The Chiswick Nursing Centre

Ravenscourt Gardens, London W6 0AE
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9.2 40 Reviews
  • The Chiswick Nursing Centre, London
The Chiswick Nursing Centre is a specialist nursing centre set in a quiet residential part of West London. It is operated by a dedicated and experienced management team.

Understanding what clients require is a skill they continually work on at The Chiswick Nursing Centre. The balance of a luxurious environment, together with a stimulating social life can help revive both physical and emotional health.

Each unit has comfortable sitting rooms and quiet areas and gardens are very popular in the summer time.

Professionals want your stay to be as enjoyable as possible and therefore offer a wide range of culinary choices. Clients can either dine in the dining room or take meals in the privacy of their own rooms. They ensure that dietary preferences are catered for and are supervised by the catering manager.

Spacious rooms can accommodate favourite items of furniture and personal possessions to ensure clients' comfort. All bedrooms have en suite facilities to enable clients to be cared for in a safe and friendly environment.

Ravenscourt Park is close by and there is always plenty of nearby parking within minutes from the Centre for visitors. Just a short walk from Stamford Brook Underground station.

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Care Provided by The Chiswick Nursing Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 146 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Ganymede Care Ltd
  • Person in charge
  • Steve Winter (Centre Director)
  • Admission Criteria
    • Ages from 18 to 105
  • Room Information
    • Single Rooms (146)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for The Chiswick Nursing Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • From £2,080 per week

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits can be made at any time - a more coordinated visit can be made by contacting the Centre Director (Steve Winter)


  • Parking

  • Free parking on site


The Chiswick Nursing Centre Reviews (40)

Total of 40, showing 21-40
9.2

The Chiswick Nursing Centre has a Review Score of 9.2 (9.173) out of 10, based on 22 reviews in the last 2 years. Over all time The Chiswick Nursing Centre has 40 reviews.

Overall Experience

  • 28
  • 7
  • 2
  • 1
  • 2

Date Published

40
8
12
22
18

Review from Amy B (Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good experience. I was so very well cared for with every member of the staff being lost kind and helpful. A new boiler has now apparently been installed but prior to that I was without hot water in my bathroom for a time, but the staff coped admirably bringing in hot water from elsewhere.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind review.
I am pleased to confirm that we now have plenty of hot flowing water. I am glad that the staff team were able to assist during the problem we had with a broken boiler.


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Review from C T (Power of Attorney of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our loved one has been a resident at The Chiswick Nursing Centre since November 2022. Contrary to our concerns and expectations, she settled immediately because of the truly warm welcome the staff gave her and us. Their warmth has persisted, as has their concern and willingness to take on board our
suggestions. We feel extremely lucky to have 'found' them.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind comments.
I am glad that our service has met your expectations.


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Review from Thomas G (Son of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident at this care home. He is quite young for his age but has been very ill and needed to be in a home like this for his own good.
I think that this home is brilliant.
The staff are so kind and caring and not I nor my dad has ever had a problem. They cannot do enough for him.
The
management is brilliant also, always answers my phone call and always helps in any way they can. My dad would send a review himself but can no longer use a computer. He has physio from the home and cannot thank the staff there enough for his care. I know you cannot please everyone, but our experience has been brilliant.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Dear Thomas,
Many thanks for your review. I am pleased that we have been able to provide what your father requires and to help in supporting you and your family overall.


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Review from J S (Brother of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please don't send your loved ones here. In my opinion, this Centre is one of the worst. This place is terrible, the senior staff and management are shockingly terrible. The blind leading the blind. We made a number of complaints to them highlighting a number of serious matters and issues, swept under
the carpet is the phrase that comes to mind. The management team side with each other, they try to cover up mistakes at the cost of affecting the care they are supposed to be giving residents. It comes across as they do not care about the residents. If you do place your loved one here, my advice is to ask for policy and procedures on everything, because the staff make it up. They hate it if you challenge them and hold them accountable, they hate it if you stick up for your loved one. You've been warned. Look elsewhere.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

It is regrettable that such a negative view of our Centre and the care of one of our residents is still held by you, especially given the time and effort that was given at the time, to address any concerns with you.
Our NHS partners who commissioned the care have also been committed to seek resolutions to your complaints which were always thoroughly looked into and responded to. We have provided evidence to the authorities of what we believe was good care and your concerns have not been substantiated by them at this time.
The Senior Management team are also committed to provide the highest standards of care to each of our residents and are sorry that they have not met your expectations in this placement.
They are always keen to seek ways to improve the level of service and will be discussing the findings from the ongoing review in order to establish if any improvements can be made in the lessons learned from their experience with you.


