Total of 62, showing 61-62

9.8

Cullum Welch Court has a Review Score of 9.8 (9.779) out of 10, based on 9 reviews in the last 2 years. Over all time Cullum Welch Court has 62 reviews.

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Review from Gill M (Relative of Resident) published on 2 August 2016
Submitted via Postal Card • Report

Overall Experience

The care home is bright, clean and welcoming. There are always staff around dealing with residents in their rooms or the lounge/dining room, they too are always welcoming and helpful to visitors and able to address any issues you may have. The grounds are immaculate through all seasons. A recent addition

is a safe garden area where residents can wander without the worry of getting lost. The whole place exudes calm, peacefulness and safety.

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Review from Audrey R (Wife of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience

My husband had some short stays in Cullum Welch Court before he came here for the last 7 months of his life. He died on June 28 2015. During that time the palliative care he received was marvellous. I never had cause to worry for him or about the care he was given. As a volunteer visitor, I can continue

to see this care from this perspective.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Cullum Welch Court is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.879 for Cullum Welch Court is calculated as follows: ( (95 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.879
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 4.9 Points relating to the number of positive Reviews for Cullum Welch Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

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Cullum Welch Court

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