Bridgeside Lodge Care Centre

61 Wharf Road, Islington, London N1 7RY
Submit a Review
10 65 Reviews
  • Bridgeside Lodge Care Centre, London
Welcome to Bridgeside Lodge Care Home in Islington. Situated by the beautiful Regent’s Canal, the luxurious modern gated property offers 24-hour care for those between the ages of 18 and 65. They provide specialist care for younger people with neurological and spinal conditions, and elderly people with or without Dementia. They are blessed with a long-serving team of carers, and partner therapists who deliver high-quality, person-centred care within a homely environment.

The purpose-built home comprises 64 single bedrooms, all with en-suite facilities. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While the bedrooms provide a tranquil area to rest and relax, the bright and attractive communal day rooms offer residents the opportunity to catch up with friends, enjoy one of the home's visiting entertainers or simply recline in front of their favourite films.

At Bridgeside Lodge, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include arts/crafts, quiz nights and musical evenings. In the summer, they host garden parties and barbecues on their riverside terrace. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Residents enjoy the wider community, with a thriving high street, independent shops and local park all within a short distance.

The home's professional catering team delivers nutritionally balanced meals that are appealing to residents. Their professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.

Show Bridgeside Lodge Care Centre on the Map

Care Provided by Bridgeside Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Fatma Makalo (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bridgeside Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Residential Dementia Care from £1,800
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800
  • (these prices are only a guideline, please contact Bridgeside Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Bridgeside Lodge Care Centre Reviews (65)

Total of 65, showing 41-60
10

Bridgeside Lodge Care Centre has a Review Score of 10 (9.968) out of 10, based on 13 reviews in the last 2 years. Over all time Bridgeside Lodge Care Centre has 65 reviews.

Overall Experience

  • 61
  • 3
  • 0
  • 1
  • 0

Date Published

65
4
5
13
52

Review from S G (Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel supported by the staff. They are kind and friendly. The staff are passionate and nothing is a big ask for them. Management is always available and ready to help. During this period of the pandemic the staff and management work hard to ensure we are kept safe and protected. They ensured our social
needs are met and always the atmosphere was full of love, joy and happiness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marlene C (Daughter of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was given to a high standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gabriel W (Regular Volunteer) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent two weeks at Bridgeside Lodge for a school placement. Compared to care homes I have seen, Bridgeside Lodge rates outstanding in all areas of care and cleanliness. My time learning from the RNA on first floor, as well as working along with staff there was truly informative and a delight. Management
and the team members are all industrious, bubbly, friendly and treat all residents with the dignity and attention of true professionals. I will have no reservations recommending Bridgeside Lodge as a home for loved ones or even as a place of employment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Wife of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Bridgeside Lodge Care Centre since May 2020. During this, he has settled and he is looking and acting more like his old self. The management of Bridgeside are very professional and the staff are very caring and kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Veena S (Sister of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My sister lasted 5 days in this home. She was so distressed at the lack of care, behaviour of staff towards her and each other by Friday her mental wellbeing had deteriorated causing us and the palliative nurse concern that we decided to move her out asap. My sister wept like a child when told she had
to stay until Monday. During the 5 days she was taken out of her small room for one and a half hours in total. Although staff promised to put a plan in place over the weekend nothing happened. My sister said the staff were bad-tempered when she called them. One morning at 8.30 staff were heard arguing and threatening to beat each other up. When we asked about this they claimed my sister must have heard the argument in the street. This is not feasible.
Today l have queried my high phone bill. I was told it was due to calls l made to Bridgeside, which are apparently charged at a premium 0844 number even when you dial the local code 0207, costing me £30 extra for 8 calls! I am not happy.

Reply from Rosamunde Willis-Read, Chief Operating Officer at Bridgeside Lodge Care Centre

