The Chiswick Nursing Centre

Ravenscourt Gardens, London W6 0AE
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9.2 40 Reviews
  • The Chiswick Nursing Centre, London
The Chiswick Nursing Centre is a specialist nursing centre set in a quiet residential part of West London. It is operated by a dedicated and experienced management team.

Understanding what clients require is a skill they continually work on at The Chiswick Nursing Centre. The balance of a luxurious environment, together with a stimulating social life can help revive both physical and emotional health.

Each unit has comfortable sitting rooms and quiet areas and gardens are very popular in the summer time.

Professionals want your stay to be as enjoyable as possible and therefore offer a wide range of culinary choices. Clients can either dine in the dining room or take meals in the privacy of their own rooms. They ensure that dietary preferences are catered for and are supervised by the catering manager.

Spacious rooms can accommodate favourite items of furniture and personal possessions to ensure clients' comfort. All bedrooms have en suite facilities to enable clients to be cared for in a safe and friendly environment.

Ravenscourt Park is close by and there is always plenty of nearby parking within minutes from the Centre for visitors. Just a short walk from Stamford Brook Underground station.

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Care Provided by The Chiswick Nursing Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 146 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Ganymede Care Ltd
  • Person in charge
  • Steve Winter (Centre Director)
  • Admission Criteria
    • Ages from 18 to 105
  • Room Information
    • Single Rooms (146)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for The Chiswick Nursing Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • From £2,080 per week

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits can be made at any time - a more coordinated visit can be made by contacting the Centre Director (Steve Winter)


  • Parking

  • Free parking on site


The Chiswick Nursing Centre Reviews (40)

Total of 40, showing 1-20
9.2

The Chiswick Nursing Centre has a Review Score of 9.2 (9.173) out of 10, based on 22 reviews in the last 2 years. Over all time The Chiswick Nursing Centre has 40 reviews.

Overall Experience

  • 28
  • 7
  • 2
  • 1
  • 2

Date Published

40
8
12
22
18

Review from Geffen B (Respite Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent two weeks at Chiswick Nursing Centre following a knee replacement operation, and I couldn't be more pleased with the care I received. The nursing staff were amazing and professional, ensuring I was comfortable throughout my stay. The help from the care team was equally fantastic, always
positive and encouraging, which made a real difference to my recovery. A special mention goes to the physiotherapist whose expertise and encouragement played a huge role in helping me get back on my feet. Overall, the support I received was second to none, and I'm very grateful for the outstanding care provided by everyone at the centre.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

I am pleased to hear that your stay with us and that the physiotherapy rehabilitation provided was as you had expected and more importantly was what you needed. Thank you for your kind review. Regards, The Chiswick Nursing Centre.


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Review from Hugh G (Son of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed temporary, respite care while her home was undergoing building works. She is 91, had had a recent hip operation and has dementia. The care home were wonderful in looking after her, providing regular physio sessions, and support when required. The standard of food, both for her and her
visitors, was excellent, and varied as required. All the nursing and support staff were very friendly and attentive. There were regular events and entertainment organised, which my mother much enjoyed, and was an added bonus for us. She made a number of friends there, whom she will miss. Overall, we were delighted with the service from The Chiswick Nursing Centre and would both recommend it, and return if needed.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Dear Hugh. Thank you very much for your kind words of appreciation. I am glad that we could help at a time when your Mother most needed the help. She is very welcome to return and visit us and those friends whom she made at The Nursing Centre - drop in for a Cup of Tea and a Cake anytime... Best wishes


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Review from E W (Respite Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sympathetic and careful care from nurses and carers, with excellent physiotherapy in attractive surroundings.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your review of our service. I am pleased to see that you enjoyed your time with us and that your recovery has been helped by our in-house Physio team. Kind regards


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Review from I H (Daughter of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is a resident at The Chiswick Nursing Centre and needs 24-hour care after suffering a life-changing stroke. This nursing home has all the capabilities and facilities to deal with his complex nursing needs. They have been most helpful, supportive and understanding. The staff are kind and care
for the residents. I would recommend this nursing home to others and thank them for the work they do.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Dear I. Thank you for your kind words and comments. We are happy that you are pleased with the service. Your Dad is such a likeable chap and we enjoy meeting his care and nursing needs. Kind regards.


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Review from A C (Respite Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chiswick Nursing Centre is excellent. Very kind and helpful nurses and staff. The care is first-class and much appreciated. I enjoyed my stay very much.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you very much for your kind comments about our Care Service. I am glad that we were able to help your recovery as planned. Centre Director


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Review from J Y (Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very efficiently and politely served in all spheres while I have been here.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind feedback - I am pleased that your stay has been so enjoyable.


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Review from J B (Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service and attention to detail. The only criticism I have is the lateness of my completion of preparation in the morning.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for completing the review process for our service. Your comments are much appreciated. I have asked the Nursing Suite Manager to liaise with you to ensure that you are supported to be ready for the day at a time that better suits you.


