Brymore House Care Home

243 Baring Road, Grove Park, Lee, London SE12 0BE
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9.6 31 Reviews
  • Brymore House Care Home, London
Brymore House Nursing Home in London is a large Edwardian detached property with its own drive and attractive enclosed gardens at the rear of the house.

Brymore houses two separate units; an Elderly Frail Nursing Unit and an Intermediate Care Unit. Both units have their own spacious lounges and sitting areas, kitchen facilities and en-suite bedrooms.

The Nursing Unit provides nursing care, residential care and palliative/continuing care for individuals who have complex medical conditions.

Brymore House staff in the Intermediate Care Unit work alongside social workers, physiotherapists and occupational therapists from Lewisham Intermediate Care Team to provide care for individuals who are requiring rehabilitation before returning to live safely at home.

Individuals have access to a varied activities programme which aims to promote social interaction in keeping with the cultural, generational, physical abilities and life experiences of each person. All activities are need-based and supervised by two activity co-ordinators.

Each individual will have a social care and activities care plan and staff will encourage interested individuals to sustain interest in gardening, pottery, craftwork and relaxation activities.

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Care Provided by Brymore House Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Brymore Care Homes Ltd
  • Person in charge
  • Sujatha Kanagasabapathy (Home Manager)
  • Admission Criteria
    • Pre-Assessment
    • Ages 50+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 3

Funding & Fees Guide for Brymore House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,400 – £2,100
    • Self-Funded Nursing Dementia Care £1,500 – £2,098
    • RESPITE Self-Funded Nursing Care £1,198 – £1,500
  • (these prices are only a guideline, please contact Brymore House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Nursing Unit: Visiting time 10.00-19.00
    Intermediate Care Unit: 14.00-16.00 and 18.00-20.00


  • Parking

  • Free parking in the front car park.


Brymore House Care Home Reviews (31)

Total of 31, showing 1-20
9.6

Brymore House Care Home has a Review Score of 9.6 (9.617) out of 10, based on 12 reviews in the last 2 years. Over all time Brymore House Care Home has 31 reviews.

Overall Experience

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Review from Deborah C (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home.
My mum had dementia and moved into Brymore House Care Home in January. During her stay there, she seemed more alert and constantly told us that everyone there was so nice to her and the food was delicious. When we visited, she was always clean and wearing fresh clothes. The staff
were pleasant and very helpful. There was often entertainment for the residents and a lovely garden for them to enjoy in the summer. Mum interacted with the other residents and enjoyed the entertainment provided, especially the singing and she even got up to dance. A big thank you to the activities coordinator who organised all the entertainment and even painted my mum's nails for her. I couldn't recommend this place any higher if you are looking for a care home for your loved one. Thank you so much for being so supportive and putting my mum's needs first. Mum sadly passed away in August and staff from Brymore House attended the funeral which was wonderful.
A big thank you to everyone for everything you did for my mum.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

Thank you for sharing your experience. We will share this wonderful review with our nursing team.


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Review from Debbie S (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum was only a resident for six months, I cannot speak highly enough of Brymore House Care Home. Mum was almost in the final stages of dementia when she went into the home but the care she received whilst there and in her final weeks was excellent, everyone was so helpful and supportive,
especially the activities coordinator who was always there with a hug and fantastic smile and Mum's carers, especially two carers in particular. I know Mum ended her days comfortably and I cannot recommend Brymore enough.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

Thank you for the fantastic five-star review. Our nursing team is committed to delivering high-quality care and your feedback is a great encouragement to us.


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Review from Donna D (Mother of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Brymore House Care Home from January 2022 to July 2024 when she sadly passed away. During that time, the care that she received was excellent, the staff were attentive, caring and showed her love and affection as though she was a family member. She was always treated with
compassion and dignity. I'm certain her life was extended as a result of the care provided. The support and consideration also extended to me, as I was always able to make contact with a team member with any queries.
A big thank you for everything you have done for my mum.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we're doing and we're happy to hear that you had a great experience.


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Review from Wendy J (Wife of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving excellent care at Brymore House Care Home for four years. I am so pleased to say he is happy, content and settled in his home from home. The dedicated nurses and carers treat him with respect sensitivity, good humour and understanding. They really know him. They keep a
sharp eye, monitor closely and act on any changes in his condition swiftly, expertly and compassionately. Indeed, the level of care is exceptional. In addition, there is a befriender for all residents, a wealth of events and activities organised by the activities coordinator and the catering staff who work tirelessly to ensure residents receive maximum nourishment each day. The premises are spotless and the cleaning staff take pride in this essential work.
The nurse manager and deputy manager keep a watchful eye on all proceedings. They ensure all staff have the latest health training, that standards are upheld across all aspects and hold regular meetings for relatives. I always try hard to attend these as we are fully informed of all updates on Brymore House Care Home systems and we have a chance to ask questions.
I commend all staff for their excellent work and trust them completely with my husband's care.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

Thank you so much for taking the time to leave us your excellent review. We are pleased to hear that you are happy with the care, activities, meals and environment. Thank you for your continued support for our team. Your glowing feedback truly brightens our day.


