Bridgeside Lodge Care Centre has a Review Score of 10 (9.968) out of 10, based on 13 reviews in the last 2 years. Over all time Bridgeside Lodge Care Centre has 65 reviews.
Review from Gerard S (Son of Resident) published on 31 August 2022
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Review from N A (Son of Resident) published on 18 July 2022
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Review from C S (Daughter of Resident) published on 23 June 2022
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Review from Rachel T (Wife of Resident) published on 5 June 2022
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Review from Susan B (Daughter of Resident) published on 12 May 2022
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Review from Bella W (Wife of Resident) published on 3 May 2022
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Review from E W (Daughter of Resident) published on 3 May 2022
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Review from Kenneth M (Son-in-law of Resident) published on 14 April 2022
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Review from Anne H (Sister of Resident) published on 1 March 2022
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Review from Z N (Sister of Resident) published on 10 February 2022
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Review from S W (Son of Resident) published on 31 January 2022
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Review from Diane R (Daughter of Resident) published on 17 December 2021
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Review from Graham B (Brother of Resident) published on 1 December 2021
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Review from N M (Daughter of Resident) published on 19 November 2021
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Review from J G (Mother of Resident) published on 18 October 2021
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Review from Dianne M (Relative of Resident) published on 20 September 2021
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Review from Linda S (Wife of Resident) published on 9 August 2021
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Review from Barry B (Son of Resident) published on 6 August 2021
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Review from Patience O (Regular Volunteer) published on 13 May 2021
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Review from L C (Daughter of Resident) published on 23 March 2021
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The Review Score of 10 (9.968) out of 10 for Bridgeside Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.968 for Bridgeside Lodge Care Centre is calculated as follows: ( (149 Excellents x 5) + (5 Goods x 4) ) ÷ 154 Ratings = 4.968
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bridgeside Lodge Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Oct 2023
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Job Title: Centre Manager
As the Manager of Bridgeside Lodge Care Centre I am very proud to work with an amazing team of staff who are caring, dedicated, compassionate and innovative. Seeing a person beyond their illness is my favourite motto. I am a committed and caring person who likes to make a change to our residents, families, friends and staff. I ensure Bridgeside Lodge is part of the community we live in by building close relationships and links with other organisations.