Review from Phil E (Son of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience

Very kind and caring. Everything you want in a nursing home. Excellent facilities but most important a real feeling of love from the staff who care for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire H (Granddaughter of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience

All of the staff were incredible. They were kind, patient and compassionate. They were made sure my grandfather was comfortable and happy and took time to listen to him. They were also brilliant with us when we lost him.

Reply from Kate Gibson, Head of Care at Cullum Welch Court

It was a pleasure and privilege to support your grandfather and family at such an important time. Our best wishes to your family at this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience

The stay my husband and I had for 2 weeks was excellent. Staff were very helpful, also management was excellent. If needed I would certainly come in here for a complete rest, that is what we had.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Respite Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience

My wife and I have spent three weeks in a double room in the care home, whilst our wet room in the flat was under repair. We have received nothing but kindness and consideration and the service was excellent. I have Parkinson's and when I had a fall, the back-up was first class. The food was very good

and the presentation of a high standard. All in all, a most happy three weeks.

Reply from Kate Gibson, Head of Care at Cullum Welch Court

We are so very happy to have been able to assist you during the building works to your flat.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G F (Son of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience

I recommend Cullum Welch Court unreservedly for anyone wishing to find a care home or nursing home for themselves or a relative. The facilities are excellent and very well maintained, the staff and management are kind, thoughtful, conscientious and highly skilled.
Staff turnover is low as a consequence.

My mother lived there for the last ten months of her life and I genuinely cannot think of anywhere that she would rather have been. It is a model institution.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm K (Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience

Following two major operations, I was admitted to Cullum Welch for recuperation. For ten days on arriving I was personally met by the nursing sister and shown in a very well appointed comfortable room. I immediately felt at home and relaxed. Day and night nursing staff and carers were always available,

rooms were daily cleaned. Food was presented, with excellent choices. Nothing was left to cause anxiety or concern. The ambience of Cullum Welch was such that recovery was speedy and complete. I strongly recommend Cullum Welch as a place for long or short term stays which provides homely yet professional care of the highest standard and where all are treated as individuals with the highest respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith W (Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

I had an enjoyable stay during convalescence from hip surgery. I found the staff delightful and without exception, always cheerful and prepared to help. The grounds were a pleasure to walk around and Blackheath being so close was a bonus. My only complaint would be the food; for someone recovering from

an operation, healthier food including fresh fruit and wholemeal bread would have been welcome. Overall though an enjoyable stay. Thank you.

Reply from Kate Gibson, Head of Care at Cullum Welch Court

Thank you for your kind comments Keith - I'm sorry you were not shown the fresh fruit in the lounge for residents to help themselves and other breads which are available. We hope you continue to recover well!

Kind regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B S (Husband of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience

My wife and myself found the staff helpful, caring and friendly. The accommodation was comfortable. The food was of a good standard and the menus suitably varied. As a husband, I appreciated being able to eat most meals in my wife's room - I was booked into a guest room in Wells Court and enjoyed the

breakfasts in the breakfast room.

Reply from Kate Gibson, Head of Care at Cullum Welch Court

We were very happy that we could support you both at this time. Kind regards from all at Morden.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary C (Respite Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

This is more like a 10 star hotel. There are no faults in care to find. The food is outstanding. You could never lose any weight with all that choice. Even special requests.
They have everyday activities - so no time to get bored.
The grounds are lovely. All staff members very attentive. I really

highly recommend. I would never go somewhere else for respite.

