Review from Emily W (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience

My father was at Charlton Park Care Home for just over a week in April. He went there from hospital and was receiving palliative care at the home. My siblings and I found the staff to be extremely efficient and professional but also caring and compassionate to my father and to all of us. We believe

he received the best care and was treated with dignity and respect and love, right up to his death. We were extremely grateful for it all.

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Review from Peter D (Son of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident at Charlton Park since October 2019 after suffering several strokes and seizures when she was at home. The care that my mother gets from the manager and her team is exemplary. Her dementia has increased but thanks to the team at Charlton Park I am still able to see my mum

inside. Unfortunately, due to both the pandemic and my own ill health, I haven’t been able to see my mum much this year but thanks to the staff, I get to speak to mum over the phone. I have no fears or concerns about my mum's health or safety as the manager and her team do a brilliant and wonderful job looking after my mum and all the other residents there. Well done and thank you.

Reply from Olivia Shields, Marketing Assistant at Charlton Park Care Home

Thank you, Peter, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Charlton Park Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Amanda F (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience

My father went into the Charlton Park Care Home in June, and we have not been able to visit inside because of the pandemic. We are a very close family and were so sad not to see dad. But the staff have been amazing we had two garden visits and met many of the staff. The manager has listened to me crying

and reassured me. One staff member, in particular, has been fantastic telling us all about dad. The manager is so kind and so is this particular staff member. Then there are many others. When you have a great manager then there is a great team. We can’t wait to see dad inside and are counting the days. But I cannot recommend the staff enough. We feel that dad is with a team that really care, and look after him like he is part of their family. We have Skype called and phoned. So a huge thank you for looking after our precious dad who we love, you have been fantastic. Thank you.

Reply from Olivia Shields, Marketing Assistant at Charlton Park Care Home

Thank you, Amanda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Charlton Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Andrew M (Son of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

My father spent his last month and a half here before passing away and I cannot thank the team enough for the care that they showed him. He was treated in a kind and gentle manner with respect and dignity and my mother and I were made to feel very welcome. We were always asked if we needed anything

and Dad’s comfort was always their primary concern. Dad had a peaceful passing with mum and I present thanks to the care and expertise demonstrated by all staff, who were unobtrusive but readily available. Finally, a special ‘thank you’ to the manager and her staff who were present, available and caring throughout.

Reply from Olivia Shields, Marketing Assistant at Charlton Park Care Home

Thank you, Andrew, for your feedback and for taking the time to share your experience at Charlton Park Care Home. We are so sorry to hear about your father, but pleased you felt he received great care and hope that his time at our home did see some friendships flourish, especially with the care team. If there is anything more we can do please do not hesitate to reach out.

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Review from Raj C (Son of Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience

In a time of need, Charlton Park has been a source of stability.
I would wholeheartedly recommend this unit for dementia care/nursing care.

Reply from Ronnie Cavanagh, Marketing at Charlton Park Care Home

Thank you, Raj, for letting us know how we are doing at Charlton Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from J H (Wife of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience

The residents in this home are treated with care, kindness and courtesy. Not only are the residents treated thus but the relatives and friends receive help and kindness too. I would highly recommend this care home to anyone. It is a little bit shabby around the edges but this is more than compensated

for by the special care.

Reply from Ronnie Cavanagh, Marketing at Charlton Park Care Home

Thank you, for letting us know how we are doing at Charlton Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Malcolm C (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

I was concerned about my mother going into a care home but I needn't have worried. Charlton Park Care Home is the best. They provide the most superb care and look after my mum the way I would wish. I am very happy to see my mother looked after so well.

Reply from Ronnie Cavanagh, Marketing at Charlton Park Care Home

Thank you, Malcolm, for your comments about your recent experience at Charlton Park Care Home. Our residents’ wellbeing is our main priority and it is a treat to hear that you were so pleased with the quality of our care. Have a great day.

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Review from Linda S (Daughter-in-law of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience

My father in law is very happy with the care he is receiving and we, his family, are very pleased too.
He always praises the staff and loves the food.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Charlton Park Care Home

Thank you, Linda, for your comments about your recent experience at Charlton Park Care Home. We are happy you found our staff to be so supportive during your experience. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We look forward to seeing you again soon.

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Review from D D (Daughter of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience

An excellent care facility, they look after my mother one hundred percent.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Charlton Park Care Home

Thank you for your comments about your recent experience at Charlton Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Amanda G (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience

Wonderful home, very experienced staff - caring and approachable.
Very clean and well-presented home, friendly and appointed reception, manned all the time.
Very respectful of residents and their families.
My father has lived here for 7 years - and has been very happy - we are so grateful for all

the kindness we have all been shown by Charlton Park.

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Review from Ann-Marie E (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience

Lovely staff, very helpful and always pleasant, plenty of activities.
Lovely place to live. Lucky to get a room in Charlton Park.

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Review from William M (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

Very good home.

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Review from A M (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

My dad has been a resident since 2014 and has been very happy here. The staff are very friendly and caring.

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Review from Neil D (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience

Myself and mother couldn't have wished for better staff to look after my late father and us. We are so grateful for the care and attention given to him in the six weeks he was a resident. He couldn't have been in a better place. We only knew the staff for a short time but we will always remember everyone

at Charlton Park Care Home.

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Review from Lynda F (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience

The care this home has provided for my mother who is now 100 yrs old and at end of life has been amazing. The whole team are exceptional and I'd recommend this care home at any time for the quality of care and brilliant staff. This is from management to admin and all nursing and auxiliary staff employed

here at Charlton Park. Thank you all for being there for my mum.

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Review from Barbara S (Sister of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the level of care given to my sister. All of the care staff here are very hard working, caring, respectful people. My sister eats very good food and gets regular checks to see if she is comfortable and clean. Her room is kept clean and her needs are catered for, also the

room is kept clean and her needs are very good temperature, neither too hot or cold. I am treated with respect as well and this is important as I visit my sister 3-4 times a week. I can honestly say I would not want my sister to be anywhere else. She is still in Charlton which is where she has lived for many years.

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Review from Mrs W (Wife of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience

My experience of Charlton Park Care Home has been excellent. Both for the care given to me husband and the courtesy shown by the staff to me.

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Review from J B (Wife of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience

I would like to thank the nurses and carers at Charlton Park Care Home for the kind and considerate care that they provided for my husband during the last weeks of his life. I was more than satisfied with the level of care that he received at the home. All his needs - nursing, meals and general comfort,

were fully met.

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Review from Mrs (Sister of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience

This home is very friendly always makes you to feel very welcome, never smells. We can help ourselves with tea, coffee and biscuits. All the staff are good and friendly too from all the areas to management. I have no faults with anything at Charlton Park. They treat our brother with respect and dignity.

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Review from Mrs J (Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience

I like going to the park and in the garden. All the staff are very nice to me, they are spoiling me. Staff are also very good to my daughter too.

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Charlton Park Care Home

Care Provided by Charlton Park Care Home

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Funding & Fees Guide for Charlton Park Care Home

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