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Review from A O (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff seemed very caring, competent and friendly. They would occasionally forget to carry out requests but this seemed to be when staff were very busy, or there was not enough staff on duty. Physiotherapy very good and was really beneficial. The room was bland a bit poky (not very much room
to operate in with medical equipment or more than one person). It felt like being in a 3-star hotel. Lighting was inadequate (an anglepoise lamp was brought in after the complaint). Food was mostly good but often tasteless. Having 2 menus was confusing. But the chef was willing to adapt meals at my mother's request. The client liaison person and Activities Coordinator helpful (although my mother did not wish to participate in any activities). A garden was advertised but no visits were ever offered. Management invisible and contract lengthy and difficult for my mother to read through. The drama of de-registering from her GP and registering with the resident GP nerve-wracking, but not the Centre's fault.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your helpful review. I am glad that overall the service which provided was rated so highly by you and your Mother. The areas for improvement have all been noted and most have already been addressed as a part of our plans for a full refurbishment of the nursing Suite where your Mother was based. I am glad that the Chef was able to assist by modifying the meals chosen by your Mother when requested.


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Review from Denise T (Friend of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy and settled at Chiswick Nursing Centre.
I visit regularly and have been very impressed with all the interactions I have had with doctors, nurses and the care staff.
Everyone has been pleasant and welcoming to visitors and gentle and all the staff are equally pleasant and
caring in their dealings with my friend and other residents. My friend enjoys all his meals - he definitely did not do so when he was in hospital! I have seen for myself how appetisingly they are presented, both on trays when residents are in bed and at the table in the day room.
It is also very nice to be offered tea and biscuits when I visit my friend at tea time! I was very surprised at the amount of activities that are organised for residents. There is something going on each month. I was present when two alpacas visited, and saw for myself how much everyone enjoyed interacting with these gentle animals. My friend still talks about that visit.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for reviewing our Nursing Home. I am pleased that you have been able to see your friend enjoying the services that we provide and also to see how much he has thrived since coming to us from the Hospital. Kind regards.


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Review from David W (Respite Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a temporary resident at The Chiswick Nursing Centre for nearly five weeks and have found it a most pleasant experience. The staff are very kind and caring. The food is good, the premises are clean and the whole atmosphere is calm and peaceful. My thanks to all involved in the running of
this centre.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind comments. It has been a pleasure to have you stay with us whilst you recuperated and regained strength.


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Review from D W (Respite Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend the Chiswick Nursing Centre from my first telephone call etc. I had a total hip replacement and wanted somewhere physio was included. I definitely was not disappointed. I stayed for one week and all the nurses, carers and the physiotherapy department were excellent. I stayed
at the Balmoral suite.
Thank you to everyone!

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind words about the service provided. We are pleased that our rehabilitation service worked so well for you.


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Review from B C (Brother of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chiswick Nursing Centre has provided exceptional service for my sister in the Balmoral suite. The staff of Chiswick Nursing Center are extraordinary from the welcoming front desk person to the nurses, the carers, and all of the staff who support the residents. They are helpful, patient people who
always have a kind word and a smile for residents and visitors alike.
Food services and cleanliness are excellent.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your review of our services. It has been our pleasure to help care for your sister and to ensure that she was as comfortable as possible at a time when she most needed it.


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Review from E B (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception every member of staff has been professional. Booking the room, receptionists, manager, nurses, catering staff, accounts, cleaners - all kind, helpful and welcoming. I feel my mum has people who connect with her and are proud of their work to help her as well as reassuring and communicating
well with me so I get some support. When you promise to never put your parents in a home and then circumstances change you feel very apprehensive. The Chiswick Nursing Centre has offered the very best solution for us and is actively working to improve a difficult situation. It is a lot of money but when you realise the quality of care and provision it is understandable. It is tucked away in a peaceful but very handy location and feels like a hidden gem. As a daughter I believe that my mum is safe, respected, comfortable and improving with their care.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind words that reflect how hard we work to ensure that the team here provide the best possible care. It is reassuring to know that the time taken to train and provide high-quality staff is paying dividends.


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Review from Bob G (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a very good experience with The Chiswick Nursing Centre.
The staff who looked after my mother were wonderful and looked after her very well with great patience and sympathy. This applied not only to the carers and nurses but also to all the staff at different levels and in different jobs that
we engaged with (including the people on the ground floor reception). We never met anyone at The Chiswick who was not very kind and cheerful and wonderful and patient with the residents.
The arrangements for medical care with the local GP's practice were also first-class and my mother saw the GP more in three weeks than she had seen her previous GP in the last three years!
We very much appreciated everything that was done for my mother in the time she was at The Chiswick.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind words and appreciation of our service.
Your mother was a lovely lady who brought smiles to our team and her fellow residents and was a pleasure to care for.