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Review from A M (Daughter of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This was not a great experience for our mum or the family. Her care was far less than satisfactory. Most of the staff are lovely but they do not have the time or resources to provide nursing care. Residents were observed spending a large amount of the day in wheelchairs rather than being encouraged
to mobilise or indeed being transferred to more comfortable seating which was available. There was little interaction in the dark day room. The home looks worn and in need of updating.
Mum was often left in wet clothing for hours unless we requested directly that she was changed. Medication which was ordered by the outreach nurse from the hospice was not provided and when pain relief was requested by me, I was told there wasn't any for her.
In three weeks, she was not showered nor was her hair washed. This is not acceptable and even though it was requested - she did not see the hairdresser.
I would not recommend Brymore if your loved one needs care.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

Thank you for your review. I am sorry to hear you had a frustrating experience. I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we are sorry to hear this was not met in your interaction with the Home. Our staff are deployed to each floor according to the dependency level of residents. We have a full time activity Co-Ordinator and an In-House befriender service in the Home. We do keep the record of what we have offered to each resident and who has refused or are unable to participate in activities. Every resident has their personalised care plan in terms of personal care and mobility. Residents who have got capacity are able to use nurse call bell for any assistance needed. Our medication chart will reflect who was offered pain relief and who received or refused. We would like to take the opportunity to investigate your feedback further. We will work with you to resolve any issues as quickly as possible.


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Review from Keith C (Brother of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident at their home and I gather she passed away last night. But, I have to say that in all the hospitals she had been in for nursing care, that I am glad she was in your care as I visited her lunchtime and she was comfortable, she seemed to be breathing ok and I managed to speak
to her, she stated she had seen the priest and I knew that would calm her. I also noticed a member of staff tried to feed her, definitely more than any of the nurses ever did at the hospital she had stayed at treating her COPD and Lung Cancer. Plus the food definitely was nice and edible. I had worked in a home as a carer and assisted several senior members of my family, as well as worked in the NHS (similar to Cardiac Physiologist) and I would definitely recommend your home to anyone who needed care.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

We appreciate your feedback. Thank you for taking time to leave us this fantastic review and recommendation to others.


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Review from H B (Daughter-in-law of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend the outstanding care and support given to my mother-in-law, who has recently passed away, having been a resident at Brymore House for almost eight years. She was always treated with compassion and dignity. I'm certain her life was extended by several years under the care of the
amazing nursing and care teams, ably assisted by the outstanding activity coordinator and administrative team. The support and consideration also extended to me, as I was always able to make contact with a team member with any queries.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

We appreciate your feedback. Thank you for taking the time to leave us a review.


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Review from Rona D (Daughter of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Brymore House Care Home for four and a half years. The administrators were always willing to listen to any concerns I had and responded quickly to improve issues so that my mother was more comfortable and stress free. The kitchen staff accommodated my mother’s ever-changing
food requirements throughout her residency. The care staff were always patient and kind and I am grateful for their constant attention and for the friendly relationships they formed with Mum. The entertainment manager worked hard to ensure that all the residents, including Mum, were able to access a varied social life. The nursing staff regularly talked to me updating me on the changes to Mum’s care plan. They were vigilant and always had Mum’s best interests at heart. I have no hesitancy in recommending Brymore Care Home to others.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

It's lovely to hear your kind words of appreciation for our hard-working staff at Brymore House Nursing Home. feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to our residents. Thank you for all your support.


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Review from Jane H (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff cared for my mother with professionalism and great care. They were genuinely fond of her and showed her affection.
Thank you to everyone involved in her care. What a great team you have at Brymore.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

We are extremely happy that you had a positive experience, and we are grateful for your feedback. Thank you.


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Review from Victoria B (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a great time for my dad to build on his strength, and Brymore House Care Home helped and supported him, so he able to go home.
The staff was lovely and welcoming and encouraging to Dad. He was fed well and had personal needs with help with washing and dressing, always there to help him, just
want to say a big thank you and well done.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

We really appreciate you taking the time out to share your experience with us. Thank you.


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Review from Shirley M (Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not say anymore, but excellent from me coming in on a stretcher. All the staff were so kind and made me welcome. Brymore House should all be pleased with themselves; they are all a treasure, and they are all nice. Love you all.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

Thanks for the awesome review. These are the stories that keep us so motivated to continue doing what we're doing, and we're so happy to hear that you had a great experience.


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Review from Julie K (Daughter of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Brymore House Care Home from 17/02/23 to 17/03/23, during his stay at the home he was cared for very well. He loved the food, he had a lovely room to stay in and it was very clean. The staff are very caring and helpful, great place.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

We are so happy to hear you had a great experience at Brymore House. Thank you very much.


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Review from Acelya B (Granddaughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have great ease and appreciation, knowing my grandfather is amazingly taken care of by staff and management. The care home has an outstanding dynamic, and everything seems well-operated. Staff are always friendly and willing to help; they also ensure a guaranteed safe environment for
residents. I have always found staff and management have genuine care for my grandad and maintain healthy/supportive relations with residents. The care home is always found presentable with amazing hygiene.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

Your review made our day! I have passed your comments on to our nursing team so they can enjoy the good vibes too.
Comments like yours make our care work worthwhile. Thank you very much.