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Review from Debbie H (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Always a friendly welcome from reception staff. Now there's a permanent nurse in charge on the relative's level, kept up to date a bit more with relatives' needs.
The waiting time for answering the buzzer is still very poor, (when the buzzer is working).
Needs to be more for able residents to do during
the day. Rooms could be updated ie windows etc. Needs improvement on food served.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank You for your review. Your comments regards food presentation are noted and being addressed. As you will know, we have discussed the buzzer and its operation several times already and I have reassured you that it is fully operational and working - we monitor response times and can confirm that those are within the expected levels.
I am glad to see that the recruitment of a Suite Lead Nurse has made a positive difference to your Mothers care.


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Review from C S (Friend of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Avoid at all costs! I took an elderly friend to the Chiswick Nursing Centre last week to convalesce after an operation. Once we had gone up in the filthy lift, we were shown a small room where the bed had to be moved to let the wheelchair in. There were grubby net curtains up, hairs in the tired shower,
and the amount of dirt on the tv control was ridiculous.
She was not offered a shower for 4 days. Fine dining is advertised on the website. Fish cake or sausage roll with baked beans followed by a yoghurt pot. Sheets were not changed in the 5 days. Physiotherapy lasted 10 minutes. Her medication was not looked at or asked for - so dangerous as she was on morphine. The website is very misleading. All this for £1700 a week! A chain hotel would have been better!

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

I am sorry to read your review of the service that your friend received.
It is vastly at odds with her own description when I contacted and met with her to understand her plans to leave. She was very complimentary about the Physiotherapy service and the physiotherapist.
I am very happy to speak again with our service user, and sorry that your own view from a brief visit was not one that would expect you to have gained.


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Review from Cody D (Daughter of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole place is run so well. The nurses are always there to help with any concerns or queries. They are always fully staffed and happy staff. There's always the same faces, which is so important in dementia care. I love it there. It's such a hard time having someone you love in a nursing home. They
make it such a better experience. I'm always made to feel welcome and the care my dad gets there is outstanding.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind words and for sharing your positive experience of The Chiswick with others.


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Review from Maggie H (Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Chiswick from hospital after a knee replacement. The pre-arrival discussion was very clear and helpful. The staff were just amazing. Really kind. Attentive. Physio was brilliant. Just what I needed post-op. The rooms need a bit of modernising but cleaned well. Very joined-up service. With
hydro, it would be my first choice.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind review of The Chiswick Nursing Centre. I am pleased that we were able to help and support your needs at this time. Your point with regards to room modernisation is noted and we just await the lifting of covid restrictions that will enable our contractors to attend and address those issues. Steve Winter, Centre Director. The Chiswick Nursing Centre.


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Review from Jeremy P (Husband of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in The Chiswick Nursing Centre for 6 years. One reason I chose it is that it has nurses. Another reason is that it has therapists.
One night maybe 3 years ago, a nurse on her rounds noticed my wife wasn't breathing properly. I was impressed by this and the next day visited my wife
in hospital.
My one criticism of The Chiswick Nursing Centre is that there's a quick turnover of carers. This means that new carers aren't familiar with my wife's needs and get things wrong eg her hand splint.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your positive review. I am pleased to reply that our turnover of carers is much improved across the last 8 months and that we now have good continuity of care. This definitely helps with the issues that your review described.


Steve Winter
Centre Director


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Review from David J (Son of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at The Chiswick Nursing Centre for more than four years. I chose The Chiswick Nursing Centre for a variety of reasons. Apart from relative convenience for me, I was impressed by the centre manager and the overall facilities. The standard of the home compared very favourably
to many others that we saw.
During the last four years, my father has been comfortable and well looked after. As his needs have changed and grown, The Chiswick Nursing Centre has been able to adapt. My father is now resident in the Buckingham Suite, for those suffering from dementia. He is well looked after by the experienced suite manager and the caring staff. He has been looked after by some excellent staff over the years.
Occasionally there have been issues but I am pleased at the responsive way management has responded to any concerns. They are always open to discussions and receptive to feedback. I am happy to recommend The Chiwisk Nursing Centre to those needing care, especially where needs are likely to change over time.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind words and review.
Your dad is a pleasure to have living with us and to care for.
Centre Director