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Review from S M (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all of the staff polite and friendly. I have also liaised with the management and office and have always had a prompt and timely response to my queries. I feel that my father is in safe hands and I know that the doctors are visiting him regularly and reporting to me. The nurses on
his ward also seem to have a good knowledge of my father. The Chiswick has gone above and beyond in organising dentists and opticians. I am so grateful for the activities that are organised and try to participate with my father as it makes a difference to the visit. Very pleased with the service provided.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind words about the service we provide. Your father is a pleasure to care for.


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Review from R K (Respite Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had shingles and covid and was well looked after also my recovery took some time.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind words regards our service at The Chiswick. It was a pleasure to see you get so well again after your illness at home.


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Review from Susan B (Wife of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a very positive experience at Chiswick Nursing Centre. The staff have been unhesitatingly kind, helpful and responsive. They have made sure my husband has had his needs regarding personal care and toileting handled sensitively and with dignity. The food and the catering have been of a high
standard. We would highly recommend it as an excellent nursing centre.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank You for your kind words regarding our service.
We look forward to welcoming your husband back again soon for future respite stays.


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Review from A L (Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to The Chiswick Nursing Centre since I needed full-time care as a result of an accident. Everybody could not be nicer and I am happy to recommend the centre to anybody who needs care of a very high standard.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind review.
It has been a pleasure to have you stay with us and to see you making such positive progress towards good health.


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Review from Blair A (Resident) published on 28 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Do not go here, from my experience you will be putting your loved ones in danger! Incompetent leads the incompetent!
The care staff lie a lot and the nursing staff believe them!
I have had to call an ambulance several times just to pee or they leave you long enough in a wet bed to get sores!
Be
warned and watch out!
This is true to my personal experience.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Dear Mr A.
I am sorry that your persistent and challenging behaviour has led to our need to formally evict you from the nursing centre. That said, I do not believe that your eviction should be cause for inaccurate or misleading reviews via this website. I trust that anyone reading your review will take it with a measure of understanding that your situation is quite complex.
You will be aware that we have been in constant discussion with your social work team and other healthcare professionals to try and meet your needs, but that your behaviour towards staff and others has left us with no option other than to conclude that your needs cannot be safely met at the Nursing Centre.


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Review from David H (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Uncomfortable with male carers, would like response time to be quicker. Not washed until 11.00. Otherwise, everything is good.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Many thanks for your review, which is much appreciated.
As discussed when your mother moved into our care, it is understandable that she would have wanted care from female care staff and that was easily resolved as soon as we understood her wishes in that respect.
Your mother was a pleasure to care for.


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Current Review Score: 9.2 (9.173)

Overview of Review Score

The Review Score of 9.2 (9.173) out of 10 for The Chiswick Nursing Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.488 for The Chiswick Nursing Centre is calculated as follows: ( (162 Excellents x 5) + (65 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 252 Ratings = 4.488

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.685 Points relating to the number of positive Reviews for The Chiswick Nursing Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2. 20 Positive Reviews ÷ 29.2 = 0.685

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Steve

Steve Winter

Job Title: Centre Director

Joined: 2013

Steve has worked in public, charitable and private sector healthcare in senior management and operational roles for more than 25 years. His most recent appointment was as Group Operations Director at an award-winning nursing and care home company specialising in elderly and dementia care. He is a professional change manager and speaks regularly at international conferences and workshops on this topic. Steve’s day-to-day job is to ensure the delivery of consistently high quality and person-centred care for everyone either staying or living at the Chiswick Nursing Centre. He is married with three children and lives in Epsom, Surrey.


Devendra

Devendra Lallchand

Job Title: Director of Nursing

Joined: 2024

Devendra leads the nursing and care team at The Chiswick. Having qualified as a nurse 20 years ago, he has built up extensive experience in the care sector including residential nursing homes providing quality, person-centred care.


Aji

Aji Chandy

Job Title: Matron

Joined: 2013

Aji has worked at The Chiswick Nursing Centre for over 10 years and has wealth of experience which covers all areas of nursing.

She Says: I really love working at The Chiswick Nursing Centre and I am proud to say that I have been here for over 10 years. I am very passionate about my role and our residents. I have a great team that consists of activities coordinators and physiotherapists working alongside our fantastic nurses and carers. I particularly love being able to mentor, advise and support my staff.


Shade

Shade Adebowale

Job Title: Administration Manager

Shade has 30 years’ experience in working in the independent sector and has worked for the company for the past five years, co-ordinating and managing all administrative activities within The Chiswick Nursing Centre. Qualifications include BTEC, HND, and Dip. Business Studies. Shade is also a member of the Chartered Institute of Bankers’ Associates.


Frequently Asked Questions about The Chiswick Nursing Centre

What types of Care is The Chiswick Nursing Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Chiswick Nursing Centre provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Chiswick Nursing Centre have?

There are 146 Single Rooms.

What are the Facilities & Services at The Chiswick Nursing Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chiswick Nursing Centre to the centre of London?

4.0 mile(s) as the crow flies, distance by road may be significantly further.