Review from M H (Daughter of Resident) published on 24 April 2022
Submitted via Website • Report

Overall Experience

My mum was a resident from December 2020. She passed away under their care in February 2022. My mum was happy at Brook House Care Centre and was well cared for. One member of staff who cared for my mum’s medical needs was amazing with mum and was so supportive in every way.

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Review from Eileen A (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience

Our dad went into Brook House on 1st June 2020 and sadly passed away on 30th August 2020. The staff who cared for our dad were absolutely amazing and made his stay with them as comfortable and as pleasant as it could be. They were also very kind and supportive to us as a family and we will always be

grateful to the staff particularly on the first floor where Dad stayed. We would highly recommend this care home based on our experience.

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Review from Vicky (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience

Our dad was taken into Brook House 1st June this year. I have been very impressed with the way the staff have helped my dad. Especially during this very difficult time of COVID-19. It has been a very difficult time and they have been very patient and kept us informed at all times.

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Review from Stacey R (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience

I think the staff at the Brook Care Home are amazing. They always attend to our needs and look after the patients.
The two girls in reception are outstanding, always very polite, really lovely girls.

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Review from Julie H (Daughter of Resident) published on 8 August 2018
Submitted via Website • Report

Overall Experience

My mum spent five years at Brook House but sadly passed away this week. In those five years, I've never had cause to put forward a complaint. The staff have become valued friends, who treated Mum with the care and dignity she deserved. The grounds are kept clean and safe and although Mum was unable

to partake in any of the activities or entertainment, I have witnessed these and the residents seem to enjoy them.

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Review from Marie (Niece of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience

My auntie loves living here and enjoys joining in with the fantastic activities daily.
My auntie has had a really tough few years, and the activities staff helped us to throw her a birthday party, and even provided entertainment for us. They really went out of their way to make her feel so special.
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home could do with a bit of modernising, but I understand that this is a work in progress at the moment, and it doesn't reflect on the care they offer.
The handyman is always around to fix things promptly, the kitchen staff go out of their way to make sure the residents are happy with their meals, the office staff are always there to greet you with a friendly smile, activities staff go above and beyond to listen to what the residents want, lend a friendly ear and always have a smile on their face. The cleaning/laundry staff are friendly and do a great job and management will always listen to your concerns. I would highly recommend you take a look at Brook House and see for yourself.

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Review from R B (Son of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience

I have found the care home staff to always be very helpful and they clearly care for the residents and look after them as best they can. Whilst there have been some issues generally any problems are dealt with quickly. Overall, regardless of the various changes that have taken place the first focus

is always the residents.

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Brook House Care Centre

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