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Review from Mike J (Brother of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy with the care my brother is receiving in The Chiswick Nursing Centre and am confident his care is being managed sympathetically and professionally. I have been kept up to date with his situation and what is happening in the centre throughout the summer of 2020. He is a long term
resident of the centre and I have come to know many of the staff while visiting him and have nothing but praise for the caring way they manage his difficulties and how the centre is run.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank You for your kind review of The Chiswick Nursing Centre. Your Brother has lived with us for many years and we are pleased that we have met his needs and your high standards so well.


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Review from Ian M (Husband of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who suffers from advanced Alzheimer's, has been a resident since December 2018. Inevitably, given her sad condition, she is not always the easiest of patients to deal with. However, I have been very impressed by the care she has received since her arrival. Until COVID struck I visited almost
daily and she invariably presented as clean and well turned-out. This continues to be the case. One of the reasons I initially chose The Chiswick Nursing Centre was that the food was cooked on the premises. This has turned out to be a good decision - although unable to communicate her enjoyment verbally, my wife consumes her meals with evident enjoyment. Most importantly, I have found the staff and management friendly and approachable and very quick to deal with any problems that arise or any questions that I may have. Overall, I have been very satisfied with The Chiswick Nursing Centre. I would not hesitate to recommend it to someone in a similar position to myself.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your positive review of The Chiswick Nursing Centre. I will be sure to tell the Catering Team just how much your wife enjoys their meals.


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Review from Barry S (Son of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident for nearly 5 years. We have been very satisfied with her clinical and pastoral care over this period. The whole team at The Chiswick Nursing Centre (catering, domestic, maintenance and admin as well as care staff) are totally friendly, responsive and supportive. Throughout
the pandemic, we have been confident that The Chiswick Nursing Centre have been providing the best possible care in the most difficult circumstances.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your positive review of The Chiswick. Your Mother is a pleasure to stay with us and her wry sense of humour inspires us all.


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Review from Trudy X (Sister of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister (86) was admitted to this home during the virus crisis. She was very frail.
The staff have been so caring and compassionate. When we were worried about her the manager spoke with my brother and I and arranged a video visit!
My sister told us the carers were so kind and that the food was
wonderful. The staff meet her every need and she feels that nothing is too much trouble for them. There are doctors and nurses and a physiotherapist who helps her daily.
By video, we have seen the emails she gets and are jealous!
The staff keep us advised of her progress and the Manager is always happy to speak with us if we need anything answered.
Next week we will visit her for the 1st time and cannot wait to meet these caring folk whom we feel we already know so well.
This home was a lucky find in a time of need.

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Review from J R (Daughter of Resident) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find the words to express how caring and compassionate this home and its staff and manager were for my family and our Mum!

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for this most positive review of our service. It has been a pleasure to work with your family.
Centre Director
The Chiswick Nursing Centre.


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Review from Paul (Brother of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very HONEST review. The Manager is a really nice guy and asked me to review the home on this website. My Brother was a resident at this home until he died in January this year.
The care is amazing. The staff team are remarkable and committed to great care beyond what I could have wanted for
my Brother. Nothing was ever too much trouble and the nurses were so patient with him especially at the end of his albeit too short life.
My family will always miss my Brother - but they will always be grateful for the care, patience and kindness which this home showed to him and all of us at such a difficult time.
I am VERY happy to review this home and wouldn't have known that I could do it until the Manager told me about this website.
He deserves credit for such a great team of people.
PLEASE keep up the good work.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for making this very positive review. We strive to provide this high level of care to all of our Residents.
Yours sincerely Centre Director.


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Review from Laura M (Daughter of Resident) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently received amazing home from home respite care at the Windsor floor, we wanted to write this in case it can help others.
Mum has struggled after cancer treatments and side effects. Mum arrived at her 2weeks stay in a weak, fragile state. The room, facilities (day and dining rooms),
carers, servery staff, food, the receptionist were all amazing. Staff went above and beyond to make mum/our family feel welcome. Mum received such high levels of care she has recuperated and is stronger than we ever imagined, we are so grateful to the staff on the Windsor floor for their support. The transformation within 2 weeks has been impressive - mum was even reluctant to go home which is a testament to the brilliant care she received! Huge thanks to the staff for your kindness to mum and our whole family! Even my 3-year-old son has loved visiting his grandma at her 'hotel'. All we can say is thank you all very much - mum received the care and rest she needed to recoup and return home.

