Collingwood Court Care Home

Nelsons Row, Clapham, London SW4 7JR
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7.3 47 Reviews
  • Collingwood Court Care Home, London
Collingwood Court Care home has a team of trained staff who ensure each residents’ privacy and dignity is maintained at all times.

Trained, caring staff give people the support they need.

Residents can enjoy a wide range of activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.

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Care Provided by Collingwood Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Satya-Prakash Bundun (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Collingwood Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Collingwood Court Care Home Reviews (47)

Total of 47, showing 1-20
7.3

Collingwood Court Care Home has a Review Score of 7.3 (7.250) out of 10, based on 6 reviews in the last 2 years. Over all time Collingwood Court Care Home has 47 reviews.

Overall Experience

  • 27
  • 15
  • 4
  • 0
  • 1

Date Published

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6
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Review from Juliet R (Next of Kin) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My 96 year old aunt was a resident in this care home for less than three months and that was three months too long. So bad was the care she received that her social worker transferred her to a different care home. It was that bad!
My aunt experienced no care in this care home. She was neglected and
treated with absolutely no dignity and her personal property, which was clearly named, went missing and was never returned.
If you are thinking about sending one of your relatives to this care home I would strongly recommend you think again.

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Review from A S (Son of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home staff very approachable and professional. It always seems clean and tidy at the home. I think that maybe the garden areas could do with some freshening up. They have a nice team of staff at the home and they all seem to work well together.

Reply from Fran Donno, Customer Service Adviser at Collingwood Court Care Home

We appreciate you taking the time to leave us your review. It is always nice to hear words like “Approachable” and “Professional” being used to describe our care and we are pleased to hear that you are impressed with the cleanliness at Collingwood Court Care Home. We will certainly pass your comments on to the manager regarding the garden area. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from Cole N (Nephew of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring care home with friendly, attentive and supportive staff.

Reply from David Mclean, Customer Service Adviser at Collingwood Court Care Home

Thank you for your kind words. It is always nice to hear words like “very caring” as well as "friendly, attentive and support" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from James A (Son of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and efficient. My father looks very happy, content and relaxed. He was also very well taken care of and the interaction was excellent.

Reply from David Mclean, Customer Service Adviser at Collingwood Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Ishiaba K (Son of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is a welcoming place with staff supporting residents' requests and needs. The care home is regularly maintained. For the residents that cannot communicate with their relatives, the nursing or management should consider updating relatives at least once a week about the resident's full status.
Staff communicate well with relatives of the residents.

Reply from David Mclean, Customer Service Adviser at Collingwood Court Care Home

Thank you for your kind review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from M T (Friend of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On arrival at the care home, there is a warm welcome from the receptionist. Everyone says hello with a smile. I found everywhere clean and nicely decorated and residents are well cared for. The dining room is very nice and inviting. I cannot comment on the activities as I haven't seen any in progress
or heard of them. Overall I found the visit a pleasant experience.

Reply from David Mclean, Customer Service Adviser at Collingwood Court Care Home

Thank you for taking the time to leave your lovely review. We hope Collingwood Court Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your friends stay as comfortable as possible and we are looking forward to seeing you again soon.


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Review from M M (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the staff are very friendly and helpful, but I am not sure what Bupa's policy is about giving information regarding my husband's health issues. The doctors I have spoken to have all been willing to answer all my questions - which was appreciated. I was very pleased that the home has persuaded
my husband to eat solid food again, and his colour is much improved. I feel that the home has looked after my husband very well.

Reply from David Mclean, Customer Service Adviser at Collingwood Court Care Home

Thank you for your kind words. We have a genuine regard for all of our residents, and we will discuss your feedback with the home’s manager to help them continually improve their service. We hope to continue providing your loved one with the best possible care.


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Review from Derek B (Brother of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown to my brother is excellent. Staff go out of their way to communicate and keep us informed of any needs or issues relating to his wellbeing. The management are always available to contact and are willing to return calls and queries quickly. Since becoming our brothers home many staff have
become more like friends and are a great source of comfort, love and joy which fills his day. He has never spoken about the staff other than the kindness and fun he has during his days. I have nothing but praise for them all.

Reply from David Mclean, Customer Service Adviser at Collingwood Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and happy to hear you feel like a part of our care home family. Please let us know if there is anything we can do to make your brothers stay as comfortable as possible and we look forward to seeing you again soon.


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Review from J H (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my elderly mother is from an ethnic minority group, it was important for me to find a home that understood her cultural needs - whether it be her personal care, moisturising her skin and oiling and plaiting her hair or understanding that her family might, on occasion, want to bring in foods that
would be familiar to her.
Collingwood Court Care Home has also been extremely supportive and understanding of our family ties. As someone who has always felt close and duty-bound to her mother, the home has enabled me to have an active role to continue playing my part in my mother's ongoing care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Court Care Home

Thank you for your feedback. We are so happy to be able to provide your mother with an environment where she is supported to continue everything that is important to her and also to enable you to continue having an active part in her care. Thank you for choosing Collingwood Court.


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Review from Reuben S (Husband of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food is very good - feel very happy with the care my wife receives. I can see her dignity is respected and I am always made to feel welcome.
The home has managed the recent heat wave very well and kept my wife hydrated and safe.

Reply from David Mclean, Customer Service Adviser at Collingwood Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager to make them aware how well the recent heatwave was handled. Thank you for choosing Collingwood Court for your stay and we look forward to seeing you again soon.


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Review from P R (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted seven months ago and so far she has received excellent care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Court Care Home

Thank you for your feedback, we are glad to hear you describe the care your mother receives as excellent. Thank you.