We welcome all feedback as this allows us to learn lessons, review ways of working and reduce potential repetition. We have conducted a thorough investigation and responded with detailed findings. Despite a virtual tour of the home being conducted and the placement accepted, we agree that the resident expressed a wish to move almost immediately on arrival. We worked as swiftly as possible and in partnership with external professionals to facilitate a move to alternative accommodation. We recognise the difficulties many people experience when having to undergo a period of self-isolation when first moving into a care home, which is sadly necessary given the current government guidance concerning pandemic management. We provided a detailed response regarding the altercation that we accept occurred outside the home and apologised that we did not control this isolated noise from the street and have made adjustments to avoid any future occurrence.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matthew M (Partner of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home with exceptional levels of care. The staff has demonstrated total commitment to keeping my partner safe throughout this dreadful COVID-19 pandemic and this has been a great comfort to myself and my family. All the staff is kind, caring, and extremely professional at all times.
They do their very best to keep my partner comfortable and happy and they are a credit to their profession.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary M (Daughter of Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a nursing home for my mother during lockdown following a life-changing stroke was an unbearable thought, but Bridgeside Lodge made the transition as easy as possible and have been so reassuring. I can't speak highly enough of the manager who has shown great kindness, empathy and good common
sense, alongside a wealth of invaluable experience.
My mother has a lovely room overlooking the canal and seems content. I speak to my mother and staff daily, they are always helpful and considerate, paying attention to my mother's individual needs. They always dress her with care for garden visits which I very much appreciate. I wouldn't hesitate to recommend Bridgeside Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare B (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgeside Lodge was the perfect place for my father, and I am incredibly grateful for the unfailing kindness and care he received during his time there. Every member of staff was knowledgeable, calm, committed to excellence, and very friendly. All the residents were treated with gentleness and genuine
consideration, regardless of how challenging their behaviour. My father was always sensitive to his surroundings, and his mood and outlook improved considerably almost as soon as he arrived at Bridgeside. This was remarkable, given his advanced Alzheimers: we were concerned that the move would distress him, but in fact, it cheered him up! We were also impressed by the fact that everyone spoke well of Bridgeside and its staff, from the local GP surgery to the local florist. When my father died of natural causes aged 90, the staff were unbelievably kind, efficient and helpful at that difficult time. We felt he and we, were brilliantly taken care of and we're so glad that this was his last home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Friend of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgeside Lodge is a wonderful place. It is always a pleasure to walk in for a visit. I've been coming to visit my friend here for 7 years and it's always been a happy place, wonderful, warm and friendly staff a feeling of real caring and superb management. Thank you so much for all that you do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Niece of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend Bridgeside Lodge more highly. My Aunt was a resident for 3 years and died there peacefully in August this year. She was treated, as an ex-nurse herself, with the utmost respect and dignity right to the end. The manager is a force of nature and her staff follow in her footsteps.
I am lucky still to visit my Stepmother who is a very happy resident.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Abeba T (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Bridgeside Lodge is a very pleasant and happy one because Mom is receiving high-quality care based on her individual needs. The environment is clean, she is getting her medication in a safe way, she is treated with compassion and her dignity is respected. She is also involved with all
decisions regarding her treatment and any concerns are acted on immediately and effectively.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe here. The staff treat me with dignity and respect. Staff look out for me and always worried about me. I feel at home and my input is valued. The staff delivered outstanding care. The management is very compassionate. I get on well with resident sand other families. I am involved in a lot
of activities. I am even in charge of weekend activities. I feel I have a purpose to live now.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H G (Sister of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In spite of his very difficult condition, I feel I can trust Bridgeside Lodge staff to care sympathetically and kindly for my brother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H B (Granddaughter of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather is on the third floor of Bridgeside Lodge Care Centre, and in the last 4 months that he has been there I have found the staff (including the manager) welcoming and friendly, and always smiling and willing to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P E (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgeside Lodge is a clean and fresh care centre, where residents and their relatives alike feel welcome and relaxed. The building itself has waterside views providing a great outlook and interest for residents. The care and kindness shown to my father at Bridgeside Lodge has been 'second to none'.
Consequently, he has settled into what feels like an extended family in the section of the centre in which he resides. He loves the meals, which can be taken quite flexibly if the need arises. There is a lovely outside space to enjoy 9weather permitting) and also at events, music, BBQ etc. One of the best features of Bridgeside Lodge is continuity of staff that are permanent employees; we have not noticed use of 'temps' or 'agency' which might be less positive. As Bridgeside Lodge, the staff quickly react to maintain the health and hygiene of my father, with the local surgery having very approachable GP's nearby. Our whole family is very glad we found Bridgeside Lodge for Dad!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Contentment. Happiness. Most friendly staff and helpers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E K (Sister of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment is very clean and tidy. Staff and management very caring, friendly, hardworking, polite and willing to help and listen. Very professional. It is a very nice place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E C (Friend of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly institution, caring staff, always smiling. So impressed with the management, so professional and well-trained people. I salute them all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Daughter of Resident) published on 3 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is on the third floor of Bridgeside Lodge Care Centre, and I have found the staff and management welcoming and friendly, with a smile and always willing to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frances N (Sister of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgeside Lodge is a very well managed care home. My brother has been a resident there for 2 months and I am very happy with the care he is receiving.
He is getting the very best of food and every effort is made to encourage him to eat. A special soft diet has been arranged. My brother has a skin
care nurse visiting him regularly. He has speech therapy and assessments of his dementia condition.
I find the management and staff very approachable and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.968)

Overview of Review Score

The Review Score of 10 (9.968) out of 10 for Bridgeside Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for Bridgeside Lodge Care Centre is calculated as follows: ( (149 Excellents x 5) + (5 Goods x 4) ) ÷ 154 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bridgeside Lodge Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Fatma

Fatma Makalo

Job Title: Centre Manager

As the Manager of Bridgeside Lodge Care Centre I am very proud to work with an amazing team of staff who are caring, dedicated, compassionate and innovative. Seeing a person beyond their illness is my favourite motto. I am a committed and caring person who likes to make a change to our residents, families, friends and staff. I ensure Bridgeside Lodge is part of the community we live in by building close relationships and links with other organisations.