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank You for your kind review of our service. The Windsor Suite staff were all very pleased to see the great progress that your Mum made.


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Review from Tony H (Son of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a patient here in December 2017 - January 2018 until she sadly past away. My family and I cannot thank the staff enough - words cannot express how much care and love they showed to her in her final days of a very painful illness.
The nurses were terrific and full of compassion. The food
was superb and we were always offered meals whenever we visited. This made my Mum feel that she could still eat with us despite her illness. Staff work so hard here that they should get a medal. The Manager was compassionate and even attended my mums funeral. Thank you Chiswick Nursing!

Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank You, Mr H. It was a pleasure to assist your Mum and your Family.
Thank You for your kind comments regards our staff team - which I will pass along to those concerned.


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Review from P H (Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to Chiswick to continue healing of L4/5 spinal joints. Physiotherapy everyday was excellent and I'm now able to walk again with crutches and after 11 weeks I'm able to go home go the first time since June.

Reply from Steve Winter, Director at The Chiswick Nursing Centre

We are pleased to hear that your time spent at The Chiswick was productive. Thank you for your kind review.


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Review from Jeremy L (Cousin of Resident) published on 7 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was a resident at The Chiswick Nursing Centre from January 2014 until his death in October 2014. It was not easy to persuade the authorities at that time to allow me to place him at The Chiswick due to a previous, negative report by the CQC dating back a couple of years. However with the help
of various individuals it was made possible.

I am so glad we fought as hard as we did to have him placed at The Chiswick because the staff there more than lived up to my expectations of how one should care for the elderly; he certainly never had cause for complaint.


During his stay, I visited him on a weekly basis and always found him to be in good spirits - he seemed very content with his new home and with those helping him at the Centre. In September 2014, my cousin's health deteriorated markedly and it became clear that his life was coming to an end. During that time the care and devotion that was shown towards him by all of the staff at The Chiswick was a great comfort to all his family and friends and for which I give my wholehearted thanks.


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Current Review Score: 9.2 (9.173)

Overview of Review Score

The Review Score of 9.2 (9.173) out of 10 for The Chiswick Nursing Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.488 for The Chiswick Nursing Centre is calculated as follows: ( (162 Excellents x 5) + (65 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 252 Ratings = 4.488

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.685 Points relating to the number of positive Reviews for The Chiswick Nursing Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2. 20 Positive Reviews ÷ 29.2 = 0.685

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Steve

Steve Winter

Job Title: Centre Director

Joined: 2013

Steve has worked in public, charitable and private sector healthcare in senior management and operational roles for more than 25 years. His most recent appointment was as Group Operations Director at an award-winning nursing and care home company specialising in elderly and dementia care. He is a professional change manager and speaks regularly at international conferences and workshops on this topic. Steve’s day-to-day job is to ensure the delivery of consistently high quality and person-centred care for everyone either staying or living at the Chiswick Nursing Centre. He is married with three children and lives in Epsom, Surrey.


Devendra

Devendra Lallchand

Job Title: Director of Nursing

Joined: 2024

Devendra leads the nursing and care team at The Chiswick. Having qualified as a nurse 20 years ago, he has built up extensive experience in the care sector including residential nursing homes providing quality, person-centred care.


Aji

Aji Chandy

Job Title: Matron

Joined: 2013

Aji has worked at The Chiswick Nursing Centre for over 10 years and has wealth of experience which covers all areas of nursing.

She Says: I really love working at The Chiswick Nursing Centre and I am proud to say that I have been here for over 10 years. I am very passionate about my role and our residents. I have a great team that consists of activities coordinators and physiotherapists working alongside our fantastic nurses and carers. I particularly love being able to mentor, advise and support my staff.


Shade

Shade Adebowale

Job Title: Administration Manager

Shade has 30 years’ experience in working in the independent sector and has worked for the company for the past five years, co-ordinating and managing all administrative activities within The Chiswick Nursing Centre. Qualifications include BTEC, HND, and Dip. Business Studies. Shade is also a member of the Chartered Institute of Bankers’ Associates.