Brook House Care Centre

20 Meadowford Close, Thamesmere Drive, Thamesmead, London SE28 8GA
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8.7 27 Reviews
  • Brook House Care Centre, London
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Care Provided by Brook House Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 74 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Profound & Multiple Learning Disabilities
  • Stroke

Good to Know

  • Person in charge
  • Jacqueline Perdrix (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


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Brook House Care Centre Reviews (27)

Total of 27, showing 1-20
8.7

Brook House Care Centre has a Review Score of 8.7 (8.652) out of 10, based on 5 reviews in the last 2 years. Over all time Brook House Care Centre has 27 reviews.

Overall Experience

  • 16
  • 9
  • 2
  • 0
  • 0

Date Published

27
1
1
5
22

Review from Lorna A (Daughter of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Brook House Care Centre in February 2024 and has received the best care possible. All the staff are absolutely brilliant and take great care of my mum. Every single member of staff takes time to talk to her as they pass by. The entertainment is amazing and Mum joins in most activities. She
has settled in very well and is very happy at Brook House. As a family, we thank everyone at the care home for all that they do.

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Review from Ken N (Husband of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit to Brook House, before my wife was admitted, I was given a tour of all of the facilities and met some of the staff. Everywhere was clean and tidy, especially the kitchen.
The thing I noticed most was the friendliness of every single member of staff.
Already, I felt comfortable,
and after talking to the nursing staff and the manager, I was confident that this was the right place for my wife.
She moved into Brook House on 6th April 2023. I was surprised at how quickly and easily she settled in.
I always get a warm welcome from the staff, and they always give me an update on her behaviour and activities.
I can say without any doubt whatsoever that every member of the Brook House staff that I have met, the receptionist, the office staff, the maintenance men, the cooks, the nurses, the carers, the activities staff and the cleaners and of course the managers have always been friendly, caring, happy, helpful, obliging and very professional.

Reply from Sam Chontow, RM at Brook House Care Centre

Thank you so much for the wonderful feedback about the service provided at Brook House Care Home. Our team works tirelessly to ensure a good quality of care is provided. It is always a great pleasure seeing the positive feedback which will enlighten the enthusiasm of our teams.


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Review from Christine W (Wife of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my beautiful husband arrived at Brook House 3 years ago, every one of - staff have been fantastic, caring, supportive, friendly and helpful. They're a family everyone could wish for. Thank you all for your wonderful love, kindness and support to residents and families. God bless you all.

Reply from Sam Chontow, RM at Brook House Care Centre

Thank you for your lovely review. Our staff strive to give the best care to the residents and will be very appreciative of your kind words.


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Review from Phillip M (Son of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into hospital expecting to die. The manager and deputy manager visited my mum in hospital. Mum was eventually discharged with a place, plan and the home almost threw a party to have her back. My mum is still going and is lovingly cared for every day including being fed and changed. She has
been at Brook House since August 2019 and is visited by all the staff who she calls all by the same name. All the staff love the residents and ensure that families are kept informed and are made a part of the Brook House family. Wonderful team, wonderful care, wonderful experience.

Reply from Sam Chontow, RM at Brook House Care Centre

Thank you for your wonderful feedback about the management team at Brook House Care Home. We truly value each and every resident to ensure we provide excellent care and we really appreciate you taking the time to give us your thoughts. We will pass on your wonderful comments to all the staff.


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Review from Michael K (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Brook House for a couple of weeks. Family are regular visitors and we have found it nice and cosy. Staff are polite, management are always on hand. Safety and security are very good. My father is always clean and changed all the time. so a big thanks.

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Review from A H (Son of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first point of contact on looking around on day one, we cannot speak highly enough of all the staff at Brook House. We were hesitant of moving our mum from home into a care home but our concerns were unfounded. All the staff were friendly and welcoming, visits were made easy. They showed our
mum dignity and respect and she was always safe and clean. They really cared when she passed away, they were dignified and respectful. Thank you.

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Review from Joanna M (Daughter of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with excellent people. Always support with anything. My mum is not hard to work with but they are brilliant.

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Review from Graham L (Son of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good staff. Good care.

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Review from T C (Daughter-in-law of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care home is a pleasant place to visit. It could do with brightening up in some places. It is very warm in the rooms and the management team and admin staff are excellent, very helpful and polite.

