Charlton Park Care Home

Park Farm, 21 Cemetery Lane, Charlton, Greenwich, London SE7 8DZ
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9.3 43 Reviews
  • Charlton Park Care Home, London
Charlton Park Care Home is in an ideal location surrounded by leafy parks and easily accessible transport links into central London.

The team at Charlton Park supply 24-hour care for people with dementia or require nursing. All care is tailored to the individual depending on their needs.

Charlton Park has numerous lounges for residents and relatives to enjoy if and when they please. All bedrooms at the home are single with en-suite bathroom facilities.

Residents are encouraged to personalise their bedrooms to ensure they are as homely and familiar as possible.

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Care Provided by Charlton Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Harriet Kobusingye (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Charlton Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Charlton Park Care Home Reviews (43)

Total of 43, showing 1-20
9.3

Charlton Park Care Home has a Review Score of 9.3 (9.253) out of 10, based on 12 reviews in the last 2 years. Over all time Charlton Park Care Home has 43 reviews.

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  • 30
  • 12
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Review from Jo M (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family could not have wished for a better care home. Dad's needs are so well catered for. Dad is very lucky to have a room here. Staff are so kind, caring, polite and professional. Nothing is too much trouble at any time. Dad is treated with the greatest care and respect. We couldn't ask for any
more.

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Review from Denise G (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been treated with kindness, respect, dignity and amazing care. Every member of staff, cleaners, laundry, admin, carers, nursing staff, doctors, cooks, management have been fantastic. We have no complaints at all - they all treat our dad with kindness and respect at all times and they
always let our dad keep his dignity, which is so important to dad. We would like to thank everyone for looking after our dad. We were so worried about leaving him but you have taken that worry away and we know hes in safe hands. Thank you all.

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Review from D C (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, caring, sensitive, and respectful. There is a lot of laughter and joy in this home. Which brings great comfort and peace of mind.

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Review from S B (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Charlton Park Care Home provided long term care and support for our relative and as he became more and more bedbound. The staff always went the extra mile to ensure he was comfortable and receiving best of care. The manager leads while tea in a very skillful and professional manner and this approach
permeates to all staff who are dedicated and go beyond the call of duty. On all visits to the home, staff are always attentive and prepared to assisted in any way. We would have no hesitation on recommending Charlton Park to others. We were absolutely delighted that the manager and staff attended to the funeral of our dad and sent flower tribute on the day. Thank you.

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Review from Nicholas P (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Just to say I'm happy with the care and attention my mother receives at this care home as the staff go above and beyond expectations to make sure my mum is comfortable throughout her stay. Especially grateful to one member of care staff who is very kind and caring towards myself and my mum, as is one
member of the senior staff. If any issues and I deal with them directly. I must say, I've raised the issue of toiletry items being taken from my mother's room and not returned without any explanation, I put my mum's name and room number on these items, but yet a few things have been 'lost', I raised the complaint with staff and they replaced said items. Although wasn't of great value, it's the principle and shameful that maybe some agency or night staff can't be trusted, I've reported this to be looked into. My review is about the care given by two members of staff, in particular, for which I'm truly grateful.

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Review from Lee O (Son of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my mum is receiving.

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Review from Susan W (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful to all the wonderful care staff who have looked after Mum so well during her temporary stay here. It has been a lovely experience to visit Mum in this happy, joyful home, where no request has been any trouble for the staff who respond so helpfully. I only wish my mum could stay as she
has thrived in this happy environment. I am impressed with the professionalism and caring of the staff, who are so dedicated to the residents. A huge thank you to all.

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Review from A S (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are approachable, informative and friendly and also very professional and supportive towards my mother's care.

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Review from R P (Relative of Resident) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Most staff are generally helpful and friendly. However difficulty with incorrect administration of medication by agency nurses, big delays in getting them to arrange GP support when requested, and no changes made as requested since care meeting.

Reply from Hannah Burke, Marketing Executive at Charlton Park Care Home

Thank you for your feedback. All of the staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are sorry to hear of your concerns. We take all comments seriously and see them as an opportunity to improve the services we provide, so please be assured that your concerns are being thoroughly investigated. Please contact the home directly should you want to discuss this in more detail. Thanks again.


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Review from Stephen R (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, helpful. My Mother has liked her stay at Charlton Park. The staff helped her, and her mobility has improved.

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Review from J P (Wife of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and dignity of my husband have been brilliant since he has been with you. The family have no concerns about his care, the staff are so kind. Management is very helpful and understanding.

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Review from S G (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Took my daughter (who is severely disabled) to visit her nan. Staff were very empathetic, understanding and they were talking to my daughter. When my mother's tea arrived, the staff offered my daughter some chips which was extremely appreciated and was lovely to see them eating together.

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Review from M B (Resident) assisted by family/friend published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazingly friendly and lovely staff, make you feel most welcome and cared for. FOod is wonderful, compliments to the chef! Nothing is too much trouble for anyone. Great range of activities. Well done and thank you all.

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Review from Irene W (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very happy here. All staff were caring, they always kept us informed.

Reply from Katie Barnett, Marketing Administrator at Charlton Park Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience was positive and appreciate all of your kind comments about our team. If there is anything we can do for you in the future please do not hesitate to reach out.


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Review from Trisha P (Sister of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice staff but sometimes difficult to find anyone to help with resident. Very helpful when staff are around and not too busy.

Reply from Harriet Kobusingye, Home Manager at Charlton Park Care Home

Thank you for your feedback. I appreciate you taking the time to share your views. Our team are committed to providing the best possible quality of life for our residents, including a wide range of activities. This year we have introduced new partners for dancing, singing and learning new skills and these have been well adopted by residents. In terms of visits and feedback, I generally suggest that visits take place outside meal times if possible and would also encourage you to pop in to see me next time you are in - I try to have an open door any time families are visiting their loved ones. Thank you once again and look forward to seeing you. Best regards, Harriet.


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Review from P B (Son of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been at the care home from February 2022. I have been impressed by the level of care he has received from the staff and carers. He has been pleased with care and compassion. I am most grateful for their attentive nature.

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Review from Jaqueline D (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care and support in place for my father. (No complaints)

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Review from Mounam B (Niece of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty is very well taken care of.

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Review from Janice A (Daughter of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for six months. I can't thank everyone at Charlton Park Care Home for making this journey bearable. The staff look after my mum with care and dignity and also love. I could not ask for anymore. Because my mum is unable to leave her room the staff allow me to be with her for
as long as I need.
Thank you everyone.

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Review from A L (Son of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good quality care given to my mum by staff.

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Current Review Score: 9.3 (9.253)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.3 (9.253) out of 10 for Charlton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.420 for Charlton Park Care Home is calculated as follows: ( (75 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 138 Ratings = 4.42

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Charlton Park Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 11 Positive Reviews ÷ 13.2 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Top 20 Large Care Home Groups 2025

Recipient: Four Seasons Health Care Group

Date: Friday 31 Jan 2025 More details

Feefo Trusted Service Award 2023

Recipient: Four Seasons Health Care Group

Date: Wednesday 01 Mar 2023 More details

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Frequently Asked Questions about Charlton Park Care Home

What types of Care is Charlton Park Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Charlton Park Care Home provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Charlton Park Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Charlton Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Charlton Park Care Home to the centre of London?

8.6 mile(s) as the crow flies, distance by road may be significantly further.