they also have a Chapel and Concert Hall at the Home.

Some of the home's residents stay only a short time until they move onto different accommodation, for example in an adapted home in the community, whereas for others British Home is a long-term home. For all residents, British Home provides a safe, comfortable and suitable therapeutic environment.

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Care Provided by British Home - for people living with neuro-disability

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 80 Service Users
  • Primary Care Categories
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Trustees of British Home & Hospital for Incurables
  • Person in charge
  • Catherine Humphries (Home Manager)
  • Admission Criteria
    • No artificial ventilation, no challenging behaviour
    • Ages 18+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to visit at any time, with the agreement of the British Home resident. Reception is staffed between 0800 and 2000. Outside of these hours, British Home operates a doorbell entry system.


  • Parking

  • There is parking at the rear of the building for visitors. Spaces cannot be guaranteed and visitors should confirm their registration number with Reception.


British Home - for people living with neuro-disability Reviews (7)

7.8

British Home - for people living with neuro-disability has a Review Score of 7.8 (7.789) out of 10, based on 1 reviews in the last 2 years. Over all time British Home - for people living with neuro-disability has 7 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 2
  • 0

Date Published

7
0
1
1
6

Review from A M (Resident) assisted by family/friend published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and skilled staff.
Easy going there and whenever possible.
Gay friendly.
Dog friendly
Excellent laundry.
Flexible and willing catering.
Phio or occupational therapist every weekday.

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Review from K R (Sister of Resident) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Shocking communication and very poor record-keeping of food/fluid intake. Room is not cleaned on a regular basis and has taken five days for an overflowing bin to be emptied. My sister does have complex needs and should be having physio on a regular basis but that does not happen. She does refuse when
asked, but physio is never offered the next day or on a constant basis.

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Review from J H (Friend of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were met at reception by a lovely lady, we did our covid test and then were shown to our friend's room. I noticed the beautiful chapel and went outside to look closer, even did a video. Staff were patient. You had a lovely display in the window of Frosty to Snowman. The woodwork was amazing (stairs
and beams). The fountains outside caught my eye. Our friend seemed happy and well cared for. I thought it was lovely and so were the staff.

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Review from A W (Sister of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My review is based on first and second-hand knowledge experiences that both my sisters and I have had. There is a terrible lack of communication with the nursing staff. My sisters food and fluid charts are not completed properly and the fluid is all done on guesswork. Her room is often dirty as is the
bedding. She hates it there and has not been able to establish any good relationships with any of the staff except for one.

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Review from Steve G (Friend of Resident) published on 22 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and nursing staff go the extra mile. There are many volunteers who work every bit as hard as the staff to ensure the happiness and wellbeing of clients.
Great Programmes of activities, and shows rolling over the weeks. Relatives/friends sometimes pay a fee to attend, but the light classical
music event was well worth it. Very professional, as the money went to the charity for further activities in the year. The fun day was a great jamboree of entertainment from professionals and schoolchildren, everyone, residents, performers, stall-holders, dignitaries and staff were happy and smiling.
I have a very good friend who needs their attention to her ailments, and they never make me feel unwelcome.
When I have made suggestions, they seriously take them on board, and if appropriate forward you to the staff, medics and management who may be responsible in that case.
It is one of the best I have seen (in my younger days I used to travel the charity show circuit as an entertainer).

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Review from David S (Civil Partner of Resident) published on 27 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner, who was bariatric, was admitted to the home having had a long battle with a malignant brain tumour. He had been in hospital for almost two months before moving to The British Home. In hospital he was becoming very confused and could not get any rest, but once he moved into the home he was
instantly noticeably happier. Due to his condition he was not mobile, but his team of care workers made sure that he was turned regularly. I was instantly struck by the fact that they really cared for their residents. The atmosphere in the home was of warmth and love, all the staff seemed to go the extra mile to make you feel part of the family. The level of care was just first class. I was so glad that my partner was able to spend his final days in such a wonderful home. I cannot recommend the home more highly, truly amazing.

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Review from Bridget K (Sister of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my sister at the home for 26 years and have nothing but praise for the home and the management running the home. Excellent care home to live in, if I ever needed to find a home for myself this would be it, hence why I chose this home for my sister. Very, very clean, good food and
you can always have a party when needed. Staff are caring and know the residents needs and very friendly I think that the activities couldn't improve with more trips outside, a lot all in house activities, quizzes, themed evenings, BBQ's. All in all an excellent establishment.

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Current Review Score: 7.8 (7.789)

Overview of Review Score

The Review Score of 7.8 (7.789) out of 10 for British Home - for people living with neuro-disability is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for British Home - for people living with neuro-disability is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.039 Points relating to the number of positive Reviews for British Home - for people living with neuro-disability is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 127 registered maximum number of service users is 25.4. 1 Positive Reviews ÷ 25.4 = 0.039

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about British Home - for people living with neuro-disability

What types of Care is British Home - for people living with neuro-disability registered for?

Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does British Home - for people living with neuro-disability provide?

Palliative Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does British Home - for people living with neuro-disability have?

There are 127 Single Rooms.

What are the Facilities & Services at British Home - for people living with neuro-disability?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is British Home - for people living with neuro-disability to the centre of London?

5.8 mile(s) as the crow flies, distance by road may be significantly further.