Reply from Sam Chontow, RM at Brook House Care Centre

Thank you so much for taking the time in writing such a lovely review about Brook House Care Centre. We will pass on your wonderful comments to all the staff.


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Review from M P (Father of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am very happy with the care my daughter receives. Good atmosphere. Friendly staff, especially office staff who are always there if I have any issues. Nursing staff also very helpful.

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Review from A A (Granddaughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting my grandad was met by a lovely administrator. Very warm and welcoming.
The staff are very chatty and very welcoming.
The home itself is clean, but very hot! The manager us very lovely, welcoming and really informative. Basic accommodation, but Grandad is ok.

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Review from Ruth P (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely. Dad has a very close relationship with his 1-2-1 carers. All staff are friendly and helpful, and they try their best to answer any questions they have.

Reply from Sam Chontow, RM at Brook House Care Centre

Thank you so much for your lovely review about Brook House Care Home. We very much value the feedback we receive, as this allows us to continually review our service and ensure the care we provide is maintained to the highest standard.


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Review from A D (Granddaughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the place, with good cleanliness, and helpful staff who are kind and treat people and visitors with dignity. Love the overall facilities so far well maintained. Good job keep it up, all round good, and a nice place. Well organised, fresh environment feels like home. Excellent!

Reply from Sam Chontow, RM at Brook House Care Centre

Thank you for taking the time to write such a lovely review about Brook House Care Home. It's so good to hear that you are happy with the home, we will make sure to pass this on to the team.


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Review from Sue P (Sister of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has not been here long but overall really pleased.

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Review from E M (Resident) published on 19 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities staff here are exemplary. They radiate happiness and humour. They have a genuine concern for the spiritual welfare of the residents. They also genuinely enjoy each other's company and create an atmosphere of family and belonging. These are wonderful are rare qualities!

Reply from Sam Chontow, RM at Brook House Care Centre

Thank you so much for taking the time in writing such a lovely review. We will pass your wonderful comments on to our activity team!


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Review from Pastor Gabriel O (Regular Volunteer) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Brook House cares for one of our members who use their services. They are very responsive. The manager and the staff are friendly. The home is neat. Overall, I think they are providing excellent services.

Reply from Sam Chontow, RM at Brook House Care Centre

Thank you so much for your lovely review. We very much value the feedback we receive, as this allows us to continually review our service.


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Review from R L (Son of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received wonderful care from the staff. When Mother entered the home she was not eating or drinking and was losing weight. Since then Mum has been eating well and drinking normally. The staff take time to speak to Mum, are always gentle with her. They always keep me informed of any changes
that will affect my mother. I could not have asked for a better home.

Reply from Sam Chontow, RM at Brook House Care Centre

Thank you for taking the time to write such a lovely review about Brook House Care Home. It's so good to hear that you are happy with the care and love your mum is receiving from our team. We will make sure to pass this on to the team.


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Review from Roger H (Son of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think the home is under-resourced. Coordination with the palliative care team could be improved.

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Review from Catherine B (Wife of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home and staff are very good. They look after my husband very well. I know he is getting the best care from all the staff. They take care of his every need, and myself and my son know he's in the best care home. All the staff are kind and caring. We are happy because we know he's happy.

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Review from Ruthie F (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and caring towards my mum. The home's approach/response to the pandemic has been outstanding. Communication with relatives is efficient and appropriate. My mum seems very calm here at Brooke House, considering her complex needs. Reception/finance and admin staff, are also very
approachable and caring.

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Current Review Score: 8.7 (8.652)

Overview of Review Score

The Review Score of 8.7 (8.652) out of 10 for Brook House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Brook House Care Centre is calculated as follows: ( (48 Excellents x 5) + (11 Goods x 4) ) ÷ 59 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.838 Points relating to the number of positive Reviews for Brook House Care Centre is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 5 Positive Reviews ÷ 14.8 = 0.338

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Brook House Care Centre

What types of Care is Brook House Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brook House Care Centre have?

There are 74 Single Rooms.

What are the Facilities & Services at Brook House Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Brook House Care Centre to the centre of London?

11.1 mile(s) as the crow flies, distance by road may be significantly further.