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Review from C H (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Brymore House Care Home for approx three years. The care was brilliant and she settled in very well, not easy as she had dementia and was not always easy to deal with. We as a family could not fault the care towards the end of her life and would recommend the home to anyone looking
for a place for a relative. A big big thank you for everything you have done for my mum.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

Thank you so much for sharing your experience with us. It is our pleasure to hear your valuable feedback and the recommendations to others.


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Review from Theresa S (Mother of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big, big thank you to all the staff at Brymore! My mother recently spent four weeks there and the staff were fantastic. The day and night staff work so hard and made my mum feel so comfortable during her stay. I was very apprehensive about her staying there at the beginning but the business administrator,
put my mind at rest from the start. They catered for all her needs, put on loads of activities and encouraged my mother to interact with all the residents. The rehab team were amazing and my mum has improved greatly and is getting back to the way she was. A special thank you to one of the nurses, who was incredible. I cannot thank Brymore enough for everything they have done for my mum and would fully recommend them.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

Thank you, Theresa. We value the positive review and are happy to hear that your mother enjoyed her stay at Brymore House.


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Review from K T (Son of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care has been second to none. She has been very comfortable and well cared for. The home and the staff have done extremely well in coping over the covid period as they were very pro-active frin the very start. The staff always kept me informed on mum's condition.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

We are incredibly grateful that you took the time out to leave a review. It was a great pleasure of meeting you and your mother. I will forward this lovely message to our nursing team in the nursing unit. Thank you very much.


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Review from M B (Daughter of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting Brymore Hosue for the very first time, I was amazed at the cleanliness, the layout and the home, and the kindness of management and staff. I had no hesitation after being shown around that my mother would be really happy here. Nothing was too much trouble. The care was brilliant, the activities
are a joy to my mother. Nothing was too much trouble, even down to the chef who catered for my mother's requirements. She was truly happy during her time at Brymore Hosue and that is all one can wish for, although mum has sadly passed away now, it is also a comfort to stay in touch with Brymore.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

Thank you so much for sharing your experience with us. I will convey your positive review to the nursing unit. Many thanks.


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Review from M S (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the treatment for exercising leg muscles, improving slowly just need more confidence. Managing with a walking frame at present.

Reply from Sujatha kanagas, Home Manager at Brymore House Care Home

Thanks so much for your feedback! We’re really glad you enjoyed our service.


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Review from G P (Respite Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been well looked after and given support and encouragement with the exercises, which has helped me to make progress. The staff are friendly and easy to chat with and I've looked forward to seeing them each day.

Reply from Sujatha Kanagas, Home Manager at Brymore House Care Home

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Many Thanks.


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Review from Kiran S (Niece of Resident) published on 23 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was transferred into Brymore House residential care for rehabilitation following a long stint in hospital. The staff and entire team were so welcoming. Upon admission, her physio contacted me to explain the level of care that she would be receiving. The conversation was so thorough. I was so
happy that this professional took the time to explain to me how Brymore works and how the team can support my aunt on the day that my aunt was admitted. The level of care and support in Brymore is high. Throughout the weeks that my aunt has been a resident at Brymore, I am given regular up to date information on how she is progressing. When talking to my aunt she warmly mentions the care and support that she receives from her physio team and the staff.
I booked a visit to see my aunt in Brymore (as I hadn’t since she was discharged from hospital). My aunt looked incredible. She was alert and her mobility had improved significantly. There was such a positive difference.

Reply from Sujatha Kanagasabapathy, Home Manager at Brymore House Care Home

We are very grateful for your review on Brymore House care and hospitality. We are glad to hear your aunt has improved her mobility.
Thank you very much.


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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Brymore House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Brymore House Care Home is calculated as follows: ( (112 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 141 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brymore House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Suja

Suja Kanagas

Job Title: Matron/Home Manager

Joined: 2018

Ms Suja has studied and qualified as a nurse in Norway. She has many years of experience in Nursing and Management in Nursing Homes. Suja has a diploma / NVQ Level 5 in Leadership and Management. She has previously won Platinum award for Gold Standard Frame Work/ End Of Life Care.


Scarlett

Scarlett O'Sullivan

Job Title: Business Administrator

Joined: 2013

Ms Scarlett O’Sullivan is employed to oversee the running of all the business operations and to take care of service user finance as necessary.


Sharon

Sharon Dickinson

Job Title: Activities Coordinator

Joined: 2010

Sharon has been working with us for nearly 10 years. She started as 1 of our domestic staff then went on to help out with our residents, then in early 2018 Sharon become our permanent activities coordinator.
She has organised day trips out, summer, Christmas and Easter party's. She has a different activity for every day which everyone at Brymore loves.


Frequently Asked Questions about Brymore House Care Home

What types of Care is Brymore House Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brymore House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Brymore House Care Home have?

There are 51 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Brymore House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brymore House Care Home to the centre of London?

8.7 mile(s) as the crow flies, distance by road may be significantly further.