Reply from Kate Gibson, Head of Care at Cullum Welch Court

Thank you for your kind comments - its always a pleasure to accommodate you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine D (Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience

I found all the staff genuinely caring and supportive. The facilities are first class and well run.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary M (Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience

This is a super care home in every way and my only complaint is the noise.
I am rather sensitive to extraneous noises but with loud TV's, buzzers, doors clashing, loud voices, etc. - it is upsetting.
However, I am grateful to be here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patrick A (Son of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience

My mother was in Cullum Welch Court for one month only. During that time she received excellent care and attention from the staff at what was a difficult time for us as a family. She spent her last month in a loving, caring environment and we are very grateful to her carers for looking after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Son of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience

My father moved into Cullum Welch Court when he finally realised that he was unable to fend for himself in the rambling family home. The transition from a large five bedroom house, to a single room with en-suite bathroom, essentially moving from independence to dependency, could have been a problem

but far from it, all went smoothly and he soon settled in, helped in no small measure by the kindness and consideration of all staff, who always treated him with the utmost respect. The knowledge that he could, in theory, come and go as he pleased and that friends and family could visit whenever they liked, was I’m sure a great comfort and helped maintain his own individual dignity. Although pretty much a loner, who didn’t mix, he soon counted those who looked after him as his friends. It goes without saying that the standard of care was excellent and, even though in gradual decline over the period of his stay, I never had the slightest concerns for his well-being, be it physical or mental.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay L (Daughter of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience

We cannot speak more highly of the superb care our mother was given by the staff at Cullum Welch Court nursing home. Mum was allowed to end her last weeks in absolute comfort. The rooms were beautiful and gorgeous common areas and gardens. The food was top notch with a large and varied menu. Mum was

treated with love, support and dignity. Thank you so much. Mum went in peace and was happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy O (Husband of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience

All the staff, admin, nurses, caterers and cleaners could not have been more caring and considerate. These were tough times for my wife and family but everyone seemed to make the time to spend a moment with you. My wife could not have had kinder and more professional cheery care. I was kept informed

of any problems and difficulties and although my wife was only there a short time before she passed away, it was as if she had lived there for years. The family came and went as if it were our home (which in effect it was). I know everyone made her last days as comfortable as possible and by constant discussion with me about her condition, I was able to be with her when she died. A truly wonderful team that I will always remember with great fondness.

Reply from Kate Gibson, Head of Care at Cullum Welch Court

Thank you, Roy, for your kind comments - we considered it a privilege to support you all - especially your wife at such an important and sad time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Wife of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience

In the very sad circumstances we found ourselves in, the compassion and professional skill in caring for my husband was outstanding.
As a family, we experienced a level of excellence in kindness and support which we had not experienced before.
I would have no hesitation in giving this care home the

highest recommendation.

Reply from Kate Gibson, Head of Care at Cullum Welch Court

Our very best wishes to you and the whole family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Wife of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience

My husband was a resident for three and a half years and during that time I had no concerns about his care. He enjoyed a good lifestyle, was well cared for and was able to take part in general activities of Morden College. He went to weekly concerts, music group evening entertainments and lunch out

at the site cafe.
He was well cared for and nothing was a problem.

Reply from Kate Gibson, Head of Care at Cullum Welch Court

It was a pleasure to have your husband with us - staff do appreciate supportive families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ingeborg M (Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience

My stay in Cullum Welch Court after hospital treatment was a very good experience. The staff were very friendly and helpful. The food was excellent. I would highly recommend this care home to anyone!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm S (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

I was offered a room in Cullum Welch Court for short-term respite care. I was initially reluctant to accept the offer but after two individual stays how glad I was to have accepted the offer.

The welcome I received was reflective of the treatment I received during my stays. The staff unobtrusively

looked in regularly and always offered their assistance and help. This was done with a smile which was without doubt genuine making you feel cared for.

There was also a constant provision of tea (often with biscuits) and the standard of the catering was comprehensive and of high quality with a wide selection of choice.

The quality of care was highlighted on my return to my college flat where I realised just how relaxed I felt - a perfect conclusion to a very worrying period.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Nephew of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience

My Aunt stayed at Cullum Welch Court for respite and reablement following a fall on public transport. Staff were extremely attentive and kind and as a family were delighted with the care she received. We would have no hesitation in recommending this exceptional home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Cullum Welch Court

Care Provided by Cullum Welch Court

Good to Know

Facilities