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Review from M C (Daughter of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here four weeks. My mum took time to settle in, especially in the nighttime. My mum lost her husband four months before coming into Collingwood Court Care Home. My mum likes the food, all the workers, she has a laugh with them all. Rooms are nice. Very clean throughout Collingwood Court.
My mum seems very happy here. We visit very regularly. I get on with all the staff, they are very friendly and kind and helpful. Communication is very good. I am happy for my mum to be here although I didn't want Mum in care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Court Care Home

Thank you for your review. We are glad to hear that your mother is now happy in our care. Thank you again for your kind words.


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Review from Sheila H (Daughter of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has made friends since arriving at Collingwood Court Care Home. Mum is looked after well and I can see good progression in her every day. There is an amazing carer who gets to know the residents. She is a true asset to Collingwood Court. I am happy for my mum to be here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Court Care Home

We appreciate you taking the time to leave us your comments. We are so glad that your mum is happy and content in our care at Collingwood Court.


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Review from Barney B (Husband of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was diagnosed with Alzheimer's in 2014. In 2017 she no longer recognised me as her husband. Between 2017 and 2019 she became more difficult to assist. I was incapable of understanding her speech, especially unable to understand her medical problems.
In October 2019, my brother-in-law died,
and I was an executor and was required to assist my sister. My wife was incapable of travelling to Lincolnshire, a four-hour drive. I required to find a short term care home. Initially, she did not like her room in Collingham. After two weeks, she loved the care and the staff. I decided she should stay.
Her treatment at Collingwood has been perfect. They have invariably understood any problems and provide solutions.
She is very happy there and very much likes the carers and nurses who help her immensely.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Court Care Home

Thank you for taking the time to leave us this review. We are glad that Collingwood were able to help you through what must have been such a difficult time. It's lovely to hear how happy she is in our care now. Thank you for choosing us to look after your wife.


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Review from Louise F (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Collingwood Court Care Home are extremely conscientious, caring and kind. Due to my father's young age, it was an incredibly difficult decision to agree to nursing care. However, my family and I have been so happy with the care he has received and how well he is looked after. The team all
know him and chat with him. I am very grateful for their support during this difficult time.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Collingwood Court Care Home

Thank you for taking the time to leave us this review. We are glad to be able to help your family through such a difficult time. Please let us know if there is anything further we can do to support you or your father.


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Review from Scott D (Son of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had not seen my mum for over a year due to Covid-19. When I went today I was so happy at how amazing my mum looked. When we moved my mum from the last care home I thought she wouldn't last long as she was so thin. On seeing her today she looked a picture of health. Thank you to all the staff at Collingwood
Court Care Home.

Reply from Melanie Cope, Customer Service Adviser at Collingwood Court Care Home

Thank you for taking your time to write us such a lovely review. We are very glad to hear Mum is now a picture of health after being with us under our care. We are always happy to share our improvements regarding Mum's health with you, and look forward to welcoming you back for more visits! If there is absolutely anything else we can do for yourself or your family to make her stay more comfortable, please let us know!


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Review from A S (Respite Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Collingwood Court Care Home - very nice to stay here. The reason why I am here temporarily for six weeks is for looked after care support and to get well and fit. The staff are caring all round and it is very peaceful and calm here. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Collingwood Court Care Home

We are very glad to hear you are enjoying your stay, thank you for the kind feedback.


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Review from Thain K (Son of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express how wonderful, caring and compassionate every staff member has been towards my mom. The room is spacious and kept very clean, and the staff take care to make sure it’s comfortable for my mom.
The meals are cooked fresh and very tasty. My mother has said on many occasions; how
much she looks forward to mealtimes as the food is so well prepared and tasty.
I have always felt welcome by the receptionist and my dealing with management has been extremely positive - putting me at ease, knowing they really care about their clients.
The staff and very professional and excel in the service they provide. Nothing is too much effort, and all are keen to help or assist.
The transition from home to care home; has been a very positive experience for my mom; who has care 24-hours a day and a helpful and supportive team providing excellent care and dignity towards her.
Thank you all; for making her end of life stay so pleasant and dignified.

Reply from Greta Narbutaityte, Customer Adviser at Collingwood Court Care Home

Thank you for your kind words. We hope the care home did everything to help you and your family through such a difficult time.


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Review from C A (Next of Kin) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative is looking so happy, relaxed and settled. So happy to see these changes, the activities and she takes him out and chats with him. I am so glad to know that he is well looked after. Well done to all the team.

Reply from Greta Narbutaityte, Customer Adviser at Collingwood Court Care Home

Thank you for your kind words.


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Review from Pietro (Son of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Collingwood Court for the exceptional care offered to my father. Since he moved here six months ago, he has always been looked after by the hard-working staff with care and dignity. The food is also tasty and nutritious. We are happy to know that my father is in good hands. The
management is excellent and ready to listen to residents' and families' needs.
Thank you again!

Reply from Greta Narbutaityte, Customer Adviser at Collingwood Court Care Home

Thank you for such a lovely review. We are delighted to hear your father feels looked after, and hopefully, it can put the family at ease knowing dad is in safe hands.


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Current Review Score: 7.3 (7.250)

Overview of Review Score

The Review Score of 7.3 (7.250) out of 10 for Collingwood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.625 for Collingwood Court Care Home is calculated as follows: ( (21 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 72 Ratings = 3.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for Collingwood Court Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 4 Positive Reviews ÷ 16 = 0.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2025

Set in a quiet residential area of South London, Collingwood Court offers a warm welcome to anyone in need of nursing or residential care, including those with dementia.


Awards / Recognitions (0)

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Frequently Asked Questions about Collingwood Court Care Home

What types of Care is Collingwood Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Collingwood Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Collingwood Court Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Collingwood Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Collingwood Court Care Home to the centre of London?

3.0 mile(s) as the crow flies, distance by road may be significantly further.